This location has had issues for a LONG time now. Finally got a decent health score but all the issues had to do with cleanliness. That's a big problem. Look for yourself at what the inspector made notes about . Here's what they said . Surfaces not clean Food Equipment not clean Thermometer not accurate Hand washing sink issues Physical facilities not maintained and clean Not a clean restaurant. Uhhhhg read more

Jack in the Box - Fast Food Near Me - Charlotte, North Carolina

The inside of the store was Hot. No air flows, fried smell and smoke are horrible for me to eat inside and horrible environments. People whose eat there were a kind of ghetto. I was there with my son and we both feel not safe to sit and eat so we both left and eat in my car. Jack in the box needs many things to fix if you want to complete with others fast food companies. I want to see how long Jack in the box will last. Definitely not long. Good luck. read more

Jack in the Box - Fried I would not called Fried because it was horrible. Light yellow potatoes didn't even stay in deep fried enough fried. Soggy and soft. - Fast Food Near Me - Charlotte, North Carolina

Hands down the worst location around. They are almost always out of items or so they say. They take FOREVER with every order. They constantly give the wrong orders out and are very very rude about it. Today, for instance, the lady taking orders didn't even know they have the red bull drinks and said she could only find regular flavor red bull. She then ask 2 more times at the window which meal I ordered, only to give me the wrong meal in the end. Absolute incompetence. read more

I'm originally from Texas and that is where my love for Jack in the box came to be. From their curly fries, to buttermilk sauce, to egg rolls and tacos, Jack in the box always has great food to choose from when in a hurry. I have always enjoyed their tacos. Full of fresh lettuce, taco sauce and cheese, these tacos always calm the hunger down for lunch. They are usuallyade to order since they are deep fried. Now adays, they have mini tacos available as well. I currently reside in North Carolina and crave jack in the box tacos form time to time. When I am able to get to this jack in the box I always order the tacos. I was not disappointed. Tacos were fresh, hot, and hot sauce was already in the bag without even asking for it. They also included a decent amount of napkins and a straw for my large cup of water. I came during peak lunch hour and was only two cars away from the ordering speaker and it only took 10 minutes. Parking is great since this location is within a very large shopping center. read more

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Only one of the three employees actually knew what they were doing, poor guy. Got the wrong order, but after waiting 30 minutes I didn't think it was worth waiting longer to get it right. read more

Customer service sucks. The young lady who works at the window drive-through name Christina is very rude and disrespectful. The food wasn't even cooked all the way. -0/10 read more

Came here Monday, October 6th at 1:49 PM and it was a terrible experience. Took forever just to get food, and they were out of a bunch of items. The lady at the counter was extremely rude and had a bad attitude the whole time. She also couldn't understand English well, which made ordering even more frustrating. Worst Jack in the Box I've been to. read more

Went to get dinner and first they were out of Tacos for the night on 2/18/2025 which is super strange. They probably just didn't want to clean the fryers. The big black man at the window with dreads that are black then brown did a awful job. When we got to the window we told him we would be paying $11 in cash and the rest on the card. He kept insisting that he was going to run the card first and asked us how much would he like us to run on the card and I said $11 cash and the rest on the card for a reason . Then I told him well I guess $3 on the card since it's $14 like he is the one with the register and couldn't even do a simple job. He then proceeded to charge me the full amount on my card, he smirked and laughed and said that the card was able to take the full payment. If I would've wanted to pay all on the card I would've just ordered on my Jack in Box App. This is the worst experience I've ever had if I was a manager there I would fire this man for not even being able to take a payment. The service was horrible and he is definitely just taking up space there. Anyone could've done that simple job. read more

Jack in the Box - Receipt - Fast Food Near Me - Charlotte, North Carolina

Ordered popcorn chicken. They said they are all out. Ordered a root beer they said they are all out. Asked for ketchup yep they said they are all out!! Service was also very slow when they had zero customers and no cars waiting? Don't waist your time here. Frankly I'm amazed they are still in business without any customers?! read more

I really feel bad for the dude that seemed to be working alone on Easter. I will give credit where it is do, he worked his butt off. With a drive thru line of five cars this poor guy has to take the order, then go make it, process our payment, and then go back to take the next order. I'm not trying to say anything bad about him because working fast food sucks, retail sucks, and working holidays sucks. This review is about the management and the owner of this franchise. You MUST do better. For Jack in the Box corporate, allowing franchisees to operate your locations like this is a horrible business strategy and a guaranteed way to drive business away. We asked for breakfast and the response was "I can't do breakfast." This came out of the speaker directly next to the sign that said breakfast all day. Asked for an Oreo cookie shake, response was "shake machine is broken". Ordered tacos, the best thing about coming to Jack in the box, and they were awful. Meat was at least cooked but then he just threw a cold piece cheese on it. If you can't run your business to the standards of the company and with intensity you shouldn't be allowed to run the business, plane and simple. If this was my first experience with Jack in The Box (which are not super common in the Midwest) I would NEVER go back. read more

