Bringing in the second stop for burgers on our trip through Southern California, we happened upon lunch at a Jack in the Box location on the coastal highway right outside of Laguna Beach. What was the most surprising thing when I stepped inside of my very first Jack in the Box was the just sheer volume of variety of selection and choices. It took me several minutes of simply standing there to look at the multiple panels of menus above the register area just to process how much choice there actually was, and I eventually settled on what appeared to be a standard cheeseburger with all the regular fixins! The location was fairly quiet and nice and clean, and had Arby's from the 1980's vibes with the windowed seating area with the curved glass. If you were around for that wonderful and weird era of fast food, then you'll know exactly what I am talking about, and you can still find some fast food locations that still showcase that retro styling...kind of like the old original Pizza Huts. Everyone that we spoke to and everyone that was working was incredibly nice and extremely patient considering trying to decide on everything there was to choose from. My burger was fantastic and everyone else seemed very satisfied with their orders as well and we were able to sit out front at the outdoor tables and enjoy our quick lunch. This was the second burger that we had the opportunity to stop and have and the second time that I was impressed with the burger crafting in California. They are definitely doing something that should be emulated back east, and I am not sure why places like this and the other chains that only exist out here have not made it out by me. I really with they had. If you are visiting California, make sure you try Jack in the Box and take the same burger plunge as myself. You'll be happy you did. Zoridia Fry Index: very good. Right amount of crisp. Balanced seasoning and potato. Needs just a bit more salt. read more

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I can't believe I'm actually taking time out of my day to write a review for Jack in the Box, but here we are. The food was what you'd expect at 2 a.m., but the customer service was on a whole different level. The Hispanic lady working the night shift seemed genuinely annoyed that customers were showing up to a restaurant that's open and serving food. Every question felt like an inconvenience, and the attitude came free of charge. I've had better customer service from a self-checkout machine. Jack in the Box, if you're going to be open late, at least have employees who act like they want to be there. This experience was so bad it inspired me to write a review, and trust me, that's harder than getting fresh fries at midnight. read more

Ordered the sourdough grilled cheese. Apparently "grilled cheese" is now an abstract concept. Appears to be the sandwich equivalent of the last 30 seconds before someone's shift ended. #OneJobJack read more

Jack in the Box - Sourdough grilled cheese - Fast Food Near Me - Laguna Beach, California

Imagine dragging yourself out at 9:30pm (September 28, 2025) only to be met with radio silence from a so-called "business." Y'all weren't closed, y'all were just standing there playing mannequin challenge with a headset in hand, staring out the window like a confused extra. If you're gonna fake being closed, at least commit to the performance, because right now you're just giving oxymoron energy. I expected way more from this location, but apparently "customer service" is a foreign language here. Do better. read more

If I could rate this jack in the box 0 stars I would. I went at 11pm on August 22 and the lady in the drive through didn't let me finish my order and just cut me off. When I went to the window to order what I didn't get to order because she was being rude she seemed annoyed at the fact that I had to add something else because of her. She seems miserable and when she would hand me my stuff I would have to lean all the way because she wouldn't hand it to me right. read more

Horrible service the food taste old and the kid at the register was very rude when I asked to use the restroom. We sat outside and I felt like the workers were sitting there talking about us it was a very uncomfortable. not that I was looking any kind of service at jack in the box but RUDE IS RUDE! read more

Says open until 1am. Came at 8pm and they wouldn't let us in to use the restroom or order. I asked if we could order and use the restroom in the drive thru and he stuttered and said uhhhh no. read more

Ordered to jr bacon cheese burgers and the server Cecilio R forgot the bacon on both. Couldn't return to get them to fix it because I took the drive thru and had to go to work. read more

super dirty , and the hall smelled like a toilet . Everything was very dirty. The food was so bad

I usually get the supreme croissant or break burrito any time of the day because it's the bomb!! But today there was a picture of the big breakfast and I was like that's a lot of food... so (see pic)... the mini pancakes are good but the protein- eggs looks like it's 2 eggs scrambled... a big platter but nothing like the picture. Oh well, now I know not to believe the pictures. Back to ordering the supreme croissant or breakfast burritos again... For lunch it's the spicy chicken w/cheese or the sourdough cheese burger which are my two favorites. But Jack does a seasonal burger from time to time and while they are for a limited time are delish!!! Can't forget the 2 tacos for $1... something about a deep fried taco is awesome with the hot sauce packets... Don't waste $$ on shakes here, when there's a shake shack in both directions- both owned by Rubys.. read more

Jack in the Box - #30 BIG BREAKFAST??? - Fast Food Near Me - Laguna Beach, California

