I have been using Gotcha Covered for over 5 years here in Aspen. I have found them to be reliable,…read morereasonable on pricing and excellent customer service. Making appointments is easy and they show when at their scheduled time. The staff is friendly. If you need a blind/roller specialists I would look no further.

Gotcha covered installed our phantom screens. They do not work. They do not seal. They do not…read moreslide. They are aware of the problem and refuse to come fix them. I do not recommend them. I feel cheated and would not recommend them to anyone. I would give zero if I could.

Typically I only like to write positive reviews, but due to the unfortunately poor level of…read morecustomer service and unresponsiveness from the business owner I want to ensure other consumers do not find themselves in the same situation. When the installer from Budget Blinds of the High Country came to install our blinds on 7/12/21 the color of the shades did not match the colors originally discussed with the business owner during our consultation on 5/6/21. The installer said that he forgot three of the shades at the warehouse and would have to schedule another installation date for the missing shades. After multiple attempts to call, text and email the owner to discuss our concerns and issues, we finally received a response a week later via email but have been unable to have an actual conversation on the phone. During our original consultation with the business owner on 5/6/21 we discussed the importance of safety and the plan to mount the cords along the four windows in the living room so that the strings were not a hazard. When the installer arrived on 7/12/21 he thought there were only three shades in the living room (we ordered four) and said that he couldn't mount the cords. To our shock, he said we will just need to keep an eye out for kids and pets around the strings. Even though every project is "custom" and the three missing shades (one living room, one kitchen, one bedroom) were simply left behind at the warehouse, we have recently been told by the business owner that he is waiting on parts for the cords and doesn't have a magic wand to tell us when this project will ever be completed. We paid for the project in full on 5/6/21 to take advantage of a promotion that was only available with pre-payment at the time of the consultation. Shame on us for trusting this business to complete the project after being paid in full. For multiple weeks we have emailed the owner asking if he has any intention of completing this project (in which he has received our full payment) and have still not received a response.

Horrible experience. Missed Appointments. Impossible to get ahold of. Lee was happy to take my…read moremoney upfront (100% deposit upon ordering) and then nothing. Seriously one of the worst experiences. I seriously do not like the way this man runs his business. Run away fast.