TLDR; unprofessional, inexperienced stylists. Save yourself 11 hours
I am going to try and be as transparent as possible, but this is unlike anything I've experienced.
I have had my hair done countless times, every color you could think of. Attached is a picture of a stylist in Suwanee (Salon 124) who charged $345, just for price comparison's sake. Originally I was quoted $260 at my consultation. I hadn't cut or dyed my hair in 2 years. My ends were an auburn brown and the top was purely my natural hair dark blonde/light brown hair. I wish I had taken pictures as the whole ordeal went on but description will have to do. My stylist was Marissa, who stated she had 2 years experience. I went in on the first day and left with bad bleach banding. She had not used foils (as originally planned) and it was obvious to even me, that it had been bleeding through my hair. (I have very fine hair, but a lot of it) I leave having paid $338 (with tip) in the end. Very unhappy and wearing only a bun. Flash forward to the day she said she would fix it free of charge. She attempts to do foils, doesn't apply nearly enough bleach and the tiger stripes are worse! She goes in again. No dice. Now my hair has been super processed. I had been very kind up to that point and started to point out spots she was missing that I could see in the front. Then she leaves again, only for me to find more strands where the center is brown while the tops and bottoms are blonde. I at this point get frustrated and call to the other stylists to come fix it as I no longer want her bleaching my hair. The owner comes over and seems almost irritated that I am now voicing concern, granted at this point I was losing all my patience. She starts saying how I should have said something sooner, as if I hadn't been telling her stylist what strands she was missing, returned for a correction and been there for hours. She states that she hasn't been on the floor the whole time. Quite frankly, every salon I've been to the stylists discuss with higher ups on the approach. I find it hard to believe she was unaware of the struggle going on. Giving her the benefit of the doubt, when I do finally raise my voice and not just show the stylist how to do her job, she tries to deflect blame to me and my hair. She was very disrespectful, especially as I'm getting worried my hair is just going to be doomed. Eventually it seems she realized that I am absolutely in the right and started foiling my hair. As she lifted up strands from the back, I couldn't help but laugh at how bad it was. She admitted it was rough but came up with an excuse about my hair being at fault. She did in the end provide me with a full refund and fixed it to the pictures you see now. It is by no means perfect or at all what I asked for when I came in. (a bit of lightness) You can see where the two big racing stripes on the strands are even after 4 corrections. Save your money and time. (all the other reviews about attitude and treating her receptionist, 100% true) read more