I dont know what I gotta do because I told the lady at the counter no tomato and of course they put it on anyway. Now I can see why this location has do many low stars. You would think for tha location they'd step their game up. I've said for years. Why pay fast food workers more when they can almost never get a simple order right. I guarantee you nothin will be done. read more

Why have hours posted saying you open at 5:30 if you're not going to be taking orders, I just wanted a coffee, at 5:30 , it's a waste of time, and when I've had the food it's been alright read more

Holy Hell, this place is disgusting! I was actually pretty excited when I saw Jack in the Box here because I had seen so many commercials for it but never knew exactly where one was (kinda like Sonic). This place mainly appealed to me because you can order breakfast from the drive-thru all day. Who doesn't like breakfast all day?! Unfortunately for me though, I have never had nastier food than the food I had here at Jack in the Box. I ordered a bacon, egg, and cheese sandwich (on an english muffin), hash browns, and some orange strawberry smoothie. The smoothie was fantastic, too bad the food tastes like death. Let's just say that this was the first place that we stopped after arriving at LAX and driving down to San Diego for our week-long trip and it was the last time I was able to eat a full meal. As soon as I finished eating it, I was nauseous...and I was nauseous for the rest of the damn trip. I guess I was able to save money though since I couldn't eat anymore? Unless you are looking to lose weight, don't come here. read more

Jack in the Box - Fast Food Near Me - Laguna Beach, California

Slow, no customer service. unorganized crew and just plain old bad service. Don't know if this was an off day for them or if they're always like this but this was the worst JITB I've ever visited. Hope someone in the organization reads this and makes a difference. read more

Hours listed online are wrong. Call ahead and make sure they're open before. Not sure when they're open but their hours listed aren't correct. read more

1/11 10:30 pm ordered an Uber eats, I can tell this order was purposely messed with. Like common. How hard is it to do your job.

still gagging. ordered a jumbo jack from jack n the box in Laguna beach on pch sunday 3/25. there were 3 girls working. there was one with over sized eye lashes at the register. not a people person. the lady cooking was not wearing gloves & handling all the food w long acrylic nails gloveless. she grabbed a tomato slice & threw it on the burger w no gloves & long acrylics. I threw the burger away. so gross! read more

Stopped here at 1:45 am for a quick bite after the movies. Drive thru was open and ordered 2 value meal chicken sandwiches. Very friendly customer service and food was great and was less than $6 for the whole meal. Highly recommended stopping by for a quick bite. read more

A good local fast-food place. Drive through service is polite and efficient. Yelp says my review is short. Hopefully it is now long. read more

This is the busiest Jack n the Box I have ever seen. We went there twice and the order was correct and good.

Well since this establishment says they are open till 1am. But they in fact are not. Not only that I was in line for ten mins just to get to the intercom and for the woman to tell me they are closed and rudely turn me away. Insane. I've been working down the street from this place for two years and I get off work at 1130pm and they've never been closed. You're telling me the store closes at 930pm. I don't buy that. Someone from corporate needs to clean house at this location and hire people who do their job as this manager does not appear to understand the meaning of customer service let alone motivated to keep the store open during its normal hours of operation. read more

Hours are wrong. On Oct 3rd, the drive thru was not open at 6:45am despite the hours listed as being 5:30am.

I never thought I'd be writing a review about this fast food venue as I don't eat meat burgers . I ordered their breakfast platter for $5. It was great , with hash browns , bacon , pancakes & eggs. I thought some raw onions would add some zestiness and flavor to the platter , but it was not included. As a fluke I would ask about the additional item . So I did ,, the cashier said , "wait ." So I did ,, & then beheld a lady from the back kitchen pops up at the window with a bag of raw onions especially for me . I was so surprised & grateful! The day before I spent about $40 for a one-person breakfast at the Sapphire . Of course it was good too , but I saved a bundle here at the fast food and got very nice special service too . read more

hidden gem! Ended up at jack in the box after a night out with the girls. Mario was so kind and awesome . went above and beyond for me and my friends. It Felt like we were sitting in a 5 star restaurant. Mario must be protected at all costs . read more

First of all, I really do like Jack in the Box! I come here for lunch about 4 days a week and order the same thing. The girls who work the drive though are really nice & I appreciate their friendliness. This week 2 out of 4 days I went though drive through, they did mess up my order. The first time, I wasn't to upset - mistakes happen and since I'm on my lunch break I don't have time to come back and wait again for my food to be made again. The second time, I noticed they messed up my order I called them 3 times yet nobody answered. There phone rings for about 2 minutes and hangs up on me, there is no option to leave a message. I went into the store instead of drive though today and explained the situation nicely to the manger, and he got really upset and said they would never make a mistake on a small order. . And claims they answer there phone . (I have proof I called them on my phone) It's not about the money on the food they messed up twice but that I AM on a time limit and once I get my food I don't have time to go else where and end up not being able to eat lunch. :( For now on, I will be going a little further to the Dana Point Jack in the Box. I have not experienced any issues with the Dana Point location and their mangers are very professional. : read more

