The responded quick and was able to determine the problem and was able to repair in a timely manner…read moreand the service person Sam was efficient and courteous

Very disappointed. I've been a loyal customer of this…read morecompany for over 20 years and never had an issue until now. Our water heater went out, and on April 15, 2026, Bently installed the replacement. During the installation, my husband and a friend witnessed the stairs being damaged as the dolly was taken down. They immediately told Bently, who said he would inform his boss and follow up. We never heard back. My husband called several times with no return call. I called on 4/27 and spoke with Patrick, who added me to Shawn Ogborn's call list. No response. I called again on 5/27 -- added to the call list again. Called on July 1 -- same thing. I finally received a call at 7:07 PM on 7/1, but missed it. I called back the next morning and was placed on the call list yet again. Shawn finally called on 7/8 and asked for pictures of the damage. I sent multiple photos and a video. Shawn later claimed the damage was "normal wear and tear," insisted Bently used a tarp, and stated my husband never mentioned the issue -- which is simply not true. We had the stairs replaced with real wood last June, and they were in perfect condition. Another witness also saw the damage occur and heard the conversation with Bently. It's clear they have no intention of repairing the stairs. Something this minor could easily be handled through insurance, yet my 20 years of loyalty meant nothing. I support local, family‑owned businesses, but this company has shown they value money over long‑term customers. I was dismissed, disrespected, and essentially accused of lying before being hung up on. Truly disappointing.

Boyers answers the phone EVERY time I call, that is very rare, most of the time I get VM and no…read morecall back from other plumbers. Service is usually same day or next day and they have resolved my issues quickly and affordable every time. They are my go to seeer and drain service provider in the Peoria area.

Quality of work, customer service…read more Value

I wish I could give this company 10/10. I'm not from the area and read a lot of reviews, if you…read morewant a reliable, honest company-this is your stop. George (plumber) came by was honest, up front, and kept things real with me. Our hot water heater needed a new gas control, which had to be ordered from the company, George made time for us so we didn't have to go days without hot water when it came in. Michelle was also great with scheduling and communication. I will use this company again for all our plumbing needs. Thank you so much!! As a customer, I feel very appreciated and valued.

I feel like I was ripped off! I had someone come take a look to see if I had any gas leaks in my…read morebasement as I have periodic gas smells. Of course no smell while they are there. They waived the gas detector around for 5 minutes and nothing. So while I had them, I asked for a quote for a tankless water heater to kill two birds and never got that. The BILL was $331!!!!!! I could have bought several gas detectors for that price. Not only that, I gave them the benefit of the doubt and called them several times (once on 12/24/25 and then again on 2/12/26) to verify they coded the bill right and they refused to return my call and just started jacking on service charges to the bills. I will never use this company again. Beware.

TCI is now my "go to" for all things irrigation!…read more I had some egress windows installed and in the process, that company damaged the main valve for my sprinkler system. The crappy thing is, I had to find this out on my own. The guys shut off the valve. Then never turned it back on. So when I went to turn it on, it flooded the valve box. Called that company and they advised it could've cracked due to another cause (but that's another review for later) getting no help from the egress contractor, I called TCI, they were busy, but said they could get out in two days, they were courteous, accommodating, did quality work, for a reasonable price. They were on time, diagnosed the issue straight away and completed the job quickly (2 hours) I got the bill about a month later. Very reasonable!! Would highly recommend!

Reading and Sons put in a new toilet and capped a gas line for us recently. They were professional,…read morekind (worked with my elderly mom), knowledgeable, and efficient. Work done was excellent and the rates were reasonable. A great company--highly recommend.

Excellent and fast service. Very knowledgeable. I would use them for all of my plumbing needs.read more

I am so disappointed in their service previously used them in the past and never had an issue…read morehowever, come to find out when they came out to do the furnace maintenance. They did not change my humidifier pad, which is part of the maintenance fast-forward a year later, I called them up And asked him why they did not replace it. He really couldn't give me an answer. I had them order one for me months later they told me it was no longer available now my question is if I called them for a service call and that humidifier pad needs to be replaced, they're gonna have to find another option. He could've just made things right but didn't Waylon would not return my call instead the receptionist would call me and state that Waylon returned my call when in fact he didn't! -Maria in Peoria

They installed a off brand unit that didn't last 5yrs for a premium price, called them to diagnose…read morea problem, they were here 20mins for $300 and now a month later I have the sane issue ..do not use these clowns

Heather Eash has done some great work for us over the last several months, fixing bathtub and sink…read moredrainage leaks (pipe/pvc), two leaking toilets (including a wall-mounted unit misdiagnosed by another plumber), and completely replacing a faulty water heater (on New Year's Day!). Each time she has been prompt, professional and proficient. She communicates well, is courteous and efficient, and keeps everything tidy. I do quite a bit of home improvement work and have fairly high standards, and it has been difficult to find a plumbing service in the Peoria area that we trust. Now our "guy" for plumbing is Heather Eash and we wouldn't think of calling anyone else!

Didn't even show up and didn't bother to answer the phone when I tried to call and find out what…read morethe issue was. If you don't want to do the work don't agree to it.

Great company to work with. It is hard to find a reputable company for a reasonable price. This…read morecompany is that treasure.

My water heater went out and a coworker recommended this plumbing company. I cannot say enough…read moregood things about them!! They were courteous, prompt, efficient and had a reasonable price. They arrived at my house on time and only took a couple of hours to replace the water heater and then even had a look at my neighbor's water softener and were able to see immediately what the problem was. They made an unpleasant situation much more tolerable and I sincerely thank them for that!!