I was out with my mother and was looking for a quick bite to eat to sustain until dinner. I've been to this jack in the box multiple times prior to this experience and each time has always either been fast or slow. It's odd how this changes but I'm guessing it comes from being understaffed. Now onto the food! If you need a quick bite to eat or some cheap food then I would recommend passing by Jack in the box. I got the crispy chicken strips with regular fries. The curly fries are also amazing, but I wasn't feeling it today! The chicken strips were fried well and the fries weren't fresh out of the fryer. Nothing was over fried so that was a nice thing for me. Overall jack in the box serves as a quick bite to eat for anyone in a hurry. I wouldn't expect quality, but do expect quantity. Worth it if your in a hurry! read more

Jack in the Box - To go bag - Fast Food Near Me - Golden, Colorado

I stopped in to JITB today for a couple tacos. The order came to $3.23 but when they gave me my change from a $5 bill, they only gave me $1.75 and not the $1.77 it said they owed me on the receipt. I asked them (politely) for the $.02 and they said they had no pennies. I suggested that they give me a nickel but they said they couldn't do that and shut the drive through window on me. I waited patiently but they never came back. Instead they called the police and had me cited for TRESPASSING! What is America coming too. They owe me money and I'm the one that gets in trouble? I even called corporate JITB and they said the store is supposed to give me the nickel. Ugh! I will NEVER go back. read more

Jack in the Box - Receipt - Fast Food Near Me - Golden, Colorado

Extremely disappointing customer service at the Jack in the Box in Golden. I stopped in intending to order lunch, but first asked to use the restroom. I explained that I was planning to purchase a meal and simply needed to use the restroom before placing my order. The employee who spoke to me appeared to be a teenage boy (African-American/Hispanic) and was working at the front counter during the August 17th around 2:30pm. Instead of politely explaining the restroom policy, he repeatedly told me that I could not use it unless I paid for something first. I explained that I was going to eat there but needed to use the restroom before my meal. His tone was rude, dismissive, and unnecessarily confrontational. When I asked what he wanted me to order, he said, "Anything you want," but continued acting as though my request was unreasonable. A restroom policy is one thing, but there is no excuse for treating a potential customer with such disrespect. I work at Home Depot in the same parking lot, along with many other associates. Jack in the Box is one of the only nearby options for us to grab food during a break or after work, so the way customers are treated here matters. I will make sure my coworkers are aware of the disrespectful and horrible customer service I experienced so they can make informed choices about where to spend their money. Management should be able to identify the employee working the front register during that shift and address how this interaction was handled. Customers deserve basic courtesy, especially when they are planning to buy food at your restaurant. read more

It's like nobody works here, they all just get stoned and disappear. Order is always wrong, and it's crazy dirty. If I was the owner I'd be a little more hands on because they're running this business into the ground. Like what do they do? Clock in then just leave for the day? read more

I came here during a busy lunch time rush and the cashier was very much on top of her game maintaining the front register and taking care of the mobile orders also. After placing my order on their app, my food was ready shortly after I arrived and it was hot, fresh and delicious. Good experience all around. read more

Sat night 8:55 pm this place is dark...yet supposed to be open until 10pm. Arbys got my money and was delicious.

I'd never eaten at a Jack in the box before, and stopped in to grab a bite while waiting for my dog to be groomed at petco. I got the 2 for $3 junior chicken sandwich available in the app. The sandwiches were served fresh and hot. They could have used tomatoes and onion; they were only served with lettuce and a slathering of mayo. With more veggies available this would be five stars. read more

Absolutely horrible waited at the drive thru over 5min then drove around and some lady when I walked in said this isn't better she has been standing there over 15min. There is literally no one working except 1 person shut down the restaurant costing more money than keeping it open read more

This restaurant is super dirty. The manager should be ashamed of himself. Very slow service and a mess everywhere. read more

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Good service. Food is thrown in bag which is what I would expect. I went through the drive through

Do not go here, they don't know what they are doing!! They keep "Messing up my order"!!! I called the corporate office to complain but nobody answer the phone!!! read more

Inventory your food, if it's carryout. My order had missing/incorrect items. I'll probably give them a 6-month break. Really, people. You have one fundamental job. read more

Do not go here. Why? Well I wouldn't want to eat somewhere where my food was being made with unsanitary hands! Ew:( The cook kept touching the burger all over. There wasn't any place that burger didn't have that lady's fingerprints all over it. Yeah no thanks. I'm bummed because that experience has ruined it for me with Jack and the Box. Now I don't want to step foot in any location, That's saying something.... read more

Terrible customer service. When I double check with you to make sure you put ketchup only on my burger and you tell me yes and then i drive off and you put mustard and mayo on it also that is not ketchup only. drove back to fix my burger and Iggy the manger on duty wouldn't do anything to fix it. Gave me attitude when I walked back in the store and just wanted my burger right. TERRIBLE CUSTOMER SERVICE. the only helpful one was the young girl behind the counter. read more

