For best prices see Howard. Got me the lowest interest I could find and amazing deal. Nice service…read morecenter.

This whole business setup is unethical and misleading. Was told a price and verified the next…read moremorning before we left that the price was correct. Drove 2.5 hours there to find out the price was thousands more. Carla and Nicole from online sales have no integrity and will say whatever they have to so they get you into the showroom.

Because of my past experiences at another Toyota Dealership, I was not expecting to be so very…read morepleased/happy with the wonderful service I received today. Keith Stadler, my service advisor was friendly and very professional as well as the rest of the staff. I really appreciated how Keith let me know from the beginning what my initial cost would be to service/dignose the issue with my car trunk with his "is this okay with you" question. He also keep me informed what the mechanic (Martin or Mark?) had discovered and what he was doing to repair the issue. I spoke to Martin to thank him for going the extra mile to fix my trunk. Lastly, the part of my experience is that I wasn't at the dealership entire day waiting for the repair. I was out in about hour and half the most. And, the mechanic event met me at my car to say that I might need a new battery in my key fob. I will be going back.

I hate myself for pre paying for my service here. Came to pick up my car and these fools didn't…read moreeven put air in my tires.

I just want to let you that Bill in service was absolutely wonderful...Thank you very much you…read moredon't know how much I appreciate you....

The worst experience I had dealing with this dealership the General Manager was unprofessional,…read more They took advantage of my friend from the sales person , the business manager and the general manager . they filled his application and falsified the information in order to put him in a car he cannot afford , they told him he is paying one price but have him sign papers with completely different prices . They never gave him a hard copy of the documents he signed which is against the law. So he decided to back out of the deal . they started accusing him of taken the car which he never did , he requested his $2000.00 back, and so far they are refusing to give him the money . The next step is to contact an attorney if he does not get his money back , the BBB and the office of the attorney general of Illinois to report the fraud they are committing by not even providing a hard copy of what he signed and falsifying the loan application. So what ever you do stay away from This dealership!

I scheduled my 7,500-mile service appointment two weeks in advance, expecting basic professionalism…read moreand customer service. Instead, I was met with rude, dismissive staff who acted like I was wasting their time. After checking in, I was bluntly told they couldn't service my electric vehicle at this location for two months as they only had three EV Techs -- something that was never mentioned when I made the appointment. No apology. No attempt to help. No solutions offered. To make matters worse, they asked if I bought the vehicle from them -- which is completely irrelevant. Service is service. Whether I purchased there or not shouldn't determine whether I'm treated with basic respect. I also spoke with the Service Manager (John Coan) had a horrible attitude and couldn't have cared less. The overall attitude was essentially, "We don't care -- take it somewhere else." That's exactly how it felt. No accountability for wasting my time, no effort to assist, and zero concern for the customer experience. If you own an EV, don't bother coming here. And if you value professionalism, communication, or customer service, I'd strongly recommend looking elsewhere. This was hands down one of the worst service department experiences I've had.

They wanted to sell me a 15k car for 48k ... use common sense people . I wouldn't call them…read morescammers but I wouldn't call them salesmen neither . Good luck

Excellent Customer Service! !!…read more "I had the absolute pleasure of working with Nas Zaidan, and I can confidently say he's the best Finance Manager I've encountered at Webb Chevy. Nas professionalism, product knowledge, and dedication to customer satisfaction truly is amazing. Nas impressed me most on his ability to clearly explain financing options and find solutions that worked perfectly for my situation. Nas made what can often be a stressful process feel smooth, transparent, and even enjoyable. Nas Zaidan went above and beyond--not just closing the deal, but building trust. I highly recommend Nas to anyone looking for a knowledgeable, honest, and dependable finance professional. I would gladly work with him again in the future." Thank you again for all your help!!

Webb Chevy Oak Lawn…read more I had one of the worst experiences I have ever had with a dealership at Webb Chevrolet. On Monday, April 27, 2026, I went into Webb Chevrolet in Oak Lawn, IL specifically to confirm whether my vehicle was still under warranty. The service advisor told me YES -- that my warranty would remain valid until October 2026 or 85,000 miles, whichever came first. I was also told my vehicle had approximately 84,800 miles, so I should bring it in immediately before the warranty expired. Based on THEIR information, I made an appointment for the very next day. After dropping my vehicle off, I waited to hear what repairs were needed and whether the warranty would cover them. The service advisor later called and listed multiple issues found during diagnostics. I told her that as long as the warranty covered the repairs, they could proceed. I also requested a loaner vehicle and was told one could only be provided once work officially began. About 30 minutes later, I received another call completely changing the story. Suddenly, after "further research," they claimed my warranty had actually expired long ago because it was supposedly only valid for 24,000 miles or two years from the mileage when I purchased the car. In other words, the information I was originally given was completely inaccurate and caused me to bring my car in under false pretenses. Since the repairs would not be covered, I declined the work because I could not afford it. That is when the situation became outrageous. I was then informed that while THEY were performing diagnostic testing, they blew off my water outlet, making my vehicle unsafe to drive. Despite the fact that I drove the car into the dealership without this issue, I was told I would be financially responsible for repairing the damage because, according to them, "it would have blown regardless." That logic is absurd. My vehicle was damaged while in their care, yet they refused to take accountability. Because my back was against the wall financially, I even attempted to trade the vehicle in just to get out of the situation, but I was unable to because of the negative equity on the car. I also attempted to use their Sunbit financing option to cover the repair costs and was denied, which resulted in two hard inquiries on my credit report. Instead of helping resolve a problem they created, I was left feeling trapped, financially cornered, and bullied during the entire process. When I spoke with sales manager Jim Jordan, he doubled down and insisted I would have to pay. After about ten minutes of a tense discussion, instead of trying to resolve the issue professionally, he threatened to call the police on me. I have never been treated with such disrespect as a paying customer. The following day, I spoke with Service Director Sean Drane, and the only reason any money was taken off the repair bill was because I explained that I am a kidney patient living on a fixed income and undergoing dialysis three days a week. Mr. Drane mentioned that his son-in-law had recently received a kidney transplant, and it seemed that was the only reason any consideration or compassion was shown at all. Even then, I was still expected to pay for damage that occurred while my vehicle was in the dealership's possession. This entire experience was dishonest, unprofessional, and disgraceful from start to finish. I was given incorrect warranty information, had my vehicle damaged during diagnostics, denied accountability, financially cornered, negatively impacted credit-wise, and then threatened when I objected. I would strongly caution anyone considering bringing their vehicle to Webb Chevrolet in Oak Lawn, IL. Based on my experience, customer service, honesty, compassion, and accountability are clearly not priorities there.

