Vacations are meant to be stress relievers, this is NOT the case with the THOR CHATEAU 31EV RV that…read morewe rented from SUNCOAST RV TAMPA to take our family to a reunion from FLA to West Virginia with a visit to see my ailing brother. SUNCOAST RV TAMPA knew we were traveling with an infant and my 80+ year old Mom. We felt SUNCOAST RV TAMPA's response downplayed and diminished the sheer misery we endured DAILY in the RV we rented from them. DAY ONE: ABSOLUTE nightmare when we stopped after our first 4 hours of driving at 2 am to rest in Kingsland, GA six of us stuck in the 100+ degree trailer that had no AC because THE GENERATOR DID NOT WORK and it was 2 am! No one rested the first night. We called SUNCOAST RV first thing that morning and let them know we were in Kingsland, Georgia dead tired and miserable in the super hot vehicle and wanted to go to a hotel to rest. We were headed to Piedmont, SC first, SUNCOAST RV instructed us to travel to Greensville, SC ignoring my suggestion for a hotel to rest, they made us a reservation at a KOA in Greensville, SC where we had to stay for the next three nights while the generator was fixed. Traveling to the Greensville KOA took SEVEN HOURS of our family driving in blazing heat in the back of the RV because we had no generator. We had to cancel our reservations made months prior at the glorious Sesquicentennial State Park so that our generator could be fixed in Greenville, South Carolina where we were stuck from Tuesday - Friday. We were nice about it. SUNCOAST RV paid a whopping $197.86 for our three night stay there. YES, you read that right. Set them back less than $200 for the six of us to be stuck here for days... DAY TWO and The Rest of the Trip: The refrigerator door whips open ALL the Refrigerator contents flies out onto the floor, including the drawers as we exit from the interstate. This continues to happen REPEATEDLY throughout the entire 1500+ mile journey. Every time we go around a curve, someone has to jump up and hold the refrigerator door shut WHILE DRIVING ON THE ROAD, completely UNSAFE! This made for a very uneasy trip. We purchased a bungee cord to attempt to keep the refrigerator closed. (We told SUNCOAST RV right away). Then, WATER BEGINS POURING INSIDE the entire length of the RV EVERY TIME when drive. This was THE WORST! We got the maintenance man from the Greensville KOA we are staying at to take a look at this craziness and he said he had NEVER seen anything like it and looked quite perplexed. We called SUNCOAST RV TAMPA right away. They told us this is a manufacturer drain line problem. We are forced to use our clean towels to mop up the mess day in and day out, then wash and reuse our towels over and over again. The next thing - Water POURING on the OUTSIDE of our RV anytime we use the water inside the RV and we are alerted to this fact at every campsite by neighbors and the KOA management. Drain problems all around INSIDE and OUTSIDE of the RV. The temperature remains between 80º and 95° in back bedroom ALL DAY LONG - while the AC running. It gets cool enough to enjoy after 10pm only. It was miserable the entire trip, this could not be fixed. A baby monitor in that room told us the temp. so we knew EXACTLY what the temperature was. SUNCOAST RV told us via phone and text that there is an additional thermostat back there, which there wasn't and they verified this when we returned the vehicle and they noted how unusual it is for this size RV to NOT HAVE A SECOND AC UNIT! The electrician they hired in Greensville who came out twice to fix our generator made us a priority, the following day he texted us twice asking if we had heard from SUNCOAST RV because they were not responding to his invoice. Talk about awkward and uncomfortable! SUNCOAST RV told us after he is a scammer, along with everything else, it BECAME our problem! Every step of this trip we braced ourselves for the next issue. We expected to rent a FABULOUS RV from a reputable company, we certainly did the research, but instead it was a point of stress every single day and we had to then deal with SUNCOAST RV on these points of contention AFTER the trip! We felt they blamed us for their inferior RV rental. We felt they should compensate us for the incredible misery these RV problems presented us DAILY. We were charged $3422 and then received a whopping $329 refund and a $71 MILEAGE CREDIT for our trouble. We declined an additional $299 towards a future rental with them for obvious reasons.

I rent from Suncoast all the time all ways clean units all run fine and the people are friendly I…read morecan highly recommend them