I haven't been to a Jack in the Box for a lot of years. But it was late and food was needed and yelp told me this was the closest open option. We went to the drive thru. No line. Ordered tacos and received an accurate order. Not amazing but served the purpose. read more

My bad- I never eaten here before, and will never again- They lost there five stars in all area's - Customer Service was poor because of cashier's attitude- New Soda machine was out of most common flavors- Food was cold- (I had the sourdough bacon cheese burger combo with regular fries)- My patty looked and tasted like it was sitting out- Restroom was below average condition- Food and toilet paper on floor and my stall latch didn't work- Over priced -(quality of food should been better for the price) read more

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Kind of hidden but it's in Golden. When we carpool to go snowboarding we'll leave our cars in the Home Depot lot. It's early and you want something to eat or coffee so you wander of here. All of the customer service reviews for this place are concerning. On my visits it's been the usual Jack in the Box experience. Not terribly nice but nothing compared to the two star reviews. Maybe morning shift is easier and the staff are more experienced? Unlike other local Jack's this location makes regular use of the fireplace. Fancy! Drive thru is open late. Breakfast is also served all day. Otherwise it's fast food but a nice change from Burger King, McDonalds, Taco Bell, or Wendy's. Love it or hate it, you get what you pay for. Up on the plateau I'm surprised you don't eat at one of the three restaurants fifty feet down the hill. read more

This is a great location. The staff is very friendly and helpful. I Love their food. The staff was very friendly and friendly.

What a joke. Avoid this Jack in the Box if at all possible. I just picked up supper here after a horrible day. I just wanted some good junk food after a bad day and missing lunch. I should have known when it came out so quick. I ordered a large seasoned curly fries and when I got home literally 3 minutes away they were cold and stale. They must have just taken what had been cooked long ago but there wasn't enough to fill the order so they put cold stale regular fries in the bottom of the box to make it look like a full order of curly fries. The bacon swiss burger must have also been old and just thrown in the microwave with bacon that was cooked no telling how long ago. It was like shoe leather. My wife's tacos were also extremely stale. I believe this is the worst Jack in the Box meal I have ever had. They have no quality control or desire to put out a good product. It wasn't even close to closing time so they can't use that excuse. read more

Do not come to this location and expect to get the right order. I waited a while for my food in the lobby then when I got home the bag had not a single item I ordered. The only thing they got right was handing me a drink cup. I ordered over $50 in burgers, chicken, and fries. I got home with a bag of tacos and egg rolls!! Not even close, then when I brought my order back in after a disconnected phone call with the woman at the counter I was told, "you probably took the wrong bag". Then said they probably would have heard from the other customer now if that was a real mix up. I said then look in the bag, and she said, " I'm not calling you a liar". No, you did not hear from the other person they got a WAY better deal! She then called the manager to request my refund. Then she came up to the counter and asked if I would be happy with a "refund AND my order remade". I said yes, and waited for my correct order. Then she handed me my bag and I asked where the refund is, she said she can't do refunds. So why did I wait for her to call the manager in the first place? She said, " I took the wrong order in the first place". Go look at the cameras, no other bag was on the counter! Horrible experience and waste of an evening, worst location! read more

We went to this lcation at 10:30 on a Monday night. We sat in the fully lit drive thru for 15 minutes behind another waiting vehicle. There were two employees out back chatting (in a direct sight line from the drive thru) who neglected to mention to either of the waiting vehicles they were closed. Finally after getting frustrated we yelled out to the employees asking if they were open and one shouted back -" no we are closed" and he went back to chatting. 1. If you're closed - please turn off the lights or have a closed sign. 2. Post the correct hours on the internet. Both Google and Yelp are wrong. 2. Please hire employees with enough common decency to NOT allow two vehicles full of hungry patrons sit around waiting for such a long time. It's simply rude. I also want to point out... All of this is in STARK contrast to the location at 1-70 and Kipling where all of the employees are friendly and helpful and the food it always delicious. They should send their employees there to train! read more

Jack in the Box - These hours are wrong!!!! And their employees are rude. - Fast Food Near Me - Golden, Colorado

Look at the pictures and tell me what you think.... this is their new burger offering (sirloin). Has nothing on it. Garbage. read more

Jack in the Box - Fast Food Near Me - Golden, Colorado

I stopped by on Sunday, May 9th and bought some tacos. I ate 2 tacos. I started having really bad stomach ache Monday and it has continually gotten worse. I finally had a consultation with a doctor today and it is food poisoning. 3 days later I still feel horrible. I called Jack in the Box today and spoke to the Manager Eddie. She apologized but made lots of excuses about it being my system not wanting to eat the hot taco with the cold lettuce. There was no line and I drove to the window and they handed me the food. There was no cook time. Stay away especially at a time like this if you don't want to end up really sick. Never again! read more

