Didn't get the gremlins ornament that was supposed to be included. I ordered a Cherry Coke but was given a diet cherry coke. I am allergic to diet, I had an allergic reaction when I took a sip. read more

Two stars. I pull up, and the window slams in my face while they chatter away in Spanish. This place is a pit of incompetence. You order with words, they hand you something else entirely, like speaking into the void. Barely any understanding, so you're forced to bark menu numbers like commands just to have a chance at food that isn't wrong. The fries limp, the burgers sad, the service hopeless. This isn't fast food, it's a slow-motion collapse of civilization with a drive-thru window. read more

Upon the arrival I was greeted with nothing but animosity and hostility. After saying that they're busy and it'll take 5-10 minutes (with no one else in the queue or in front of the restaurant), I said I have an order through an app, through which they said come inside. As somebody with a disability, knowing I can not walk into a restaurant, I picked drive through. I know how stressful fast food can be so I decided to order about 20 minutes ago, hoping to give them some time to make some curly fries. After the talking to the speaker in the drive thru, and then getting ignored, I decided to come forward to the window. Now I am just here, waiting, hoping to at least to talk to somebody to explain the situation. Hungry and Embarrassed read more

Unfortunately I cannot give zero stars. After a 20 minute wait at the drive through I got food that was, at best, room temperature. Never again. read more

If I could give zero stars, I would. We just sat in the drive through for TWENTY minutes without even placing an order until I went inside and told the store employee "You have 8 cars in the drive through waiting to order.' Employee responded 'we didn't know anyone was there.' The store was COMPLETELY empty. Who knows what the employees were actually doing. read more

Stopped at Jack in the Box and ordered two tacos and some jalapeño poppers. Everything was burnt but the tacos were inedible. I literally gagged a little when I opened it. Location: 3220 W State St, Boise, ID 83703 Do not eat there. Just don't. read more

Jack in the Box - A disgusting taco. - Burgers Near Me - Boise, Idaho

Food was disgusting unable to eat it ! We placed a 40 dollar order ! WE NEED OUR MONEY BACK This is supposed to be a chicken patty by the way. It's hard as a rock read more

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Both times I have gone ive got food poisoning! I usually love jack n the box every once in a while but will not be going back. Especially to this location. Managers please do a food health inspection something is wrong with your fryers or food has gone bad read more

girl at window didn't honor my request to get a Baja blast, told me that she doesn't care, told me, called me the F word, never eat in the Jack-in-the-Box ever read more

Sometimes, you just crave a deep-fried taco. I had my first at age 4 at a Jack's in Huntington Beach, Calif. That outlet is still there, although years ago they got rid of the clown's head at the order speaker. Jack's doesn't deliver anything outstanding, but they're consistent. You know what you're getting and they give it to you. Clerks at this location have always been friendly when I've come in. read more

Jack in the Box - Deep-fried tacos. Jack's had had them for more than 50 years. - Burgers Near Me - Boise, Idaho

There is no reason the drive thru should take more than 30 mins to get the 4 cars in front of me through. The staff was rude. My order was completely wrong and everything was cold. When I asked if I could come inside to make have them fix the mistake, the younger male (with the tattoos on his face) just yelled at me "NOPE". I was not going to wait in the line for another 30 mins to have it fixed. Total BS! Terrible customer service! read more

It's Jack and the shit what do you expect it can be good or can destroy your stomach. Better than some Boise burgers though *cough* *cough* western proper *cough* read more

Ok.... Just a quick shout out to whoever is working the state street location on 6/3/23 at 1:50am..... I have had the worst day I have had in the past 28 years today.... I got off work at 1:30am and convinced myself to order your tacos because they are my favorite but only when I have extra taco sauce. It took a lot of convincing because like us all, "I have food at home" but I thought hey, you had a rough day, you earned it. Not only did it only take like 15 minutes for my ubereats driver to get to jack in the box, and then to my house, BUT, the actual angel that put my order together threw a few extra taco sauces in there........ I literally cried when I opened the bag...... to have that small of a thing impact my day so significantly is..... sad. But it truly did. I really just hope whomever did that tonight (thismorning) really was the only genuine smile Ive had all day. THANK YOU. read more

I just want to say that your employee Tamara treated me and my family so kindly today. She was smiling, polite, and very welcoming. I just don't see that ANYWHERE any more! It was amazing! I WILL BE BACK to this location again. She deserves to be recognized for this! read more

This has got to be the absolute worst service ever, satin in the drive thru for 15 minutes with only an order of 3 value menu items, the continued to get pushed thru to drive thru to wait another 15 minutes not to mention the lack of basic understanding theses people can hardly communicate I do not wish this service on anyone absolutely bullshit read more

* This was a decent excuse to clip some coupons, try the curly fries (which look like something out of Arby's) Jumbo Jacks, and the ice cream shakes. * The restaurant was clean and NOT busy for dinner. My server was a good English speaker, nice to deal with, and had a happy face; worth a few stars regardless of the food. * I liked the sandwich and fries. My wife was over-the-moon thrilled with the stuffed jalapenos with ranch dip. I started to get nauseous, eating my strawberry shake, just because it was waaaay too sugary. read more

It's wasn't very good y'know. Kinda of icky, y'getme? I would rather eat the dubious food from BOTW.

