I have always worn Brooks Brothers shirts and sweaters for years. Today I checked on sweaters and…read moreshirt styles at this store. The employee behind the register greeted me even with customers waiting to be checked out. N9 sweaters caught me eye but I did pick up 2 different styles of buttoned shirts. The same employee did approach me and asked if I needed additional assistance. I gave him the shirts and asked to be rung up on these items which he took care of quickly. He checked for my phone number and found my information. He personally took my bag, walked around the counter, and personally gave it to me and thanked me for my business. Great customer service at this location.

I would like to say that Phil at the Concord Outlet store was a great help and very professional in…read morehelping me on a recent shopping experience. Brooks Brothers is one of the best places to shop for top quality men's clothing.-Roger H.

The good the bad and the ugly…read more We were greeted with her friendly smile. Told we were looking to purchase a tux, not rent purchase. They only had one style. Was turned over to another sales person. I believe it was the manager that we were working with that first that was fine. She was also lovely. Problems... Did not have my husband's shirt size on hand fine they can order it but then we are charged $16 to have it shipped to the store. Not happy but I really don't want to go to three stores. Was told said shirt would be steamed so we wouldn't have to worry about having it ironed. It was not. I wish they had a better selection of tuxedos and kept their promises of steaming a shirt that they made us pay shipping for. Let's face it... They get stuff shipped in all the time. It wasn't like a crazy size or anything. Perhaps they make more money off of rentals

Great customer service. Helped me find the right size shirt and tie for the suit I bought in the…read morestore. Was in and out around 30 mins.

I needed help with fitting my grandson with some sambas. Sean (or Shawn) was most kind and…read morehelpful. Instead of buying shoes that were much too big, he helped find better fitting shoes that were in a different place than where we were looking. He spent the time to make sure they fit well. It has been a long time since I've gotten that kind of service and I am very grateful.

Energetic, friendly and helpful staff make shopping here a pure pleasure. These are a few ways the…read morestaff maximized my time and shopping experience: 1. Peak, positive energy from the adidas team members! If your size isn't on the floor they eagerly check the stock to ascertain that you get the product you want in the size you need. 2. Placement is succinct and the staff really knows the products! I am not a shopper, so I was really glad that the friendly salesperson knew the different variations to the color match and the fits. With their assistance, I was able to mix separates and minimize surprises. 3. The technology is cutting edge. Completely contactless payment. Basically the check-out process is seamless. Once you put the items on the "check out" matt it digitally synchronizes with the cash register and creates an itemized receipt. With my order nothing was missed and all the sales associate had to do was ensure all the prices were accurate. Besides that there is a history of quality and performance behind this brand. I grew up as a kid from Queens NYC wearing adidas. Their clothes and sneakers are literally indestructible. As I am happily shopping the Adidas store who would fault me for humming that classic Run DMC song... "My adidas! Walkthrough project doors and roam all over Coliseum Floors." "I love to sport 'em, that's why I bought 'em. A sucker tried to steal 'em, so I caught 'em and I fought 'em. We make a mean team my Adidas and me. My Adidas."

I came here for an Amazon return. Each time you drop off a return they give you a 15% off coupon to…read morespend in the store. Great incentive to try and boost sales. I never really shop here, but a couple items caught my attention and I decided to purchase. There were only 2 check out attendants. The line was long. The gentleman attendant was taking a fairly long time with the person in his line. He told the only other attendant to go take a break. Why would you tell her that when the line was long and he was busy with a credit application or so it sounded like taking longer than a regular transaction. While the 2nd cashier asked if I minded waiting or she could ring me up. I thought the gesture was nice but when I said I've been waiting a while and would like to check out, she had a noticeable attitude change and told the other attendant, I'm going after this one. If she didn't want to ring me up she should have just went to break like he told her. Why project your negative energy on someone else when you're the one who asked to , "or ring me up" This was so ghetto and unprofessional. I'll continue to bring my returns. As far as shopping, the store is in disarray, clothing everywhere except where it should be. 500 items on 1 rack. Clothes thrown everywere and in the isles on racks. It appears they need to hire more associates to keep the store organized. Great location

Visited this store yesterday for the first time since moving in the area. My jaw dropped ate the…read moremess everywhere. Looked like a strong wind went through amd blew everything all over the place. It was messy in every department. The woman that checked me out ate a lemon for breakfast. I bought very little and do not plan to return. Will try the Kannapolis store and hope for better.

This place is truly THE GOAT! Customer service was outstanding, and we left with a phenomenal deal…read more The jeans are great fitting especially after you break them in. I plan to do a whole lot of Christmas shopping here in a couple of weeks. They have jeans for everybody!!! The shirts are also super comfy!