Went to this location on 3/9/25 around noon. Sat in the drive through for 41 minutes with 3 cars in front of me. Got to the window, it took 7 minutes for someone to come to the window. Person that opened the window had a horrible attitude and said he could not accept my $100 bill. I was forced to leave after wasting nearly an hour. read more

We're nearing the end of another day and I don't know why but once again I've got a desire for something cold and milky and shooken. About this time Jeffery realizes he never ate lunch and whips it into Jack's Box o' Snacks and when he finishes his order I add a milkshake... Pull up to the window and exchange cash for victuals then find a shady part of the world to kill a few minutes. Shake is so cold and thick that sucking it through a straw is three steps past impossible so I place my cup of frozen goodness in a sunny spot on the trunk lid while I go to the bakery on a fool's errand. When I get back my shake is melty and consumable. Yea for Sol, yea for me!! read more

Jack in the Box - Coldy Shooken Milky treat - Fast Food Near Me - Charlotte, North Carolina

the service is horrible. said they had no tacos and found out they forgot my fries and a whole combo. went back for my fries and apparently 2 minutes later they had tacos. had to wait 30 minutes to get my food. read more

i have always loved jack in the box, but had never been to this location. I was OVERLY disappointed and even more disgusted. I got a burger and there was a PINK LONG DISGUSTING NAIL IN MY BURGER, it wasn't even a bit cooked and not to mention the service and DILDOS In the bathroom. read more

Everytime I come to this Jack in the box they are out of something or their machines are broken. Not certain if it is poor management or uncaring employees but it is always a disappointment. read more

Absolutely no point in even going to this location. You can get in and out of a sit down restaurant faster than coming here and sitting in the drive through for 30+ minutes. There was literally 5 cars in line total. Not to mention, I ordered something chicken and something beef and somehow they were out of both!? read more

It had been 35 years since my last jitb taco and oh my god how I enjoyed it. I wish I were able to open one up in PA. It would be an instant success... amazingly we brought about 15 tacos home with us and heated them up over the next two-three days. They heat up in the oven great. Can't wait to do it again!! read more

ordered food on DoorDash at 10:05pm and the store confirmed the order then closed the store early. never got me food and had to be refunded on door dash. typical lazy people closing early. hopefully the GM sees this. read more

Middle of the day on a Monday and no dying in option. What kind of idiotic business decision is this?

Extremely rare for me to ever have a 5-Star experience at a fast food restaurant but this one does it. I stop here about once a month when I am in the area and have some time around lunch. Every time the food I get actually looks like it does on the menu photo. The food is hot, order correct and the person at the window is nice. I'll admit I only use the drive-thru so I cannot comment about the interior but the exterior is cared for and obviously cleaned up by staff. Curly fries are amazing and the Ultimate Breakfast Sandwich is my favorite meal. read more

I used to love this fast food place - but I can't figure out what happened to it - it's not Bad it's just not good! Lots of choices, if they are choosing to make everything. Breakfast served 24 hrs a day the sign says. May I have a Sausage and Biscuit? At 7:00 PM. Nope not serving Breakfast now. Ordered the special. Ultimate Jack Cheeseburger. So dry. Like a desert in my mouth. Fry's were limp and overcooked. The Cluck ( 6.00) was okay but nothing on it . I might try it again, but not for a while . read more

I have always been a big fan of Jack N the Box since I lived in California. But this place is pretty weak. The "Cluck": i have not seen this kind of nonsense from a national chain in my memory. The fried chicken patty was literally 90% batter. I cut it open looking for chicken and almost couldn't find any. I drew red arrows pointing to the thin layer of Chicken I finally found in only one section. I literally took the party apart by hand into small pieces looking for more, and couldn't find it. This is what you expect at some rip-off fish and chips in the frozen food section of the grocery or school cafeteria in the 70s. It was like biting into a giant hush puppy. Especially disappointing when all the other fast food places have fried chicken sandwiches that contain actual chicken. Horrible. Curly fries and egg roll are reliably good. They do a good job with their frier. Service tends to be slow there, though probably just middle of the road for Charlotte fast food. I've had slower since moving down here. The burgers here are usually Ok, but don't come in off hours or you'll get something from a warmer. And the produce they use is not always looking bright and fresh. Sodas don't taste like they clean the machines often enough. Disappointing overall for Jack N the Box. I really wanted it to be better. read more

