What's with all the bad reviews? I'm sure some are legitimate, but if you go through and read them,…read morethey just seem like unhappy people. My experience has been good from purchase to service. I bought a Porsche Cayenne from Jason Jacovsky, knowledgable polite awesome guy. Six months later I had to go back and fix the transfer case (known issue with porsche, not dealer's fault). Only thing that sucked was the 12 month warranty only covers up to $2000, so I had to pay an extra $2100 out of pocket. Of course I'm sure it was disclosed in my contract, I just didn't bother to read it. They gave me a loaner car, had it fixed in a few days. Overall, sales department is good and service department is good. Very nice, polite, and professional. Thanks everyone!!

So my car was stolen on 10/31 , recovered on 11/2 , right front tire was popped front rims bent ,…read morefront end of the vehicle was crashed, amongst other damage ! $8k in work paid by the insurance company , some of the work included , new rack and pinion , new tires , rims , front end alignment & much much more! 1 month worth of work. So the next day after i pick up my car, I notice a noise in the RIGHT front end, clicking , screeching So I call Marlene and tell her, she says bring the car back in , but before 8am so Harvey has time to test drive the car. Well that was impossible because my only day off was Sunday, mind you I just started a new job 2 weeks prior because I lost mine when the car got stolen because I couldn't make it to work for 3 days . I made them aware of this also. Finally I'm off of work for week, but Dp was Harvey, I was told to bring the car back when he got out of surgery. All along the noise in the right end is worse the suspension is feeling awful. Welp ! I just took my car back over when I could , months later, but I wasn't waiting for the 8am requirement any longer ! Immediately Harvey looks at the car & says, "this car is out of alignment, it was perfect when it left like it was MY fault! Gives me a loaner and hits me with a $1700 estimate! None of the work had anything to do with the noise in the front end! So ask about the noise, he said t,"the ball joints are dry, I'll grease them when If you get the other work done here. and he was gonna throw the alignment in too. Bless his heart ! He was gonna do me a solid! So i said "nah I'll park it , when my taxes come back I'll bring it in" i had no intentions! So i parked my car, then Covid happened! During that time we did all the work he was going to charge $1700 for for less than $700 ! Except the ball joint lube! I take the car to 4 mechanics, all of them insisting that it unethical to align a car with bad ball joints, the ball joints were damaged upon collision especially if they had to replace the rack , tires and rims! They all four assured me it is against manufacturers recommendation to lube those ball joints, if they are dry , they are bad! Replacing a rack on a car with front end collision and 93k miles and not replacing the ball joints is why it's out of alignment!! They all four said , " the car shouldn't be on the road and he knew it! Even after he was going to get rid of the noise with grease but not the problem, align the car again, wait for me to bring it back out of alignment and nail me to have the ball joints replaced! But hey , he wasn't gonna charge me to rig my ball joints and align my car knowing it wouldn't remain aligned in the first place! So here it is 7 months later .....that little noise that just needed some grease has caused a domino effect f issues with my front end! Don't bother coming here! They are blood suckers!

Had a wonderful experience in shopping for vehicles there. Such top notch customer service…read more Jeremy was very humble and had such patience in working with us to satisfy and to answer our vehicular questions. However, the entire staff was very nice and David, General Manager, worked effortlessly to obtain the best price for the used vehicle that we recently purchased there. This was our first time buying a vehicle from an independent car dealership that has good quality cars with truly affordable prices. Definitely, will use again.

I purchased a car in Devember of 2023. David was the sales person at AutoLeader and he did the tag…read moreand registration work. Recently ((January 2025) I was pulled over by a police officer and given a warning because the stickers for the month and year were reversed on the license plate; I told the officer that I had no idea this happened because it was taken care of by the dealer at pruchase. When I called David at Auto Leader he was borderline disinterested in the conversation at first not even acknowledging they made an error. (as if I wouuld call about this falsly out of the blue and as if I did not buy a car from him that was not cheap!) This made me annoyed. He then told me I needed to come in and they would try to fix it. I asked if he could come to my work place, 2 blocks from their shop, and he could fix it there. He refused and said he was trying to seve me time and aggravation over having to go to MVA for new stickers. His solution was in no way saving me time and aggravation already caused by the error, and in the future to get it fixed. His attitude was terrible- he accused me of "pointing fingrer". I would be VERY CAREFUL about doing business with this complany, especially if you want a company with customer services that stands behind their work.

Ed and Mike were wonderful to help us find the right car for our new driver. The shop is clean. The…read morestaff is patient and the price was very affordable.

They have horrible customer service. They are nice until they complete the sale. They failed to…read moredisclose important information that left me with a vehicle that cant be operated now, then told me it was MY fault and then hung up on me. DO NOT DO BUSINESS WITH THEM!!!