Guy in charge was more than rude he refused to refund our order after it was already wrong when we said it was wrong he continued to argue with us I am not one to write these but not only was my food wrong but I had to drive all the way back and then get this attitude from an employee when I asked for a manager he said it was his him and that he could not give out the number . I will be calling in the morning and not Coming back to this jack in box EVER! You Lost my business. read more

Since when did they start closing before 11??? Thought it was midnight, ridiculous wanted the munchie meals, what is even the point of you can't even get a munchie meal before 11? read more

My first time at this Jack-in-the-Box and they said they are closed for the night at 6 PM maybe it was a sign for me to not eat fast food

I must say, I adore the employees at this location. Definitely brings us back and we've made the choice to go here, and not across the street to that "other" fast food place just because we love the people! Friendly, food is always hot, our orders are never screwed up, and condiments galore if you want them. read more

Monday Dec, 13th, 2021. Went to the drive through because I have liked their fries in the past. Well, this time the fries were awful. They were under cooked, they must have been under a heat lamp for a very long time, since they seemed dried out and tasteless. Asked for ketchup, did not get any, asked for onions on the burger, did not get any. The burger was not good at all, I only ate less than half of it. I guess I am done with Jack. read more

I have been visiting this location in the mornings as i have a job going near it right now, this morning was the 3rd morning in a row that i came in and there was no employee to be found, all 3 times i have waited in excess of 5 minutes while the employees are hiding in the back, get a door chime or something! Or wake up and do your job. read more

They hold it down at 3 am when nothing in the world but a spicy chicken sounds good. Total bruh. read more

The location here is very convenient being on State Street close to downtown for when you're leaving downtown after a night out. The service is always fast and the staff is always helpful other than typical Jack in the Box restaurant location. read more

Never one to complain but I was very frustrated tonight when I sat in line for 10 minutes without moving. I would have left sooner but I was blocked in by another car. There were only 4 cars in line and nothing ahead of that. By the time I got to the window, they informed me they were only doing online orders. This along with some previous, minor Inconveniences my last few visits there such as missing sauces and being out of items, it will take me a while to return here. read more

We waited for 39 minutes. My egg rolls were burnt and my husband's fries were cold. There were two attendants and one worked his tail off while the other went on several smoke breaks. She was smoking outside when we arrived and when we left. Do not go here. read more

The food is good, however the customer service beyond 7:30PM is frustrating to deal with.

I love Jack In The Box. Love it. Today I'm very disappointed in two events that happened. My boyfriend had a horrible experience last night when the employee not only messed up the order but when he pulled up to the window the employee yelled at him and said " you can't make orders from our window" when the employee just didn't finish our order. Today I went back to talk to the manager , instead of listening to what I had to say he just gave me a free cheese cake. Like I love cheese cake love it. Kinda irritated the manager couldn't hear my story. Cheese cakes don't fix reviews read more

Literally the worst Jack-in-the-Box in town! If you ever want to get anything late night don't bother stopping here because they're closed, their fryers are down, they can't cook you what you'd actually like to order. This place is a total joke read more

These are the nicest people on earth! And the store. .amazingly clean. My new favorite place. So friendly! I'll go back as often as possible! read more

They weren't very friendly and they missed ingredients in the salad and almost forgot my milkshake don't got much nice to say

This is the worst jack in the box I have been too. We got tacos there wasn't any lettuce on any of them and everything we got was cold. I understand that places run out of things but let customers know and they should make sure at least the fries are hot. Who eats cold fries? Probably no one. Very disappointed. read more

I'm very disappointed with the service and the food. My order was wrong, but instead of taking it back I tried to eat the burger anyway. I took one bite and had to throw it away. It was old, cold and dry. Not sure what's going on at this particular Jack in the Box, but after today I will not be going there again. read more

