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Salon DeLaJe

5.0 (2 reviews)
Closed • 9:00 am - 4:00 pm

By appointment only

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2 years ago

I have been going to Lana for 19 years and have always been very pleased with my hair styling.

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9 years ago

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LashOut - Such a dramatic yet subtle difference! Classic/ volume mix with brow tint.

LashOut

4.3(26 reviews)
4.6 mi
•$$

Kalia is a lovely person & appears to be very skilled. In fact - my review is for an experience…read morefrom February (nearly 7 months ago) because I wanted to make sure I gave an informed, well balanced review - so here goes: The location - The location is inside a salon on Roswell Street - very small salon & very tiny parking lot - almost obliterated by what appears to be a used car lot (unsure) - so its easy to miss. The salon is an open air salon - which means there are no walls / door to block your service area and you can hear and smell everything going on while you are getting your lashes done - but 1) there was only one customer being serviced during my visit - and though they were loud and chatty the entire time - it wasn't super obnoxious and 2) Kalia's service area is in the salon rear, so you do have a sense of privacy. No stars deducted for this The customer service (during) - A little background on me - with my family commitments and workload - I really have let things slide when it comes to my personal appearance, let alone pampering myself and getting dolled up for the SO. For that reason - I decided to pull out all the stops for Valentines Day. That meant - a trip to the stylist for a cut and color, a visit to the nail salon, wax salon, you name it. I had never had lashes applied before (professionally or the inexpensive at home strips or individuals) and was worried about looking 'overdone.' So in that vein - I was very worried before our meeting - because we never actually had the chance to speak via phone so that I could discuss my desired look. She works A LOT & tends to be reachable via text only. So my questions / appointment scheduling were all done via text. Once I arrived - I had a great experience during the visit. After blocking out the semi-loud conversation between the stylist and her 1 customer (up front) - I found Kalia to be warm, funny and down to earth. She appears to be beautiful person (both inside and out). She was EXTREMELY thorough and presented me with photos and policies before we began. I wasn't crazy about my brow tinting - but that's more of personal preference thing. I loved the look of my lashes though. They gave me the exact look I'd hoped for - natural looking but still voluminous. 5 star experience The customer service (after) - Here's where it gets hairy. I lost a good bit of lashes that first night and I work nights - so this was before a shower or sleep - and I texted her (with pics) to inform her. She said losing some lashes the first night was normal. Let me be clear - she did indicate at this point that I could come back in that next day - that evening - but I couldn't because I was going out of town at noon to take care of something for my elderly parent - under no circumstances could I reschedule. And because of the holiday (Valentine's Day) she was not available to have me back in that morning or any other time during her customer satisfaction window. Over the next 48 - 72 hours (2 - 3 days) the lashes on the left side of my left eye fell out an alarming rate. I kept Kalia informed & I exchanged SEVERAL dozen text messages and pictures (posted here) after that. And she was respectful during these exchanges - but stood by her position that A) her lashes and glue were not the issue - and B) that 'lashes were not for everyone' and C) that her policy (which I signed) indicated that I had to come back in within a certain window of time to get my lashes filled in if I experienced problems (even though BOTH of our schedules - my going out of town / her heavy booking due to Valentine's Day - made this impossible.) But here's why I decided to write a review. Since my experience with Lashout! - I've had my lashes done again. Won't mention the salon name here - for fear that it might seem as though my review was written to garner business - and pull business away from Lashout! During the first week of July (for upcoming bday), I had my lashes done again at a different salon (second time ever in life) and after that service - even though around the second week - I had pretty much abandoned all the aftercare instructions - my lashes were still full & glorious. I washed my face, rubbed my eyes, you name it (because I was birthday was over and wasn't worried about looking cute - lol) and these lashes stayed on. My lashes still looked pretty good even at the 4 week mark and my final final lashes hung on until around the 6 week mark (though they looked pretty crazy at that point - I was afraid to pluck the final few stragglers). Wrapping up - I know - I will probably get a snippy, snarky, condescending (I'm high maintenance - or you can't please everybody, etc), response from Kalia - and my review will probably get flagged by the formidable LashOut! fan club - but I felt compelled to post this review now that I've had the opportunity to get my lashes done elsewhere. On yelp, 2 stars means "Meh. I've experienced better." And now I have.

I HAVE never had someone cancel an appointment on me TWICE! The first time she cancelled the DAY of…read moredue to family emergency. I understand stuff comes up so I rescheduled. Then she cancelled the night before my "makeup" appointment.....the day before my vacation! Didn't offer a discount or nothing. Put me in a bind......I COULD HAVE FOUND SOMEONE ELSE! If you book with her just know your appointment will PROBABLY GET CANCELLED. WISH I COULD GIVE NO STARS!!!!!!!

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LashOut - Makes you feel some type of way.. Ready for her snowboarding trip!!

Makes you feel some type of way.. Ready for her snowboarding trip!!

LashOut
LashOut - This client had been wearing volume sets back to back to back for almost a year now and all her natural lashes are still in tact

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This client had been wearing volume sets back to back to back for almost a year now and all her natural lashes are still in tact

MAC Day Spa & Hair Studio

MAC Day Spa & Hair Studio

4.1(71 reviews)
6.5 mi
•$$

I have been going to MAC for over 5 years now and have always been treated very well. Nyasia does a…read morewonderful Mani-pedi and the facials and massages are great.

BEWARE OF PURCHASING GIFT CARDS! I was really disappointed with my experience here. I booked a "day…read moreof pampering" months in advance and used gift cards toward the balance at the time of booking, and paid the remaining amount by credit card at that time also because my understanding was that the appointment needed to be paid in full in advance. The day before my appointment, I was suddenly told I needed to bring in one of the physical gift cards or I would have to pay the additional balance again. The salon stated they mentioned this over the phone at the time of booking, but I genuinely do not recall being told that. I absolutely would have kept the gift card had I known. More importantly, this requirement was not documented anywhere in writing. It is not in the confirmation email, on the gift card itself, or even in the FAQ of their website for gift cards specifically. I even had a photo of the gift card with the card number, barcode, and the name of the person who purchased it, but they would not accommodate in the slightest or even attempt to scan the barcode from my phone. What bothered me most was the lack of empathy and customer service. Rather than trying to help resolve the situation, I was simply told my options were to either pay or cancel the appointment. The facility itself is feeling outdated. I enjoyed the facial and hair services. The manicure/pedicure were very basic. For the same price, I could have had a more deluxe experience at a regular nail salon. This was supposed to be a very special day for me as a mom of two young kids, celebrating my birthday, and the situation unfortunately put a big damper on the overall experience. I understand businesses have policies, but clearer communication and a more customer-focused approach would have gone a long way.

Photos
MAC Day Spa & Hair Studio - MAC Day Spa & Hair Studio, 770-514-2020

MAC Day Spa & Hair Studio, 770-514-2020

MAC Day Spa & Hair Studio - MAC Day Spa & Hair Studio, 770-514-2020

MAC Day Spa & Hair Studio, 770-514-2020

MAC Day Spa & Hair Studio - MAC Day Spa & Hair Studio, 770-514-2020

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MAC Day Spa & Hair Studio, 770-514-2020

Salon DeLaJe - eyelashservice - Updated May 2026

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