I have been utilizing your dealership for quite a few years. All have been a very good experience…read more Most recently I had service - Yesterday, 2/3/26 and I cannot speak more highly of Meliton Criz's assistance and customer service, and professionalism. I do not know the name of your cashier, but I did thank her for the same qualities. Good job Ed Napleton Honda and THANK YOU! I am a senior and it's refreshing to receive such service. L R Jones

I had an amazing experience purchasing my car. Jilly was my…read moresalesman and he made sure I got exactly what I wanted. I'd recommend anyone to Jilly

Drove 40 minutes to Webb from the city on a Saturday morning to look at a 2010 Lexus HS250h with…read more71K miles I saw on cars.com that I had been looking at for about two weeks but that the dealer had just dropped the price on to move the day prior. Was in and out with the vehicle in about an hour after a test drive, a request that they let me take the vehicle to a nearby mechanic I found on Yelp (John's Automotive FTW!) to make sure it had a relatively clean bill of health and no surprises. The guys also threw in a full tank of gas and a car wash before I left. Was treated really well. Thanks Webb staff.

My husband and I got our suv from Webb Auto Outlet and everything went so smoothly. The staff at…read morethis dealership was fantastic and had great attitudes. We work with Sam and he went up and beyond for us. We honestly feel like we made friends. Very knowledgeable hard-working people here. I highly recommend.

I paid $215 fee for a mandatory repair estimate. I instead received a 3 minute video. I got no…read moredetail pricing on parts or labor costs. I reached out to the repair manager Raul Zaudio but received no response. I have not received a detailed estimate. $215 for a 3 minute video is ridiculous. I was a long time customer and never received such poor customer service. Kelly Nissan has definitely gone downhill. I'm still waiting for a response from them. DO NOT DEAL WITH THEM.

Not pleased with their service department- customer service is lacking. When you're spending your…read moremoney to get quality workmanship, you also expect friendly and caring front office staff to greet you and take time to answer your concerns.

I came in for an oil change and also asked about an issue with my driver's seat. Every time I get…read moreinto the car, the seat automatically moves all the way back, which makes it impossible for the passenger behind me to get in. I brought this up during my visit, and I was told I would need to make an entirely separate appointment just to look at the seat, which I think is pretty ridiculous considering I was already there. What's more frustrating is that I actually booked an appointment months ago specifically for this seat issue, and I was told at that time that it was fixed--clearly it wasn't. That said, the staff themselves were very nice and polite. I just wish the issue had been taken more seriously and actually resolved, especially after waiting so long.

Ray in sales was great and very attentive and helpful! I recommend him to anyone looking for a Mazdaread more

First , I was disappointed that it was no longer Haggerty owned. I had bought about 5 Passats . In…read moreAugust of 24, I was looking for a specific Taos ( panoramic sunroof, and silver) Bogdan was so helpful and found me my car and one I could afford. Yes I did have to put up a large down payment, but it really lowered my payments. Anyway , he was so sweet and it was a real pleasure buying a car from him !,,,,, I have had another great experience. JASON IN SERVICE !!!!!!!!!!! I broke my leg at work ,( I'm an RN) and I had a temporary handicap placard . I had throw it up on the dash, and it went into the Twilight Zone ! I couldn't get it out from where the windshield meets the dashboard and only saw the edge of it. Yes yes, for $10.00 and waiting 4 weeks (at which I would no longer need it). So I called several dealerships and they blew me off , THEN I WENT TO VW OF OAK LAWN AND HERO JASON, made a contraption with masking tape and got it out !!!!!!! In about 5 min . You might think , big fu--ing deal. But it was a big deal. I can't tell you how appreciative I was , for his effort and his ingenuity. KUDOS TO YOU JASON IN SERVICE !!!!!!!!!!!! THANK YOU ! ( yes I tipped him) !

I have had my truck for less than a year. I've been to the dealership a few times and as much as I…read morelove my truck, this will be my first and last VW purchase. My experience at the dealership has not been the best. Service will allow you pay for things covered by warranty if you let them. They give me a price without even checking the system. I ALWAYS have to advise what's covered. I've never had this experience with Nissan, Chevy and Mercedes. I'm so disappointed with the service I've received and it hasn't been a year. I'm dreading having this truck any longer. It may be best to trade it in now. Update: went to the dealership this morning and was told my tire was not repairable and had to be replaced. Only to get a second opinion and find out, the tire could be repaired. This dealership service dept are crooks! They just wanted me to replace my tire so they could repair and resale it. Also! My brand new tires are NOT new. The tire repair shop advised me there was a patch in the tire already. This is my first tire repair so where did the previous patch come from?