Every time I come here it gets worse & worse, and every time I come here they have a brand new lie to tell me as to why they can't get my order right. It's genuinely pathetic. Apparently tonight they were short-staffed, as I was told by the older crack-head looking fellow that took my order several times. That's fine and don't usually mind waiting. At first my order was $4.42. Then it took about 20 minutes to get to the window. Please keep in mind it's 2am. The older crack-head looking fellow decided to "change things up on me" and let me know my order is double the price he originally stated because apparently he can't do his job correctly. I was really confused so he went on a tangent about how he "just got here", and "just woke up an hour ago" so as to save his ass for his mistake. I've worked in the fast food business for a long time now so I kindly sympathized with him for being short-staffed and having to be called in. I was very kind to this man the entire time, and am never one to treat anyone less than. I received my food and noticed an item did not come on the sandwich I ordered. It was a Jack's Spicy chicken sandwich, which clearly shows cheese in the burger on the menu. Every time I've ordered this I've been asked if I want cheese or not. Tonight I was not asked, which I hadn't noticed until seeing no cheese. So I go back to the drive-thru to get sauce I forgot to ask for, not to have them re-make my sandwich. I tell the older man I need sauce, and he tells me to pull to the window and proceeds to take 5 minutes to get to me (just to hand me sauce!). Out of curiosity as to what he would say, I decided to ask him if the sandwich is supposed to come with cheese, and he says that it's not supposed to unless I specifically ask for it- which isn't true. I told him that I've always been asked at this location as well as others, and he says "well, I just got here"- even though he was the one that took my order in the first place, even though it's obviously not his first day, and even though he had repeated this to me about 20,000 ones previously upon the first time I was in the drive-thru. I told him that was not a valid excuse to his mistakes and he decided to be incredibly rude about it. If I were him, I would've offered the customer the original price I'd mistakenly rang them up for in the beginning and would offer to re-make the sandwich. This location used to be my absolute favorite, but now it seems all they care about is getting customers out of here as quickly as possible so they can get back to vaping and smoking cigarettes in the front of the restaurant. read more

If I could give this 0 stars I would. I would have to say this is the WORST Jack in the Box that I have ever been to. I know that I shouldn't expect much from a fast food joint, but it honestly is the worst. They either get your order wrong, run out of stuff, or have very rude employees working there. You might as well drive a few extra minutes to the Jack In the Box closer to Glenwood than go here. read more

What exactly can you expect from fast-food! Why is that most of the restaurants on this part of State Street generally so mediocre to completely terrible?! I don't mean this in a bad or racial offensive way but we need more Mexicans to make our food! They pour their into most everything they cook and can even make terrible fast-food taste pretty good read more

Yes yes, fast food, seen one seen them all. As much as I adored the location in my old neighborhood, I'm very pleased with our 'new' location on State street. It's a newer store, so the signage, landscaping and general condition are lovely. There is even a signal to help get back out on State Street, which we all know can be a trial. What brings me back (other than the food) is the friendliness of the staff. Jack in the Box cooks most of their food to order (I'm not always sure if the fries) so if you're in a huge rush you might choose another place. I love that they have the new beverage system that lets you mix and match flavors (we like to have a Cherry Sprite). The one time we had an issue with our order (I always check the bags before I leave the parking lot), the manager was quick to apologize, correct the issue and even give us a few coupons for later use. If you're a fan of egg rolls, be sure to try theirs.. yeah, I know. egg rolls from a burger place? Om nom nom! read more

Jack in the box...get back in the box. Burger so small on the bun...not even worth it. I'd like to include a photo of the measly thing, but yelp doesn't allow it.... read more

I usually never write reviews or anything, but my boyfriend and I just had the worst experience here. We came here for a late night snack after celebrating New Years. When we got to the window, they stated they were out of napkins without an apology. Slightly annoying, but still alright. When we started eating, my boyfriend's tacos were cold and they were missing cheese. You could also tell the oil the fries were cooked in was dirty from the black burnt oil specs. We pulled back around to ask for a remake of the tacos, and the worker (who I believe was named Shane) stated they were out of cheese and shut the window on us without any sort of apology. My boyfriend knocked on the window and he came back rolling his eyes. It really got bad when my boyfriend politely asked for the manager's name so he could come back and request a refund. The employee started to argue with my boyfriend, saying he shouldn't get a refund and refusing to give him the managers name! He finally told us her name, but by this time the other employee was recording us as if we had done something wrong. This whole time, the employee continued to mock us and insult us. Long story short, the employee told us he "didn't give a sh*t" about his job and was only there because they hadn't fired him yet. He also stated he didn't care about our food or service because it was New Years. In the end, he threatened to call the cops on us, basically for wanting what we paid for. My boyfriend and I have both worked in the service industry for years, and we were both in shock and appalled at what we witnessed. The way this employee treated us wasn't simply bad service, it lacked basic human decency and respect. I usually never speak of businesses this way because I know customer service can be hard and I definitely know this isn't a high end place, but I have never felt so uncomfortable (even unsafe) as a customer. If this is the way they treat customers to their face, I dread to think what they do to the food. DO NOT EAT HERE! read more