I wish to express my sincere appreciation for the excellent service received during my recent…read morevehicle maintenance visit, which included an oil change and tire rotation. The diagnostic evaluation was thorough, and I was particularly impressed by Amir Mims. Amir demonstrated exceptional professionalism and dedication. He clearly articulated the service findings, differentiating between immediate needs and future recommendations with complete transparency and without any sales pressure. His ability to simplify technical information and ensure my understanding empowered me to make informed decisions confidently.

Oak Lawn had a convenient location, right on 95th. The dealership looked clean inside. The waiting…read morearea looked clean and well-organized. It looked like they had a lot of people working there. The staff appeared particularly attentive. I worked with a guy who called himself Frank Nash. He seemed to have a pleasant demeanor.

Our experience was amazing. Our service advisor Nick was excellent! He was very prompt and kept us…read moreupdated on everything. Our 2020 Ford Explorer needed maintenance and he got the job done.

The worst experience I had dealing with this dealership the General Manager was unprofessional,…read more They took advantage of my friend from the sales person , the business manager and the general manager . they filled his application and falsified the information in order to put him in a car he cannot afford , they told him he is paying one price but have him sign papers with completely different prices . They never gave him a hard copy of the documents he signed which is against the law. So he decided to back out of the deal . they started accusing him of taken the car which he never did , he requested his $2000.00 back, and so far they are refusing to give him the money . The next step is to contact an attorney if he does not get his money back , the BBB and the office of the attorney general of Illinois to report the fraud they are committing by not even providing a hard copy of what he signed and falsifying the loan application. So what ever you do stay away from This dealership!

I had an outstanding experience with Quinton at Mike Haggerty in Oak Lawn! From the moment I walked…read morein, he went above and beyond to make sure I found the right vehicle. His professionalism, go-getter mentality, patience, and dedication really stood out. He wasn't focused on just making a sale--he genuinely wanted to make sure I drove away in the car that was meant for me. If you're looking for a new or used vehicle, I highly recommend asking for Quinton. Even if a vehicle isn't in your price range, he'll work hard to explore every option and help you find something that fits your budget without making you feel pressured. Great customer service is hard to come by these days, and Quinton definitely delivers. Thank you for making the car-buying experience such a positive one!

I have been a long‑time customer of Mike Haggerty Buick GMC, and this is the first time I have ever…read morefelt the need to post a complaint. Unfortunately, after multiple incidents and inconsistent information from the service department, I no longer trust this dealership with my vehicle. On 03/03/2026, I came in for an oil change and a tire sensor error. When I got back into my car, the tire sensor light was still on -- I hadn't even left the lot. I walked back inside and informed the service advisor, Pedro Zavala, who seemed rushed and frustrated. He had previously told me the issue was fixed when I asked before paying. He then took my keys, drove my vehicle around the dealership several times, and brought it back into the bay. After about 10 minutes he returned and told me the TPA was bad and that he had temporarily gotten the sensor to work by spraying "something" to hold it in place. I had already waited over two hours, so I scheduled a follow‑up appointment. At my 03/18/2026 appointment, the paperwork stated that Fix‑A‑Flat was found on the sensor and that the TPA was replaced for $278.36 -- consistent with what Pedro told me. On 06/25/2026, the tire sensor issue happened again. Despite having a 7:00 AM appointment, I waited two hours before being told that Fix‑A‑Flat was supposedly used again -- which is completely untrue. I have never used Fix‑A‑Flat. I was then told I needed another TPA replacement, this time quoted at $390. When I asked why the same repair suddenly cost more, the Service Director, John Coan, responded with: "Why are groceries higher? Why is gas higher? Parts cost more and labor costs more." This was dismissive, unprofessional, and did not address why I was being charged again for the same unresolved issue. Both John and Pedro later claimed they would "never spray anything themselves" and that no such action was documented -- even though Pedro clearly told me on 03/03/2026 that he used a spray to temporarily fix the sensor. The conflicting statements and lack of documentation are extremely concerning, especially since I only service my vehicle here. A reduced price of $260 was eventually offered, but no real explanation was provided for the repeated failure, the inconsistent Fix‑A‑Flat notes, or the pricing differences. I have recommended family members to this dealership over the years, and they have experienced similar issues. This is my second incident, and after the repeated problems, contradictory information, and the way I was spoken to, I feel insulted and will no longer be returning. Bottom line customers deserve honesty, consistency, and professionalism -- none of which I received here.

Excellent Customer Service! !!…read more "I had the absolute pleasure of working with Nas Zaidan, and I can confidently say he's the best Finance Manager I've encountered at Webb Chevy. Nas professionalism, product knowledge, and dedication to customer satisfaction truly is amazing. Nas impressed me most on his ability to clearly explain financing options and find solutions that worked perfectly for my situation. Nas made what can often be a stressful process feel smooth, transparent, and even enjoyable. Nas Zaidan went above and beyond--not just closing the deal, but building trust. I highly recommend Nas to anyone looking for a knowledgeable, honest, and dependable finance professional. I would gladly work with him again in the future." Thank you again for all your help!!