If I could give this place 0 stars I would. Do not ever give this place your money. I'm a former worker, former after one of the shift leaders assaulted/battered and harassed me. Her name is Rocio. She needs to be fired ASAP. She's rude to customers, coworkers, probably her family. The food isn't good quality at all. Sometimes the fries will sit there for an hour and that's what they will serve you anyways. Same with the tacos and the burger patties. There's nothing vegan besides the nasty salads. It's guaranteed that they will mess something up on your order if you order more than 3 things. I refuse to let anyone else be treated the way that most customers and I have been treated. Please for the love of god do not come here. read more

Well first off I asked for cheese on my chicken sandwich which I didn't get and I asked for extra ranch on it and you guys give me a packet of ranch like what? But that's not even the worst part my salad looked like it's been aging for months in a unsealed container.. I can guarantee no one would eat this.. the lettuce is so old it's bleeding! Yuck! And the only part that was good was the chocolate cake until I flipped it over and saw that it apparently expired May 26th of 2014! Lol you guys should watch who dates your product because they're not up to date! Overall I regret not choosing McDonald's like I originally had planned and thats pretty sad... read more

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I hadn't had a Jack in the Box before so I had hopes that it might be a slight level above the other big burger places everyone knows. Instead I was surprised that this location can stay in existence. In business there is a offer of choice: Good, Fast or Cheap. . .Pick one (as the other two won't follow). We ordered three lunches of "Big Jack", beverage and fries.We requested no cheese on two of the Big Jacks, two regular fries and one curly fries. Ice tea, diet coke/pepsi and a strawberry shake. The Total tab was $21.50 or so. The burgers were barely acceptable as though they had been slapped together carelessly. Two HAD cheese not one. The service was painfully slow, the order taker impatient and overall the question that came to mind was, "How do these guys stay in business?" Nothing was GOOD, nothing was FAST, nothing was CHEAP. Goodbye Jack in the Box, we'll never be back to this or any other location. read more

So I went there on a Friday night with a friend and her daughter, and we were absolutely stunned at the delay. I ordered from the kiosk and she ordered at the counter as an experiment to see who would get their food faster. The surprise answer was neither of us. There were 6 teenage kids in the kitchen. There were no other patrons before, during our order, or after our order for about another 10 minutes, yet it took them 20 minutes to get our order ready. Unfricking believable. I was keeping my eye on the drive through too, I think they only had 3 normal size orders during this time. They seemed to be walking around in chaos, losing orders, and not that many to lose. It was crystal clear the manager was nowhere in sight. It was also VERY telling that a previous patron that had been waiting, right as we were finishing placing our order, came up and grumpily asked them when the order would be ready...who knows how long he and his wife were waiting. We then saw a whole big group come in, and they also were ALL made to wait for long periods for their orders. HELLO MANAGER. If you slack off and don't show up for YOUR shift, you will lose customers like crazy. You OBVIOUSLY didn't train your staff BEFORE you took the night off. Screw you. read more

Jack in the Box - This is their attitude their towards customers and making their orders. - Fast Food Near Me - Golden, Colorado

Oh man, I can't truly express how glad I am Jack In the Box is back in Golden. Probably my second favorite fast food restaurant behind In-N-Out, which is saying something, and since they're not out in CO yet JitB wins my fast food allegiance. Best things about the place have to be the kickin' dollar menu (2 tacos so delicious), the sourdough jack (why do more fast food places not use sourdough bread? it's the best bread ever!), and the curly fries (omg the curly fries). Lines are mostly short and move quick. And it's open super late for when it's 1AM and I'm hungry. There's even a gas fireplace in the restaurant! It has issues, of course. The bacon's usually pretty limp, everything's greasy, and their healthy options are somewhat limited, but this is no different from just about any other fast food chain out there (again, In-N-Out excepted). Definitely worthy of my continued patronage! read more

Sorry to say that this place is not one I can recommend at all. I live in the Golden area, so I have received their mail out coupons many times. On at least three occasions I have taken them up on their offers of buy one get one free, etc. Each time I have gone here, the service has been fine, and I went through the drive thru in a short time, with no problems. However, the food is honestly among the worst I have had at any fast food restaurant. It tastes very bland, it is not satisfying and it just doesn't live up to the photos on their coupons, which make the hamburgers and chicken sandwiches look so good. And the french fries are about as synthetic as they come. They are not made from 100% potatoes, they are like some other places such as Burger King, where they take some potatoes and add binders and fillers and other gunk and form them into something which looks like french fries. The end result is an almost completely tasteless bag of "pseudo taters" with salt on them. I have given this place multiple chances to come through with tasty food and it just hasn't happened for me. I just received another set of coupons in the mail last week, and this time I didn't take the bait. Sorry, but those full color photos of scrumptious looking food won't lure me back again. I know it's only fast food, but there are quite a few places that sell burgers and such that at least serve something that tastes good and satisfies you in a way that makes taking the plunge into junk food worthwhile. Not so here, at least for me. And I have also eaten at the location near 55th and Kipling, and while it seemed to be just slightly better on one occasion, I also gave it several chances and concluded that it was some of the most synthetic and tasteless fast food fare out there. read more

