I hate the dentist- I didn't even realize how much I hated the dentist until recently. I chipped a tooth and needed to be seen asap. J&D Dental was able to see me within about a week to do X-rays. While doing some X-rays they found some fillings that also needed to be taken care of. I made another appointment for my cleaning and another appointment for the dental work. They currently have a promo for new patients and I choose the teeth whitening. When it came time to do my dental work I had a complete panic attack with tears and everything. Staff were super sympathetic and understanding. We came up with a new plan to skip the fillings and just fix the chipped tooth as a way to for me to get familiar with them. They even offered a prescription to help with the anxiety. Upon my return I felt extra cared for and appreciated that they explained everything they did beforehand. This place really listens and cares about the people coming in. This is our family's go to dentist now. I would highly recommend J&D. read more

Like many I dislike going to the Dentist - this group make it as easy as it can be. They deal with my insurance - they accommodate my needs and they do it all with a smile. The treatment has always been well informed, they let you know if it NEEDS to be done or if I can just wait and see how things progress. Never any pressure. I like that. read more

I've been going to J&D Dental for over 20 years. Patricia and Amanda are excellent at client relations and keeping the front end running. The staff is wonderful, knowledgeable and do their jobs well. So let's talk about Dr. Herbert....her easy going yet no nonsense style relaxes even the most anxious patient...because she is patient! I am always impressed that not only is her practice spotlessly clean, but up to date and advanced on the latest technology. No old spitting sinks or uncomfortable chairs here! Instead you'll get good music, goggles and the latest in welcoming and thorough care. Dr. Herbert is super at explaining what she's going to do before she does it and continues that throughout the procedure. What I appreciate about Dr. Herbert is her authenticity which trickles through her entire staff. From cleanings to crowns it's the real non - threatening deal. Parking is validated and easy. Covid procedures are in effect inside the practice. Most insurance is accepted. If you want a great dental experience you can trust don't delay. Get your smile on today! read more

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I love my dentist! I bet you never heard that from anyone before. I go to J&D dental originally because it is right across the street from my office and they take Delta Dental. I have had nothing but a great experience with my dentist (Dr Herbert) and her partner. One unique thing is the staff is entirely female. And as my coworker stated you want a female dentist cause her hands are smaller than a man's. The waiting room is clean and welcoming as are the examine rooms. And they even play good tunes. I recommend them to my coworkers (many have gone and now like going to the dentist). read more

J&D has very friendly dentists and hygienists, which is great if you haven't been to the dentist in awhile. But while I know dental insurance is old hat for dental staff who see a lot of patients and a lot of insurance cards, the help I received from the front desk at J&D was actually not at all helpful and rude. I called ahead to Delta to see how much of my fillings would be covered, and the insurance said it would be partially covered. When I confirmed my appointment, I doubled checked with J&D staff that part of the filling would be covered and was told the filled would be covered by insurance and that they had contacted Delta. After my fillings I double checked to see if I needed to pay anything and was sent on my way without making a payment or being told a bill was coming. A month later the dental bill came for a few hundred dollars, which was the difference between what was covered and what was charged. The amount came as a surprise, since I was by then under the impression that the insurance would take care of the cost. When I called J&D to follow-up on the misunderstanding that I had or the miscommunication, the person I spoke with on the phone had little interest in speaking with me about it and talked to me like I was an idiot for not knowing how insurance works. Instead of helping me figure out where the issue was, the person on the phone frankly said that insurance just covers a portion of the service, they'd have no way to see how much was covered, and that's how it works. I felt great while getting a cleaning and the fillings I needed. But after that call and the miscommunication about how the process works, I'll be finding a new dental office. read more

Amazing staff!! The atmosphere has been great with each visit so far and everyone has been friendly and down to earth, from the front desk to the hygienists to the dentist. I got four fillings today and I was in and out within an hour and fifteen minutes, paperwork and wait time included, which was a pleasant surprise. The procedure was painless and the staff gave me a thorough explanation of each step along the way so I knew exactly what to expect. I will be coming here for a long time! read more

In general I am terrified of dentists or doctors. I had a terrible dentist when I was a kid and had braces also, I just dread it. I broke a tooth and made an apt. they took me in the next day. The hygienist and dentist were great. The entire time, the hygienist kept telling me exactly what was going on and what was going to happen. Everyone I have dealt with is both friendly and professional I would highly recommend them to anyone looking for a dentist. The place is very modern and doesn't smell like antiseptic. You can also listen to music with an ipod, which helped me a lot when he had to grind my tooth, it was totally painless. After the whole thing now I'm even considering going back to get my teeth whitened. If you're a big chicken like me go to J&D dental. read more