I personally have never been to this store before. I don't wear jeans and don't really plan to. My…read moresister was in town visiting me from Scottsdale, AZ. She is a major fan of jeans. She has never seen a Levi's outlet store before and was super excited to try it out. From the moment we walked in, we were greeted. That's always a great feeling. My sister found a ton of jeans to try on. Thankfully she narrowed it down to about 4. Trying on clothes in this store is a totally different experience. Such a positive one. I am irritated I don't remember the ladies name. She was super awesome. My sister came out and asked me if I could get her a different size... she was telling me what she liked and the issues... all while doing that, the lady who was in charge of the dressing room area was already on it! She called someone on the floor to find the size and style... and when I went to turn around, she was handing me the size! I couldn't believe the awesome service we experienced. She rocks. This whole store rocks. Check out was super easy and they also give a 15% discount for students in school! My sister got to use that and that was even better. She bought 2 pairs of jeans and loved the material and quality. When she comes back to town, she definitely wants to come back to this store. Thanks for an amazing experience!

My husband and I were visiting the area from Raleigh and stopped into the Lucky Brand store (first…read moretime ever) in Concord Mills shopping center. The store currently allows 9 people at a time, but is set up for maximum spaciousness. It was very bright and clean inside, and the employees all had masks on. The brand is more high end, so you should expect higher prices than your traditional department stores, but the clothes are made better. Currently, there are amazing sales!! We were assisted by Emily D. and she offered so much help. She gave so much insight on each piece we were considering and it was helpful to know, so we could avoid returning clothes since we are unable to try things on during the pandemic. However, she did offer us a free FedEx label for returns (just in case). She picked out jeans for me with the right size and style I prefer without me ever telling her my preferences! She went above and beyond and it was truly an enjoyable shopping experience, which is rarely said during this crazy time. The team that was working today truly influenced my husband and me to continue to shop with Lucky Brand. Those women truly deserve recognition and I hope they do receive it from the company. I work in retail myself and was amazed by my experience today!

Emily is amazing!! She is a great sales person. As a business owner myself -- having someone like…read moreher on their team is an asset! She suggested Jewelry pieces to me, convinced me to buy pieces I was unsure of! She was polite, she didn't break while still working folding clothes toward closing time. So she is a great multi tasker. I felt comfy with her, not like South Park mall where they watch you & have attitudes (except the one black lady who works there.) She was by herself as well, so to have that energy was rare!

I'm very disappointed with my experience at this store. Neil, a store employee suggested I purchase…read morethe items online because they were not available in store. I paid for expedited shipping an extra $25, but the store clerk ordered the wrong pant color (and did not order the suit jacket). Despite it being the store's mistake, the store manager (and online services) refused to refund the $25 or offer a store credit. This was an error made by their associate, yet I was the one penalized. Very poor customer service and lack of accountability.

Banana Republic Factory offers good, quality pieces. The prices are great!…read more This store is very organized. There's a decent size section of clearance items in the back. I don't remember seeing any associates on the floor but I didn't need assistance. I didn't find anything this day but I enjoyed browsing.

Very rare that I do not find what I. Looking for. Especially since this is a combo store so more…read morebag for your buck. always crowded but tend to get in and out in a reasonable aamount of time. Pricing is hit or miss on products and service has always been giving with a smile

This was my first trip to this combo store. I had been several times when they were across the…read morestreet in the mall. I came in for the Home Goods portion. What I found is a bunch of unique finds, but you literally have to [find] it. If you're not in the mood to hunt for what you want, don't bother. The Home Good portion of this store is in complete disarray. Ultimately, I found what I came for and got it at a great price, put a few more items in the cart. I found unique gift items and coffee table books galore! I really enjoy coffee table books. I was looking for a good old fashioned Bundt pan, the second store that I'd been to. Happily they had it. The lines moved quickly enough. The staff was polite enough. I liked shopping here.

Honestly, I have been to two Windsor stores this week and this location blew the other out of the…read morewater. I was looking for a dress for an upcoming reunion. The associates were friendly and greeted me as well as assisted me with locating dresses that I would like and wear. This store had the best customer service that I have experienced in retail in a while! The store is clean and well organized as well.

Windsor has a terrible return policy. I was trying to return item my I bought for my daughter for…read moreHalloween, one week after date of purchase. A faux leather skirt and a long sleeve cami bodysuit both items were never worn and had tags attached. First of all, You must have your receipt. I went in to return and believed I had the receipt emailed. It was not sent to my email. The girl said I couldn't return without a receipt. I went home, found my receipt and returned the next day. Now, they said I could not return the bodysuit/cami but accepted the skirt for return. They said it was against store policy to return bodysuits. I find this interesting because you can try them on in the store with no problem but you can't return it even though it has the tags attached and was not worn.