What a disaster! I asked to be put in a monthly deduction from checking account. gave all my info…read moreto the rep. Well, several weeks pass and I try to access my system through the app. Access denied! I call cpi and was told closed due to non payment. huh? I took care of autopay weeks ago. charging me late fees and threatening me with collections. Not to mention the issues I had with them from the get go.I spent hours of wasted time on the phone with unprofessional reps who couldn't tie their own shoes. They are a shrewd team of crooks. please don't entertain the thought of dealing with thieves. unscrupulous business practices. worse I've ever seen

I find it despicable that CPI Security Systems, based out of Columbia, SC would employ sales reps…read moresuch as Jason Gaines and Eric Smith who would LIE and DECEIVE uniformed service members into contracts. Specifically, Eric Smith informed myself and others that CPI Security was running promotions to NOT mandate contract timelines (such as signing up for 39 mos, 48 mos, 60 mos... etc..) only for the company to inform the member "Well that is untrue but it's too late, you're under contract." Additionally, both sales reps informed me that "Uniformed Members who get put on official assignment out of the area can cancel their contract at no cost." That was also A LIE! And to follow it up, when I call to cancel service that I've had at TWO.. not one, but TWO residences, I'm given a different "buyout" amount, if you will, by 4..... FOUR different customer service representatives who all had different "contract requirements" they claim I was under. What in the hell kind of company would LIE TO THE FACES of service members, and then hold steady on those lies and then be so inept at running the day to day operations that their own billing and customer service agents are not anywhere on the same page when it comes to rectifying any situations? If this company cannot even get simple billing and information right, why on earth would anyone hire them to protect their homes via their security services? This company acts as if it your best friend until you don't agree or simply wish to move on in your life at which point they will throw you under the bus and cover up any lies or misinformation that was passed to you. CPI Columbia, SC should be ashamed at how their branch is being run and again, to the sales reps Jason Gaines and Eric Smith, shame on you for pushing lies and taking advantage of service members who YOU KNOW AND WERE TOLD cannot be locked into any contractual agreements as our families are uprooted and moved throughout the country on a consistent basis. And to whoever oversees the entire billing and customer service departments, your employees do not communicate, do not understand and remedial training should be conducted immediately due to their constant display of miscommunication and unacceptable service levels.

Prompt response! Professional and efficient and friendly service. Fair and affordable pricing and…read morecleaned up well the work space, discarding properly the trash. We were Very satisfied!!

From the owner: Anything residential. Small commercial jobs, service calls, breaker box- service upgrades, power…read morepoles, back up generators, car chargers, battery back up integration (whole house or just areas of concern), security cameras, alarm systems (with or with out monthly service fees. Never any contracts). Wet location -docks, boat lifts,etc . Interior/exterior lighting design or upgrades. Low voltage, landscape lighting, property/parameter sensors (motion, heat image sensors), smart home integration ( voice activate anything, set unlimited schedules for almost anything,) Google home, Alexa, Home assistant or create your own local assistant

Joe and his team recently gave our security system an overhaul. They were on time, professional…read moreand courteous. Installation was not the easiest as we are in a rural area and we wanted cameras in areas that were a challenge for the installation. but Joe did it and did it right. We are very happy that Joe was referred to us.

They installed upgraded WiFi, 8 camera system with DVR with push notifications much more…read more I couldn't be happier with the service, professionalism and the price that we paid. Highly recommend.

I reached out to Family First Security after spending some time and considerable expense with…read moreanother company who's motto of being "NetPro's" was anything but! When I contacted Family First Security and explained my dilemma, a kind lady from the office (Pam) arranged for Jamie to come out and assess the situation and provide me a quote for the scope of the work I needed, and once we agreed on the price quote, the equipment was ordered, and Family First was even willing to perform a weekend install for me. I can't say enough about how patient, understanding and downright professional everyone I've dealt with a Family First Security has been, everything from arranging the on site consultation, to following up with me on all aspects of the job at hand, from ordering equipment up to & including the installation work, I never felt like I was a burden or just another customer to this company. Rarely have I encountered folks who's listening and responding skills fully addressing my queries and concerns in their replies have I encountered, but Jamie & Pam & their team were downright AMAZING! and I'm most appreciative to the lengths they went to in order to address my needs. Folks, take it from someone who was burned and treated like trash by another company who claimed to be "Net Professionals" but were far from it, if you're seeking a company that truly wants to earn your business, & listens to & responds to your needs, you aught to at least reach out to Family First Security, and give these folks a shot at working with you and providing you with the piece of mind knowing you & your families security is in good hands, and your system installed by professionals who want you to be as happy with their work as they are providing you with a quality installation, with quality equipment that they will not only teach you how to use, but stand behind if anything should unexpectedly go wrong. I would very much recommend Family First Security to anyone seeking the services they provide. ~JT

Family First Security has always been there when I have needed them. Full support and first-rate…read moreproducts.

We have been customers of Palmetto Alarm's for over 12 years and can not begin to say enough great…read morethings about them. We have moved twice and both times they have been excellent about getting our new home set up. I love being able to control and monitor my home with the easy to use app. Their customer service is top notch, anytime I have had a question or concern they are easy to reach and quickly help. In the instances when the alarm has been triggered, response is unbelievably fast. We have recommended them to all our family and friends, most are now customers too and have never had a complaint!

STAY AWAY!!!! I had my account on auto pay and could not make a payment. Palmetto Alarm had the…read morenerve to file a case with the state fraudulent check department when I could not make the payment. I was ONE month behind!!! The lady at the fraudulent check department said she had no choice but to proceed with charges against me if I did not make the payments. Do yourself a favor and avoid these guys at all cost. There are plenty of other options out there.