They did a crown and a filling for me. The crown broke so they redid it and it hasn't broken again. The filling broke and they replaced it and it broke again this morning. I know sometimes these things happen, but 3 times in less than 5 years? Also it's Friday and for some reason they're not open Friday, so I'm just SOL for now. read more

J&D also tried billing me for cavities that I didn't have. It was my first visit with them because they were convenient to my work. I was told I had 1 cavity that needed a filling. I was concerned because I didn't have a single 'watch spot' from my last cleaning at my regular dentist 6mo prior. Few days later I'm informed by Delta Insurance that they billed out/quoted for not 1 but 3 cavities!! Red flag, so I went back to my old dentist for a 2nd opinion and was told I have ZERO cavities!! It makes you wonder if they truly are competent at their profession, or if they are scamming patients and the insurance companies. Screw convenience, I'll make the commute back to my old dentist any day!! read more

I bought a groupon for a full dental cleaning, exam and x-rays for J & D Dental. The dentist found some cavities and estimated about $600 to take care of it. A few months later I visited another dentist to get my teeth cleaned and asked for x-rays to take a look at the cavities that I'm supposed to have. There was nothing! Such a rip-off! That's the only way for them to get their money back: make people pay for some fake cavities! DO NOT GO HERE! read more

Same problem as Scott and Marina but I didn't have a Groupon. I had gone to J&D because they are in my building at work. Biggest mistake I've ever made! After my normal visit they told me I had 8 cavitiies. I was shocked, because I've had 3 my whole life and I'm 30! I told this to several people in my office and they all said they had a similar situation. I asked the receptionist at J&D to print off my records with the "cavitiies" listed. I waited my 6 months for my next cleaning and went to another dentist. Guess what no cavities. Matter of fact the Dentist said I had great teeth and saw no issues. I had so many billing issues when I was at J&D. Either something wasn't covered or a different amount was covered then I had been told. I get so angry when I think about how much money I wasted to get teeth fixed that might not have ever had anything wrong with them! read more

I had the same experience as Marina G. only to a greater extent. I bought a groupon for a cleaning and x-rays and was told I have 8 cavities (I've had only one cavity in all my life) and they quoted me around 1400 to have them filled. In typical fashion I put off doing anything about it for a little over a year. After deciding I couldn't put it off any longer I made an appointment (with a different dentist). He couldn't find my "cavities"! I explained to him that I'm supposed to have 8 cavities and he told me there was one spot, on the chewing surface of a molar, that he could drill if he really wanted to but it was so minor that he would rather just keep an eye on it for now. I'm not a dentist so I can't really say definitively whether or not they were trying to rip me off but let me say this: It seems like their dental philosophy is to drill early and often. read more

This is my regular dentist, which I chose on a recommendation -- and because I do all my professional services downtown where I work if at all possible. Never had an insurance problem with these folks and have done regular check-ups, fillings, gum work, etc. All female staff (or so it appears) if that matters to you. They have been understanding on reschedules and missed appointments. Definitely sticking with these folks. read more