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best customer service i have ever received at a fast food restaurant. Truly remarkable. Sweetest women i have ever met. So considerate and attentive. read more

Jack in the Box has a lot of fast food options. And my husband was craving a burger. This isn't the normal chain we go to, but have been doing a lot of drive-thrus with Covid. Being a fan of chicken sandwiches I tried the new Cluck sandwich. It was decent and an improvement over their old chicken sandwich. It was crisp and chicken most on a soft bun. But it lacked in flavor compared to the other chicken sandwiches. I paired mine with curly fries, which apparently are an extra charge now. Service wasn't the greatest. When we got to the window we noticed the total was off. Our order was wrong like they thought I got the cluck deluxe and my husband was missing a sandwich. We eventually got it worked out. And the staff was wearing masks incorrectly on their chins. With Covid, we are extra cautious and expect the same from businesses. read more

Hey I love jack in the box, but I just stood at the drive thru for 30 min just one car in front. And they just could not take my order, the person said they were short staff and it was only her back there. I dot blame the employee, but whoever is in charge for f the schedule needs to step it up. read more

Yet another time at this location and they're not accepting orders... 11:00am! What the hell?!

the longest service in the entire charlotte. i don't understand how slow it is to provide aervixe service when there's only 2 cars in the drive thru. unreal. read more

I try so hard to enjoy Jack in the Box... but this is the second time I've been to one at 5:00pm and they've come back with "we are not taking any orders at this time." How does a restaurant not take orders at prime dinner time? read more

Says they are open 24 hours everyday but they are not I would highly recommend calling before hand lady on the phone also said that drive thru was closed and all they were taking was online orders til 10... website needs more clarification on there hours read more

Every time I have to go to this Jack in the Box I expect for my order to be terrible. Because I work nights it's one of the only places open late and half the time I choose to go without than take the gamble I'm going there. While the customer service has improved 100000% over the last 3 years, the food and quality has not read more

First off, there should be an option for zero stars because that is what I would do as well as the many other people who have said this as well in the reviews for this jack in the box! Let me first start off by saying this: Over the past three to four months, I have had horrible experiences every single time. Whether I was in store or ordering from door dash. However last nights experience (10/16/18) was the WORST experience I have ever had anywhere! When I pulled up to the drive through and began ordering the lady was extremely rude, saying "what do you want?" Instead of "What may I get for you?" Or something along those lines! I had to repeat my order 4 or 5 times and because my husband was the one driving and became very annoyed by her attitude, he jumped the gun when she asked if the order was correct on the screen and he quickly replied yes and pulled off before I had the chance to look over the order. When we got to the window, she handed us our drinks and took our card. When I tried to Express to her that I ordered two large drinks instead of a medium and a large, she proceeded to say "well I'm gonna have to refund your card for the medium and charge you for the large" (Normally any restaurant would just change it to a large drink) that is when I attempted to expressed to her that I should not have to pay for an error on her part when I repeated my order so many times she then raised her voice at me and said "I asked you if the order was correct on the screen and you said yes so that is not my problem" and then walked away from the window. That is when we heard her in the back ground saying we were getting on her nerves! When she came back to the window, my husband attempted to ask for her name so we could complain which is when she said "My name is 911" and then proceeded to walk to the front counter by the entrance door to the kitchen and picked up their cordless phone and started to dial 911, came back to the window and my husband asked what she said because we were in total disbelief and she said "I said my name is 911, you can get my name from 911 because they are on their way" which is when we pulled off and left because I am very short tempered and felt as if I were going to have a panic attack. When we got home, our food was cold and they did not even put sauce on my tacos which was disgusting. I also checked my receipt (Doing this I found out her name is Sharon) and found out she charged me for a total of 5- five count mini churros when I only orders 2- five count mini churros. This morning (10/17/18) I attempted to call this Jack in the Box to speak with the general manager, and called 3 times and no one picked up the phone either of the 3 times. So I proceeded to go up to the Jack in the Box, and spoke to a Male shift manager who explained that the general manager was not there (also confirmed her name is sharon and she is a shift manager as well), I gave him my information for her to call me this afternoon when she comes in. I also put in a call to the district manager for this franchise and could not reach him either. It is still early so hopefully I will receive a call back. If I do not hear back, I will make every attempt possible to seek rectification. I WILL NEVER RETURN TO THIS JACK IN THE BOX! DO NOT GO HERE, AND DO NOT ORDER OFF OF DOOR DASH!! GET YOUR S*** TOGETHER JACK IN THE BOX!! IT IS NOT OKAY TO THREATEN TO CALL 911 ON YOUR CUSTOMERS SIMPLY BECAUSE THEY DO NOT APPRECIATE BEING TREATED LIKE SHIT!! read more

