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    J Z Auto

    1.0 (1 review)

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    7 years ago

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    Team Mazda - Team Mazda

    Team Mazda

    (28 reviews)

    Horrible experience not even worth the single star rating. *…read moreWe traded in a Jeep with a single payment left and they did not cover it and we had to make the payment. *14 hours on the phone and on hold and still can't get anyone to make it right despite being told countless times "If you have any problems just give us a call." * It's been 3 week and we still have nothing from Mazda Finance and calling them just gets you an AI runaround with no way to speak to a human being. Avoid this dealership at all costs, Kendal Ford will treat you right. I bought my last 4 trucks there over 15 years and never had a problem with them.

    This dealership is exactly why so many people distrust car dealers. In my experience, they have…read morebeen unresponsive, misleading, and unwilling to do the right thing. I've been trying for over a week to cancel the extended warranty they sold me, and they have yet to provide the necessary paperwork or offer any meaningful assistance. It's also telling that nearly every time I've been in the dealership, there has been at least one irate and frustrated customer dealing with an issue. If you're shopping for a Mazda, I would strongly recommend considering one of the reputable dealerships in the Meridian/Boise area instead. I have given these people chance and chance again to do the right thing but now, I'll file a complaint with the department of insurance. Just so everyone knows- I have sent emails to both the finance managers, the GM, the GSM and left two phone messages asking to be sent the cancellation form. All of which has been ignored. Only after leaving a bad review so they respond by again trying to make everything someone else's fault Stay away!! Update: The dealership finally reached out--and, predictably, tried to blame me for their lack of response. Once that was out of the way, the sales manager (who seems reliable) sent over the form and asked me to remove my negative reviews. I made it clear: if they honored their promise to issue my refund within two weeks, I would remove two of the three reviews. I was equally clear that the third review would stay until the GM apologized for calling me a liar. They agreed and assured me the refund would be processed within the promised timeframe. I made the mistake of trusting them. As a gesture of good faith, I went ahead and removed the two reviews. You can probably guess what happened next--nothing. Two weeks passed. Then three. This Friday marks four weeks. No refund, no update, not even a basic acknowledgment--no "sorry," no explanation, nothing. The irony here is that the GM accused me of lying when I said they had ignored my attempts to reach them. That accusation continued even after I provided copies of three emails I sent, along with the dates and names tied to three voicemails left with their finance department. So, who is being dishonest here--the customer who documented every claim, or the dealership that has failed to follow through at every step? I'll let you decide. I reached out them again yesterday for an update but as always, nothing but lies. Time to refile with the BBB and the Consumer Affairs Division

    Edmark Toyota

    Edmark Toyota

    (267 reviews)

    My recent purchase of a new RAV4 was an amazing experience with Nico Acosta, salesman…read moreextraordinaire. From initial greeting of "Good morning, how may I help you" to the final phase of purchase, Nico helped me navigate. He answered every question with ease, knew the intricacies of the car I was interested in purchasing and made the process very enjoyable. He epitomizes customer service exceptionally! Loyalty to Toyota has been my mantra for several years, it's important to me to have a quality product and service.

    I give four stars for my previous experience with the parts department but three stars for my first…read moreexperience, yesterday, with the service department. My wife and I both have Toyotas; me, a 2018 RAV4 and her, a recently purchased 2023 4Runner. Edmark is the closest Toyota dealership to our home in Star. We brought my wife's vehicle in for an oil change. According to our purchase agreement, we have five free oil changes. Using the VIN, the dealership can verify this. I had verified this with someone over the phone, but upon arrival, I had to mention it to the service agent. Apparently, there are no notes kept in their customer data files. We left the car and returned home. We did not say whether we planned to wait for it to be finished. While another gentleman handled us when we arrived, our actual service agent was Mark. After we dropped the vehicle off, I received a text from Mark, creating a method for me to stay in contact with him during the time the 4Runner was being serviced. I was told by the other gentleman that checked us in that we would receive a call or text, letting us know when the car would be done. I never received any communication. Having dropped the car at 8:15 am, I contacted Mark about 12:30 to inquire whether the vehicle was ready. He apologized and texted that he was told that we would return shortly to pick up the car, which I guess means we don't receive communicaiton about the status? We picked up the vehicle in the afternoon. Mark was nice enough. I asked what our timeframe was for our free oil changes and it took him a while to look it up. He did provide that information to me. He called for a porter to bring our car around. He then pointed us across the service area to where our car would be. We saw a blue 4Runner that looked like ours parked and ready to leave the bay. Unfortunately, that was not our vehicle, which was already pointed at an angle within the bay. So, I'm pretty sure Mark had the young man bring the wrong car around for us. Overall, my first experience did not wow me, or leave me feeling confident in the Edmark Toyota service department. Since I'm going to be in the market for a certified pre-owned Highlander or RAV4 next year, I'm wondering if Edmark is where I should do my shopping. I haven't had any experience with the sales department yet.

    J Z Auto - car_dealers - Updated October 2026

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