I love love love them! They had me at the very moment I spoke with Cedric on the phone. At the time…read moreI called Exclusive Motor Cars I was just about to give up on trying to buy a car. Because I had no credit every other dealership I went to turned me down. Then I called Exclusive and spoke with Cedric and asked if they work with people that has no credit, and his response was "Yes we work with people that has all types of credit" from there I was like YES! He asked if I could come in today (him not knowing I was already in route to him lol). I walk in, well my boyfriend and I and customer service was GREAT the moment we hit the door! We sat down and spoke with Cedric he asked what was I interested in I told him.....he ran everything through and told me what was going on. Unfortunately I couldn't get the car I wanted, but at the end of it all I did get a VERY GOOD deal! I still left with a 2012 Honda Accord that had less than 40k miles! Throughout the whole process they were very professional (that's a HUGE plus for me) and very hilarious. They're nice down to earth people. We had to go back for some paper work a few times and every time we came in it was like we were family. They remembered our names every time we walked in. I never had a bad moment when I stepped into Exclusive Motor Cars. We'd just stay and visit just for conversation with them all. I've never been this pleased and comfortable with a business like I was with them ever! I'm so thankful for them!

Went in on Monday thinking that I did not have to put money down but I eventually did. Got approved…read moreand signed papers put money down on my down payment waited two days for car inspection as they gave me every excuse in the book. I contacted the bank that finances me and they said the vehicle information they sent was incorrect. I called dealer the manager Chris swore ro me that everything was ok. Car has been on my insurance for 3 days. Still waiting on vehicle after being lied to for two days about this vehicle. Point blank this vehicle doesn't exist it was already sold to someone else. The bank had already I formed me that they sent them the wrong info also finance informed me that it was the wrong vehicle so now they want to throw me in a burgundy truck with more miles. When I have been lied to for 2 days. Please dont apologize for the bad experience no need also will be sharing with BBB because I have never experienced Anything like this. I feel humiliated and they definitely played in my face..

LF Auto was our 5th stop trying to find a Subaru Crosstrek for my daughter. It should have been…read moreour first. Easiest car shopping experience I have ever had! Zero pressure. The price was great! They gave a fair price for my daughter's trade-in. Even though the car looked clean, they washed it and vacuumed it out again after the test drive before we left the lot. My daughter couldn't stop smiling on her drive home. I could not recommend them any higher! If you need a car, this needs to be your first stop!

Awesome customer service support. Thank for always answering my calls and helping with any issue…read more Mr. Rice

Ok finally and really nicely the dealership did what they were supposed to. They even repaired the…read morewindow and mirror to previous state. Everyone was really friendly this go around. I am now publicly apologizing for sticking my hand in a girls Kleenex that was in her desk. It was a reflex but when I saw her face I thought oh geez that was gross. So again sorry Thanks again for the right experience. L Rodimak

Update - Resolution Reached, With Ongoing Concerns…read more After posting my original review, the dealership's owner reached out and connected me with the COO, Chris. Chris listened to my concerns and worked toward a resolution that I can live with. We reached an agreement for a new 2025 Ford Bronco, with payments essentially the same for the next 3 years. The new vehicle includes more features than my previous Bronco, and I was able to add an option I knew I would miss. I appreciate Chris's effort and the outcome. That said, a few issues with the dealership experience continued while the resolution was in progress. The new vehicle arrived with a small hole in the back seat, which required two separate trips to fix. During the first appointment, I showed up, but no one seemed aware I was scheduled, and the upholsterer did not show. I was told my fuel tank would be refilled for the inconvenience, which never happened. While waiting, I was given a set of permanent tags to take home-- which turned out not to be mine, and the registration had someone else's name and information on it. I also had to follow up myself to confirm that my previous loan had been paid off, as the check had not been mailed. I'm grateful that leadership stepped in and helped reach a fair solution, but the repeated mistakes -- even during the resolution process -- reinforce my concerns about the dealership's operations and attention to detail. I hope this feedback helps prevent future issues for other customers.

My daughter purchased a van there. The price was fair, the van was an older year 2010 but was in…read morepretty nice shape and turned out to be a good decision for her. We worked with Mr. Haddaway and he was great to deal with we truly appreciated his help with the process.

Mike might be a little rough around the edges but he is a professional businessman. He was straight…read moreup honest about the Jeep I wanted. Bought it around Thanksgiving and waited until February to write this review so I can be honest and vouch for his professionalism. Jeep drives fine as I drive it daily about 100 miles everyday. Mike handled everything all I needed to do was hand him the money! Picked up tag at his lot and he put the tags on too! I don't care what anyone says he is good in my book. I drove all over Maryland to find this Jeep and Mike made it happen! Thank you Mike!