I usually don't write reviews, but today's experience with Webb Chevy really struck a nerve, and I…read morefeel it needs to be addressed. I made an appointment to have routine service performed on my EV. While I was there, I also asked them to check a clicking noise that occurs when I turn my vehicle to the left. This is actually the second time I have brought my vehicle in specifically because of this noise. I work during the week, so Saturdays are the only time that I am available to bring my vehicle in for service. The first time I brought my vehicle in on a Saturday, I was told that they did not hear any noise and that everything was fine with my car. However, the clicking noise continued, so I brought it back again--once again on a Saturday. This time, I was told that they do not have an EV technician available on weekends. That immediately raised a question for me: If there is no EV technician working on Saturdays, then who inspected my vehicle the first Saturday I brought it in and told me that everything was fine? That is extremely concerning to me. I feel like I was given inaccurate information the first time, and now I have wasted my time coming in for a second appointment only to find out that the service I needed could not actually be performed. What is even more frustrating is that when purchasing an EV, I was never clearly informed that EV service is essentially limited to Monday through Friday. Not everyone has the flexibility to take off work during the week. If EV customers can purchase these vehicles seven days a week, there should be reasonable options for getting them serviced as well--or at the very least, customers should be clearly informed of the service limitations. I am very disappointed with this experience. I expect better communication and transparency from a dealership, especially when it comes to servicing a vehicle that I purchased from them. I should not have to make multiple trips and take time out of my schedule only to find out that the appropriate technician isn't available. Webb Chevy needs to do a better job communicating its EV service availability to customers.

I can't thank Anai enough for helping us buy my sister her first new car. She was professional,…read morehonest, and completely zero-pressure from start to finish. We walked in not sure what car we really wanted. We saw 2 used cars and ended up with new 2026 Honda Passport Trailsport. She answered all my questions and helped us get a great deal without any hidden fees or last-minute upsells. Highly recommend asking for Anai if you visit!

We've had our car there since 7/2 because what they fixed last year wasn't done correctly and now…read morewhatever they've done has caused our auto stop to not work as well as our car being able to start without a key. Obviously they reset something and made matters worse. They're trying to charge us for a diagnostic for vehicle but we're not paying due to them causing the problem so they should pay. We continue to be lied to regarding vehicle, the communication is pathetic. DO NOT DO BUSINESS WITH THIS DEALERSHIP!

Drove 40 minutes to Webb from the city on a Saturday morning to look at a 2010 Lexus HS250h with…read more71K miles I saw on cars.com that I had been looking at for about two weeks but that the dealer had just dropped the price on to move the day prior. Was in and out with the vehicle in about an hour after a test drive, a request that they let me take the vehicle to a nearby mechanic I found on Yelp (John's Automotive FTW!) to make sure it had a relatively clean bill of health and no surprises. The guys also threw in a full tank of gas and a car wash before I left. Was treated really well. Thanks Webb staff.

My husband and I got our suv from Webb Auto Outlet and everything went so smoothly. The staff at…read morethis dealership was fantastic and had great attitudes. We work with Sam and he went up and beyond for us. We honestly feel like we made friends. Very knowledgeable hard-working people here. I highly recommend.

Wow! I just purchased a car from Kelly Nissan, and would describe the experience as outstanding on…read moremany levels. My salesperson was courteous, knowledgeable, and efficient. The finance staff person was helpful and organized. Thanks for a good day - and for a delightful contrast in terms of the staff at other dealerships.

Horrible and deceptive practices! I spoke with salesmen Jorge over the phone. Gave him all of my…read moreinformation, including did the credit application over the internet. I explained that I did not want to come in and waste both time and money if the deal was not what I was looking for. I explained exactly what deal I was looking for and that I would be paying for a uber so I would not come unless it was for sure. He took all my information ran a check and said yes the deal was possible. Only for me to come in and the quote me a completely different note $400 over what I was looking for. He smiled and laughed and said that banks were closing. Which he already knew before pressuring to come in. So I wasted about $70 there and back on transportation. Horrible

Ray in sales was great and very attentive and helpful! I recommend him to anyone looking for a Mazdaread more

Buyers beware of purchasing a Certified Pre-Owned (CPO) vehicle from Napleton Oak Lawn Mazda. They…read morefalsified or neglected safety measurements on my CPO inspection checklist and are now refusing to take financial responsibility for selling an unsafe vehicle. I purchased a 2023 Mazda CX-30 CPO from Napleton Oak Lawn Mazda at approximately 46,000 miles. Their official CPO inspection sheet signed off on the front brake pads as having 6 mm of thickness remaining. Here are the undeniable facts: 1. Brake pads do not regenerate. Prior service records documented the front brake pads at 5 mm. 2. Napleton Oak Lawn Mazda certified the car 6 months later, claiming the pads were suddenly at 6 mm--an impossibility that proves the CPO inspection was either guessed or deliberately falsified to avoid replacing the brakes prior to sale. 3. Just 5,000 miles after purchase, the front pads were measured at 2 mm--the absolute minimum unsafe limit requiring immediate replacement. When I brought this paper trail to both the Service Manager and the General Manager, they completely refused to cover or reimburse the cost of replacing the front brakes that should have been addressed under proper CPO standards before the car was sold. Selling a vehicle under the Mazda CPO banner requires strict adherence to inspection standards. Pencil-whipping a safety inspection on a 46,000-mile car and forcing the customer to pay for your oversight 5,000 miles later is completely dishonest. Save yourself the headache and buy your CPO Mazda from a dealership that values transparency and safety over cutting corners.