After shopping at J McLaughlin repeatedly over the years, I was shocked at the experience my husband received today while trying to return a Christmas gift. After a cursory glance at the shirt he hoped to swap for a larger size, the salesperson refused to exchange or refund his money, claiming "it's on a hangar and looks freshly pressed...it's obviously been worn." Huh? Since when did returning an item in perfect condition, unworn, with tags and a receipt equal suspicion? Wow. Talk about an effective way to alienate a customer for life. Goodbye, J. McLaughlin. I'll be getting my overpriced, faux-preppy clothes elsewhere. read more