This is your standard fare Jack in the Box. I remember just standing at the counter waiting to be serviced. The employee went to the opposite end cashier and stared at me. I've never seen such subtle bad customer service. I've also seen this place close randomly a couple days for seemingly no reason. It's such a darn shame because the interior design is so aesthetically pleasing. I think this business should put more effort into their customer service skills first before revamping the interior design. read more

It wasn't worth the money, the food didn't taste like anything and now I have a stomach ache

Wish I could give this place less than a star. We pulled up during business hours and all the doors were locked. Cars were still using the drive-thru. There were no signs about the dining room being closed and the staff just starred at us from inside. On guy was right by the door drinking a soda smiling. Even checked online, and it said the dining room was open. Completely rude, you would think someone would have said something like, "hey, sorry, the dining room is closed today." Dont waist your time, just go three buildings down to Ricci's. read more

First time coming into this Jack In The Box. Service was good, but they had no carbonated drinks available due to service issues. The fries were soaked with crud from being mixed with other food. They would not offer a refund stating that's how the fryer is. It looks like it hadn't been cleaned in awhile to me. I would not recommend this restaurant. The pictures of the fries was how it was served. That is not pepper! read more

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The best tacos in the world... lol. I grew up having eaten a taco from jacks for the first time. Fell in love with deep fried taco. But the service at this location is truly outstanding and the counter staff run the place like professionals. Not the healthiest but they don't right.... read more

This place is a joke! Waited over three minutes for a person to come from the back office. Then she was a very negative and harsh. Felt like she was not happy taking an order. Attitudes like hers...no name tag...is why this place has a 2. Food was ok. Time was 630 and the cashier continued to give attitude to two other customers. Maybe management changes are needed if team members feel they can give attitude and have no consequences. read more

Looks like my experience was different than many others. Hit the restaurant with a buddy at 1245p on Thursday. The place was virtually empty, three tables were occupied. We ordered, got our drinks and ketchup, and our order was ready before I was able to find a table. I ordered the spicy chicken sandwich with curly fries. My buddy some kind of burger concoction. Both of us found our meals enjoyable. The place was clean - no dirty tables, restrooms in good shape, and the floor was spotless. I think our meal was right around $15, not bad, and pretty much what I expect to pay at a burger joint. Service was pretty good, but I am not expecting much when it is fast food, and the place was clean. I feel like I get pretty decent bang for my buck. I will be back. read more

Great loaded fries, super friendly staff made us laugh. Overall a good time, good food with good people

The food was just edible. Fries were the only thing that tasted fresh. They served me a reheated breakfast burrito.

The absolute worst customer service I've ever experienced. They messed up my order 3 times and then finally refused to fix it while all arguing amongst themselves. I left with the wrong order read more

This review is not so much about the food, as it is about the service. I ordered first. I asked for a number 6 meal. My wife wanted the Classic Buttery Jack and a Medium Drink. My daughter ordered the value chicken sandwich and a smoothie. While we waited, I was looking at the receipt and saw something I did not recognize. I went to the cashier and asked what it was. She said it was the Spicey Sriracha Burger. She said I had ordered the number 11. I told her I did not and that I would like the Jumbo Jack (number 6). My wife was not given her drink cup, so I told her my wife would like her drink cup so she could go get her drink. She pointed at my cup and said "I gave it to you". My wife then pointed at the receipt and showed her that we had paid for a second drink. She then gave my wife her cup, and began taking an order from another customer. When she finished with the other customer, I asked her if she would go ahead and give me the difference between the Buttery Classic and the Sriracha burger. She called over a manager to access the register, which made me think she never intended to refund the difference ($3.72). The manager was not rude, but also not very friendly. Maybe she was just busy. When we got in the car, we discovered we had a chicken sandwich that we had not ordered, in the bag, and two Jumbo Jacks (instead of a Jumbo Jack and a Buttery Classic) I still was not convinced that I had ordered incorrectly regarding the number 6/ number 11 issue, when I remembered her asking if I wanted cheese on my burger. The Sriracha Burger comes with cheese, so I am convinced that I ordered the number 6, she understood number 6, but incorrectly entered a number 11. No smile, no apology, no nothing. To be fair, my wife has eaten here before and not had problems with the people or service. So, if you like surprises, this is the place to eat. If you would like to receive what your ordered, then don't go there on a Wednesday around 1:30pm. read more