I was a patient here for a little over a year and had horrible experiences. When I started going here, I had just found out I was pregnant, so they couldn't do xrays right way. They did a cleaning and told me that everything looked great. After I had the baby, I came back. I was told here was no dentist in the office that day (what? IS THAT EVEN LEGAL?) and the hygienist would clean my teeth, take xrays, and show them to the dentists when they returned to the office. (I found out later that they were both at their continuing education class.) I get a phone call a week later and they tell me "the dentist reviewed your xrays and you have cavities that need to be filled; let's schedule an appointment." I did not want to go back...the dentist is diagnosing me without even bothering to see me? I told the front desk person who called that I was very unhappy about getting this phone call without even seeing a dentist and she was totally rude to me. But I thought it would be too much of a hassle to transfer my records mid-treatment, so I decided I would get the fillings and then go to a new dentist the next time I was due for a cleaning. I got there and they told me I had 8 cavities, would need 3 appointments to fill them all and to lay down. Excuse me? I didn't even know which teeth they were talking about, since I had no pain and no spots they were even watching from my appointment 6 months prior. I asked the assistant which teeth and to please show me on the xrays (like every other dentist I have ever had in my life has done!). This apparently put me on the naughty list and I had to wait for quite some time. The dentist finally came in and showed me. It was like pulling teeth (pun intended) to get her to point to where she was going to be filling. I consented and let them do some of the fillings. I really wish I would have listened to my gut and left without letting this dentist drill! She joked and laughed with her assistant all the way through the appointment - like to the point of me being concerned if she was even paying attention to my mouth. She didn't check the connections with floss when she was done and now two of the fillings absolutely shred the floss everytime I try to get it to pass through. I started having pain in the teeth she worked on (when I didn't have any pain before that) so I went to a different dentist for a second opinion. My new dentist is going to try to file the bad fillings that are catching the floss, but she said she might need to take them out because they are so poorly done. She also discovered the source of the pain - a cavity in one of the teeth J&D worked on. Turns out they drilled on one side of the tooth, filled it in poorly, and left a cavity on the other side of the tooth. So my new dentist is going to remove the filling, clear the cavity on the other side of the tooth, and refill the whole thing. Save your teeth and do not go here. *** Edit in 2017 - Dentist Jennifer priviate messaged me through this site by sending me a "compliment" with horrible nastiness about my review. Jennifer, I'm not so sure you went to dental school. The fact is a different dentist had to fix everything you did to me. That is my truth, and you threatening me cannot change that. read more

Like a lot of people in my office, I go to J&D since it is accessible by skyway and it takes Delta Dental. A couple of key points over the years: 1. Excellent staff. Great coverage between the two dentists (I've been to them both). I find them to be proactive and honest. There isn't a lot of "pushing" of whitening or veneers that I had from the dentist before them. I don't think they've ever recommended something that wasn't approved by my insurance (believe me...Delta is not going to pay for $600 worth of cavities unless I have cavities). 2. Everyone is polite in the office. I forget to pay co-pays etc and they very patiently call me up. Pay your co-pays on time! Do as I say not as I do :)...seriously... 3. When I'm worried about "my part", I have Delta do a pre-work estimate. The only problem with this, is...it's kind of like your car. You get an estimate...they go in there...and it's a bigger cavity then they thought or the tooth cracks (mine are prone to that)..and it may cost more. I've been going to dentists for 40 years and 95% of the time, it is what the estimate says. 4. I don't write reviews very often but I think J&D is the best team of dentists and their staff that I've been to. High tech (ie digital xrays which have better readings than conventional and less radiation) but high touch too. Great group..I highly recommend. read more

Let me start by saying... i have a love hate relationship with dentists in general. Seems like technology straight out of the dark ages... being poked and prodded with instruments that look like they came out of my grandfathers tool box. But you know, i do want to eat solid food as i get older- so i make that awful trek into the office on a regular basis. As far as Dentists go... JD has been my fave. Been going here for several years, as they are right across the street from my office. Staff is awesome with a capital A. I do prefer Dr. Herbert... but that is just personality... as she is always in a great mood and her team always makes it fun (as fun as going to a dentist can be). Not that i doubt my fellow yelpers, but some of the review seem unlikely based upon my experiences. Like another reviewer here... Amy Z... JD gets 5 stars from me. read more

I had a chipped tooth that broke in two places with 24 hours. I left a message last night. At 8:00 Patricia (who recognized my voice on the recording) called and scheduled me at 11:30. I came in, had an X-ray and was thrilled to find out it was an old filling that had broken off and there was no major damage to the tooth or the root. I was numbed (offered dark glasses and headsets) and it was fixed in a timely manner and OMG it looks better than ever. They also were very aware that my bottom teeth were shifting and how it was affecting my bite so they adjusted the new filling to fit with my current bite. I am so grateful to have all the women of J & D Dental in my life. My husband has been so impressed with my experiences with them that he is changing dentists! They have a great "yearly " plan for those who do not have dental insurance. It is a great value and very reasonable. Give these ladies a try, you will not be disappointed. read more

Great dentist office and such a convenient location for downtowners! Always a pleasant and easy visit:)

Very friendly and professional office. One of the things I like the best about J and D Dental is that my appointments always start on time, no sitting in the waiting room wondering what is taking so long. They are very focused on preventative care and they can find little problems and treat them before they become big problems. I have never liked going to the dentist but I can honestly say that J and D Dental makes it a much better experience by fixing little problems before they become big expensive problems. read more