There was a harassment. I have a video on YouTube where an employee flipped me off. Only because my fiancé was stuck inside and I was ordering outside trying to let her out. The only way I could have them open the door was to order food so they could let her out. I have a video of two employees not doing a thing while one gave my fiancé the middle finger another just laughed with a smile at my fiancé as she cried trying to escape this jack in the box. WHAT THE FUCK is happening??????? read more

All I want to say is I went to this place at 11-12 am and the audacity the lady taking my order told me to stop ordering because she was tired ?!? Wtf like your job is to take my order. I Can not believe management is letting their employees tell customers how much they can order when I'm the on paying for the food. Unbelievable. read more

5:45 AM not a sign of life at the place even though their hours are posted as opening at 5:30. This is throwing my whole morning off.

Mexican lady ride tonight. Ignored all our questions walked away. Shouldn't be working drive through doing customer service. Disappointed and wouldn't have her as an employee. read more

these lazy cowards decided to close their dining room 15 minutes early before the closing time. I arrive 15 minutes early before the closing time thinking I had 15 minutes to spare, and i try to open the door and they signal me to not come in, and the drive-through is only open. these lazy workers just decided they didn't feel like serving any more before 10 o'clock when they close at 10 o'clock. I did not have a car to get through the drive-through, though I still tried to walk to the drive-through and they told me to leave!! pure laziness. read more

Iris is the ranch police as I see on another review just a couple hours in between. I ordered 3 meals for different kids and only gave me one ranch nor would allow me to BUY another one because she's the "manager and I'm only getting one." Lol I'm not going to fight for a ranch at Jack in the box, go off girl. read more

i need to stop coming here. every time i eat the tacos my stomach feels evil and insane.

Let me just say that Mario is hands down the nicest worker I have ever met. My friends and I have been here a few times this summer and we have had such an amazing experience each time. Mario really went out of his way to make us feel welcomed while giving us five star service. We did not feel rushed being there with Mario I appreciate his friendly and positive attitude.. we will be back very soon. read more

Poor customer service. I tried to add a curly fries at the window. The rude lady said she can't because there's people behind and she's alone. My husband asked if he had to go around in the line again to order. And she said yes. Wow!! Not that serious. read more

I just want to take my time to do a good review about this Jack in the Box in Laguna Beach I just want to say thank you to the manager Gabby she is very polite and nice I will recommend this Jack in the Box to my friends and family that's why I am taking my time to do this on Yap so thank you again for all the staff and friendly customer service. read more

If you didn't get chicken in your burger read this.... I ordered two chicken sandwiches to be delivered. I normally don't order Jack o da box but I saw the the picture of the chickie sandwich on the online menu and I wanted to consume. When it arrived, I was too excited, to my dismay, of both chicken sandwiches neither had chicken in either of them.. literally the chicken patty was missing. The most crucial element of the entire meal. What a waste of my money and time waiting for delivery. #refundme #iwantmychicken #iknowyourebetterthanthis #sad read more

Stay away from this place. Ordered in the drive-thru tonight and while waiting for our food, watched an employee standing in the middle of the kitchen coughing several times without a mask on! We're in the middle of a global pandemic and a mask is required! I told the guy in the drive-thru what I saw behind him and he looked at me like there was no issue. I asked for my money back and told him to get that guy out of the kitchen! read more

I arrived at midnight at the staff ignored myself and another car full of people behind in the drive thru station. The hours clearly state 1:00am closing time. I parked and walked up to the door to double check hours (they were as posted online) and a young man and woman were inside working and blatantly ignored me (she made eye contact then walked away) as I waved at them. as I walked back to my car they turned the parking lot lights off (classy). well, I work nights and that was one of my few lunch options. Thanks. 8/30/17 12:00am. pretty sure there was already a guy there arguing with them through the window about the same issue. read more

Jack in the Box - A handful of my nonexistent order because your staff decided to close an hour earlier than what is posted - Fast Food Near Me - Laguna Beach, California

this is specifically for Fernando, he took our order at drive thru (around 10pm) and his service and hospitality was much more than you expect going though a fast food joint. superb service, very kind and accommodating! it was a breath of fresh air for a place where "customer service" isn't always prioritized. read more

Went there. The woman working was super rude. Hours listed on door is closed by 3am. But she wouldn't let us in. We are dressed nicely and just cam from a wedding. Ridiculous. She treated us horribly too. Don't put the hours on the door if they aren't correct. Switch the online too. We wouldn't have ubered here. read more