Visited for the first time yesterday to pickup and online order that wasn't available at my local…read moreAce. I was very impressed! The store is huge (the largest Ace in MD) and the staff went above and beyond to help me out. I showed up in the middle of a rain storm without an umbrella to buy a pile of power tools. Rather than call me out for my poor planning. The staff very generously helped me figure out a way to get my new purchases to my car without getting them wet. This may sound minor, but when was the last time someone at a store went out of their way like this. I didn't even have to ask. Seriously can't say enough positive stuff about the team here.

Bad place. Avoid. Drive 30 minutes to drop off a mower at 6pm (after I confirmed earlier it was…read moreacceptable) and was told they would not accept due to shop being closed. Manager told me if I left it there they would "put it outside". Apparently they have a hard time "losing" lawnmowers (kind of impressive to lose lawnmowers). After traveling long distance, insane to me they wouldn't just put a tag on it and take it, totally unreasonable. Wouldn't recommend to anyone and will not go back. Note: posted same review on google, they commented, told me to reach out, and never responded. Am sure they will do same here. Also, I did reach out to management team and they ignored me so in fact they were not able to help.

Excellent service…read more Good selection Senior discount Nice to have an alternative to corporate hardware

This is a really cute local hardware store. They're a bit small so they don't have absolutely…read moreeverything a large chain store like Home Depot would but it's always nice to shop local and the staff is really friendly and happy to help.

As a long-time customer of Harper's, I will not be returning…read more We bought a GE washer/dryer from them in December of 2023. The washer made a loud and jarring "boom" sound when it began its cycle, and several times throughout the washing cycle. Harper's came out to look at it twice, and said that there was nothing wrong with it - perhaps it was a plumbing issue (though the previous washer had not made this sound). We had a plumber check it out and it was not a plumbing issue. We have listened to the very loud booms from the machine (which reverberate throughout the house) for 2 years until it stopped working last week. Our repairman said it needed a new control board, which he installed. This still did not fix the problem. His finding was that the "boom" sound was a defective drive motor, which was not detected by Harper's on 2 occasions. When I went to Harper's today to tell them about the situation they took no responsibility, telling me their repair person had looked at the machine and not found anything wrong with it, and unfortunately the warranty was up. I find this very frustrating, as there was clearly something wrong with the machine from the beginning, and their lack of getting to the root of the problem caused it to break after only two years. Yes, technically it is no longer their problem, but they could have done way better on this. Extremely disappointing.

Didn't get any sort of warm fuzzies from the sales guy. Really felt like we were A) bothering him…read morebecause we had questions or B) he felt we were not serious about buying or not buying quite enough. Almost seemed argumentative which was very off putting. We don't have time to spend playing around. Killer is, the gentleman lost a sale. They had all the right names and fair pricing. If this is our choice, we can go elsewhere.

I had to replace our over the range microwave and was looking for a reliable place to buy it…read more Doing some research I found the brand and model I thought appropriate. Research showed that recent customer experiences with DAD's were good so I took a chance with them. Glad I did. Among their large selection of brands and appliances they had the very one I wanted on hand. The cost was acceptable. I set up delivery and installation and even before I could drive home their 3rd party installer was on the phone to arrange an appointment. It was only three days later they came and installed it. Installer was great, arriving spot on time at the beginning of the two hour window, doing a quick, through and tidy job of it. All-in-all it was a quick, painless experience. I have no hesitation in recommending them to others.

This is my 3rd purchase from Dad's. The first was under the original ownership and the others were…read moreunder the new ownership. This order was for a replacement washer/dryer (Miele). We knew the specific model we wanted and it wasn't one they carried in their warehouse. They said it would take a week to get (it took less). They also said it would take up to a week to schedule their installer (they use a 3rd party). So they call me on a Friday before the order ship week is up and say they have them in the warehouse and could I take installation the following Monday late morning or early afternoon. Indeed I could. The installer calls mid-morning to confirm the installation time. They come on time an perform a professional install with all old units removed and new units installed without a single scratch or ding (my install was underneath a countertop with slots for a washer and dryer as is usually done for a dishwasher). Overall smooth and no complaints.

This venue has been carrying on quality business for at least 33 years that I know of…read more The jewelry is very good quality and variety. The repairs are done in a timely manner and the jewelry artist has been putting out high standard works for at least 10 years at this location. He has been constantly surprising me with his imagination and workmanship. The staff is so friendly, professional, and personable. They remember their return customers like family and make their new customers feel warmly welcomed. There are cool gadgets, home wares, equipment, and other pawn shop items there to peruse and enjoy a good discount on necessities and novelties. I bring my family items here because they treat us like family! They are a blessing!

Outstanding Service. Had my watch ready to go in minutes. Extremely friendly and helpful, and…read morepersonable. Hooked me up with sizing got my watch to wear it needs to be. We need to support local, independent business.

I needed a lock for a locker and came to this business. It was my first time here. I was able to…read morefind a parking space - quite a few spots were available at the time of my visit. Once inside, I was able to find the aisle I needed to be in - each aisle had a sign showing some of the items within that aisle. Once I viewed the locks they had, which were many choices, I finally settled on one and went to pay at the register. There was a customer already in line, but since I only had 1 item, they allowed me to purchase my item ahead of their purchase. So nice. After getting the item, I noticed the package might be a bit difficult to open and asked the employee if there was something to use to open it and without hesitation, they opened it for me, which I certainly appreciated. Overall, I got what I needed and great service was provided.

Do NOT let them mix paint for you. I needed a quart of Benjamin Moore paint for a small repair and…read morebrought in the old paint can with the mixing codes. When I applied the paint to the wall, instead of being China White, a standard color, it showed up as being very yellow. I went back to the store and was told that because they had to mix the base to create the standard correct color, they would have to charge me again. Bottom line, I went to another Benjamin Moore paint shop and they mixed the paint perfectly. Poorly maintained or dirty equipment might have been the cause. Howard

I did a quick visit to Ace Hardware for packing tape. I am moving soon and had just run out of…read morepacking tape, which you cannot assemble boxes without. As soon as I walked in the door, an Ace associate approached me and asked if I needed help. So I told her I needed packing tape, lots of it. She led me to the tape and pointed out a 2-pack situation that was pretty cost effective. I went with her suggestion. She then checked me out and wished me a good day. She was one of the most pleasant salespeople I've ever encountered. Good visit.

Downsides: it's a smaller store so limited selection, with some items being a lot more expensive…read more But, that's the trade off when you don't have to walk into a cavernous warehouse. Most of what you need for simple repairs around the house are here. There are staff members you can actually find the help you. And, honestly, a lot of the prices aren't that different. Plus your shopping local.

After having checked with two other vendors, I settled on A Touch of Brass. They were the lowest…read moreprice and the timeliness from order to install was less than two weeks. The enclosure is solid, high quality and functional. The installation guys were great! Their customer service is great as well. I highly recommend!

We reached out to Michael at Touch of Brass to update our 25 year old Aquaglass enclosed steamer…read moreshower. Mike and his team were able to come out quickly, measure and scope the job so that it came out perfect. Andrew was able to install the updated glass and hinges to look an function better than new. Most impressed by the quality of work by Michael and Andrew.