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Services - J Sutajio

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7 years ago

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LA LA LASH

LA LA LASH

(118 reviews)

I absolutely love lala lash katie did my lip blushing she did a absolutely amazing job and Haley…read moredoes my eye lashes and brows . I have been satisfied with this company every single time. Wyelashes stay on and look so real! My lips didnt take long at all and katie made sure I was comfortable and no pain. The price of lip color tatto here is the cheapest in jacksonville and honestly the best artist at lala lash in mandrin. ​

I have been going to this location for a few YEARS now. A few of the techs have rotated in my time…read morethere unfortunately. Some have been better at customer service than others. I've also noticed a continued issue with lash retention. I have been getting my lashes done for years so I know all about upkeep and do my part to ensure I protect my investment. Unfortunately I have to leave a negative review. I had two separate instances of my lashes not holding up as they should have. I decided to try a new tech Tamara today. I booked a two week volume fill. I visited just before Christmas and came back a few days into the New Year. I was not contacted prior to my appointment to be told that I would not be able to do this. Mind you, I booked a few days in advance. Instead once I was at her station with product on my eyes, that's when she mentioned that I only had a few lashes left on my left eye and since I visited in December I'd have to do a full set. This is predatory behavior. I showed you a photo of what I wanted. Before service or during the time you walked in or when I discussed what I wanted was the time to bring this up so I can decide if I still want to move forward. NOT when my eyes are shut. Furthermore, I found her to be less than hospitable. There was no one in the shop when I came in. I went to the restroom so I know that. The lady at the front desk with purple hair notified me when I returned that Tamara knew I'd arrived. She comes through the door Stanley cup in hand and doesn't even acknowledge me. She goes to her station and a few minutes later, walks up to me and says "I'm ready for you now." Manners have truly gone out of the door. This was my FIRST time working with her. A simple hello when she walked in and walked past me would have sufficed instead she completely acted like I wasn't there. This is Atlanta lash techs are a dime a dozen. The relationship you build with clients is imperative to maintain business and a good reputation. Unfortunately, I will not be patronizing her again because I found her rude and her attempt to get more money out of me was predatory. I'll either work with another tech or find a different salon. This place focuses a LOT on pricing and not enough on ensuring customers are treated with kindness or at the least, respect. I've worked in customer facing roles, I would ALWAYS acknowledge a client. I'm disappointed to say the least.

LashOut - Such a dramatic yet subtle difference! Classic/ volume mix with brow tint.

LashOut

(26 reviews)

$$

Kalia is a lovely person & appears to be very skilled. In fact - my review is for an experience…read morefrom February (nearly 7 months ago) because I wanted to make sure I gave an informed, well balanced review - so here goes: The location - The location is inside a salon on Roswell Street - very small salon & very tiny parking lot - almost obliterated by what appears to be a used car lot (unsure) - so its easy to miss. The salon is an open air salon - which means there are no walls / door to block your service area and you can hear and smell everything going on while you are getting your lashes done - but 1) there was only one customer being serviced during my visit - and though they were loud and chatty the entire time - it wasn't super obnoxious and 2) Kalia's service area is in the salon rear, so you do have a sense of privacy. No stars deducted for this The customer service (during) - A little background on me - with my family commitments and workload - I really have let things slide when it comes to my personal appearance, let alone pampering myself and getting dolled up for the SO. For that reason - I decided to pull out all the stops for Valentines Day. That meant - a trip to the stylist for a cut and color, a visit to the nail salon, wax salon, you name it. I had never had lashes applied before (professionally or the inexpensive at home strips or individuals) and was worried about looking 'overdone.' So in that vein - I was very worried before our meeting - because we never actually had the chance to speak via phone so that I could discuss my desired look. She works A LOT & tends to be reachable via text only. So my questions / appointment scheduling were all done via text. Once I arrived - I had a great experience during the visit. After blocking out the semi-loud conversation between the stylist and her 1 customer (up front) - I found Kalia to be warm, funny and down to earth. She appears to be beautiful person (both inside and out). She was EXTREMELY thorough and presented me with photos and policies before we began. I wasn't crazy about my brow tinting - but that's more of personal preference thing. I loved the look of my lashes though. They gave me the exact look I'd hoped for - natural looking but still voluminous. 5 star experience The customer service (after) - Here's where it gets hairy. I lost a good bit of lashes that first night and I work nights - so this was before a shower or sleep - and I texted her (with pics) to inform her. She said losing some lashes the first night was normal. Let me be clear - she did indicate at this point that I could come back in that next day - that evening - but I couldn't because I was going out of town at noon to take care of something for my elderly parent - under no circumstances could I reschedule. And because of the holiday (Valentine's Day) she was not available to have me back in that morning or any other time during her customer satisfaction window. Over the next 48 - 72 hours (2 - 3 days) the lashes on the left side of my left eye fell out an alarming rate. I kept Kalia informed & I exchanged SEVERAL dozen text messages and pictures (posted here) after that. And she was respectful during these exchanges - but stood by her position that A) her lashes and glue were not the issue - and B) that 'lashes were not for everyone' and C) that her policy (which I signed) indicated that I had to come back in within a certain window of time to get my lashes filled in if I experienced problems (even though BOTH of our schedules - my going out of town / her heavy booking due to Valentine's Day - made this impossible.) But here's why I decided to write a review. Since my experience with Lashout! - I've had my lashes done again. Won't mention the salon name here - for fear that it might seem as though my review was written to garner business - and pull business away from Lashout! During the first week of July (for upcoming bday), I had my lashes done again at a different salon (second time ever in life) and after that service - even though around the second week - I had pretty much abandoned all the aftercare instructions - my lashes were still full & glorious. I washed my face, rubbed my eyes, you name it (because I was birthday was over and wasn't worried about looking cute - lol) and these lashes stayed on. My lashes still looked pretty good even at the 4 week mark and my final final lashes hung on until around the 6 week mark (though they looked pretty crazy at that point - I was afraid to pluck the final few stragglers). Wrapping up - I know - I will probably get a snippy, snarky, condescending (I'm high maintenance - or you can't please everybody, etc), response from Kalia - and my review will probably get flagged by the formidable LashOut! fan club - but I felt compelled to post this review now that I've had the opportunity to get my lashes done elsewhere. On yelp, 2 stars means "Meh. I've experienced better." And now I have.

I HAVE never had someone cancel an appointment on me TWICE! The first time she cancelled the DAY of…read moredue to family emergency. I understand stuff comes up so I rescheduled. Then she cancelled the night before my "makeup" appointment.....the day before my vacation! Didn't offer a discount or nothing. Put me in a bind......I COULD HAVE FOUND SOMEONE ELSE! If you book with her just know your appointment will PROBABLY GET CANCELLED. WISH I COULD GIVE NO STARS!!!!!!!

J Sutajio - permanentmakeup - Updated May 2026

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