I can here at 2 am because it was the only thing open, got to the drive through and heard laughing over the microphone and then was told they were "going through issues and they were closed" when they were just messing around, as someone who worked fast food I know they were just being lazy and not taking orders because it was late. read more

I have been to this JITB several times and have always had great service...the people there always give a smile and seem to care and have pride in their work. The last two times I've been through the drive-thru, however, and ach time I've been given the wrong burger!!! I usually order the Double Jack Combo...once I was given a Sourdough Jack and today I was given the Bacon Ultimate Cheeseburger. Of course, I don't realize this until I get back to my office.... So, only 3 stars. I'll give them a couple more chance to get it right... read more

1/2/2017, 4:10 PM - posted to the register, "Sorry we are short on staff. We will open back at 5:10" - see pictures! Limited menu nothing from grill. 2 employees one of which was sick and neither NC ServSafe certified. 6 month old health inspection of 92, yep that means FILTHY DIRTY. Not the employees fault but points to HORRIBLE management. read more

Jack in the Box - "Sorry we are short on staff. We will open back at 5:10" dirty, 2 food handlers - one sick and neither ServSafe certified. - Fast Food Near Me - Charlotte, North Carolina

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Don't order from this place absolutely does not deserve to even be in business place is open but you can not order

Well I ordered double cheese burger and curly fries. Burger was dry , fries where overcooked they where extremely crispy and greasy. Was not a good lunch at all. Will not go there again. Sorry. read more

I am a HUGE Jack In the Box fan, but I have no idea what the heck happened at this store! So I was driving up from Atlanta, and stopped here at 10:45pm as I was hungry after the long drive and wanted a quick bite to eat to snatch and take to where I was going. Little did I know that between sitting in line and getting the food it would take 35 minutes. Now you can say hey why didn't you just drive off well, they were kinda busy so I was sandwiched in between two cars and couldn't move. I finally got to the window to get ready to order the food and I am told to wait, I waited over 5 minutes before someone finally came back on. I order the late night munchies meal, and my wife got a burger. After waiting for forever we get up to the window and they tell us they are doing a shift change and we have to wait. I mean what the heck is that? I get everyone does a shift change but when it's fast food come on. Funny part is within the 35 minutes no one left nor did any new employees come in at all. So I have no idea what the real problem was. So we pay for the food, and the food wasn't ready. I can see her putting stuff into the bag and she grabs the curly fries with her hand sitting on top of the fries. (As if you'd grab it from the top) No gloves on same hand she had the money in as well. At this time I'm grossed out, she slides the window open and I told her I wanted a new fry because I thought it was nasty that she'd even reach onto it like that and she should have grabbed it from the side. She laughs tells me it's not happening and slams the window shut. By this time I've waited long enough and I'm irritate so I figured "forget it" so I get home which is across the street. First thing I do is grab the fries and I throw them away. I look at the rest of my order to see everything else was messed up. An entire bag of food all wrong, how in the heck does that even happen? The staff could care less about their job, everyone has an attitude problem, and the food here is just gross and not even worth spending money on. This Jack in the Box will be a spot that I never stop back at when I am heading this way on the long drives. What a waste of time and money! read more

This Jack in the box says "24hours" but they're not. You just pull up and they say that they are short staffed. It's extremely infuriating

This is the worst fast food place to eat at in Charlotte in the Pineville area. I ordered food and within two hours had bad stomach pains. The next day i was vomiting and had terrible diarrhea. Turns out i had gotten food poisoning from eating there. I would recommend nobody goes there food is horrible and staff are rude. They probably didn't use gloves preparing my burger and thats why I'm sick. I wish i could give zero stars this place sucks!!! read more

All I wanted was some dessert at 10:40pm and when McDonalds decided to close early for no reason this Jack in the Box came through!!! Milkshakes, churros, and croissant bites were fantastic and fresh! The lady working was super friendly and made us feel welcome :) read more