TLDR: I've had multiple good experiences with warranty repairs here, despite me being hard to…read moreimpress, and preferring to do my own work. I would recommend them to anyone who needs their Subaru serviced.
I bought a new 2022 Outback Wilderness at a different dealership a couple hours away. Since then, I've had many issues with the vehicle, mostly relating to poor assembly quality. I had most of these issues fixed at other dealerships, and each time it took multiple days and trips to the service department. Sometimes they "could not duplicate", other times they did sub-par work and required subsequent trips to fix their mistakes. I got tired of dealing with this process every couple of months when something new went wrong.
Enter Huebner Subaru. My mom had an issue with the same dealership I was using while having her 2020 outback serviced. She complained to SOA, who gave her a credit and recommended she try Huebner Subaru next time she needed service. She was satisfied with her experience, and recommended I also try them next time I have an issue. Well, about a year ago my Outback developed an exhaust rattle at idle (which I figured was a heat shield). I let it go a few months because I didn't feel like taking the time to make many trips to the dealership, only for them to not be able to duplicate. I finally got annoyed enough with the rattle to try to get it repaired under warranty. I took it to Huebner for the first time. Within about an hour, the service advisor came back in and told me they determined it was actually the muffler, which was defective. Unfortunately that isn't a part that they stock, so they had to order one. Once that arrived, I went back in and they had it installed in about an hour. I was pleasantly surprised they were able to diagnose and fix the issue as quickly as they did.
Fast forward another 6 or so months, and I notice what sounds like a wheel bearing going bad, along with about a 2-4MPG reduction in fuel economy. I made another appointment, took it in, and explained to the service advisor which corner I thought was going out. He got back to me about 45 minutes later saying they were able to determine it was actually the opposite side of the rear from where I suspected, and that they were going to go ahead and replace it under warranty that visit. Another 40 minutes and I'm on my way. An hour and 25 minutes to diagnose and replace a wheel bearing is a lot better than I would've expected from my previous dealership!
Additionally, they haven't tried to sell unnecessary services to either my mom or I at any point. This is the first time I've felt obligated to write a positive review for a car dealership (especially their service department), but I feel they deserve it!
