Wonderful service, I did a walk in and was serviced immediately. I don't trust eyebrow places…read moreusually in STL because I have been botched before so I was nervous. But I am so happy with the shape of my eyebrows and quality of the service. Also $12 is a reasonable price for eyebrows in my opinion!

Very unprofessional and unprofessional unfair. I went there for some lashes. When I arrived someone…read morewas already in the chair, so I waited for 15-20 minutes. Another lady walked in after I came in and she wanted her eyebrows did. She told me to wait because somebody wanted a Brazilian was and told the other girl that came in after me to sit in the chair to get her eyebrows did. I said wait so it's not first come first serve? She said my lashes would take longer. I said but I was already sitting here waiting for some time. She said I'm so sorry I didn't mean to do that. Yes you did, u told her to sit in the chair and she remained there. I've been going to that place for some time now and I always tip them before I leave. I will never go back to them.

I was gifted a massage on my birthday here at Secret Garden; it's almost bizarre seeing a colonial…read morestyle house in St Louis among all the bricks, but it has a super home-y feel to it! India was my massage therapist and I had a 90 minute massage that was so relaxing I melted into the table. Super recommend this place, parking and entrance can be a bit confusing but that just gives you more opportunity to meander the beautiful property.

I booked a Garden Goddess combo for myself and my sister, including a facial, paraffin, hot stone,…read moreand a 90-minute massage. I tipped $200 and thanked the staff, but I want to share feedback because this business has real potential. Unfortunately, due to several fatal flaws, they've lost a high-value, repeat spa customer who frequently gifts spa experiences. I hope ownership takes this seriously and makes improvements. First, the entrance is difficult to find. There is no clear signage, and the only visible gate says "welcome" but is shut. Once we found the correct entrance, the steps were covered in months of dead leaves, completely obstructing them leaving an unsafe, unprofessional, and ugly entrance. Fixing would cost 5 minutes. Upon entering, we were not greeted warmly or offered water, tea, or wine--standard at this price point. We were simply told to remove our shoes. We had to ask for water, which was served in a tiny cup with no carafe to refill ourselves. The waiting area was visually nice but had absolutely no music, creating an awkward, tense atmosphere instead of relaxing. We arrived early to change into robes, as I confirmed over the phone, but none were offered, we had to ask. The robes were old, worn. It was also 90 degrees, and the AC was off. After an awkward exchange where they said they could turn it on "if we wanted," we said YES but it was never turned on it seems. I discover that music was handled individually by each therapist on their personal phones, which led to interruptions when switching providers. Notifications disrupted the experience, and one therapist clearly didn't review my intake form. I had to stop her mid-session to change the music from loud lo-fi to the healing frequencies I had requested. It made the intake form feel pointless. My facial was extremely disappointing. The esthetician needs severe coaching, she used harsh, fast movements that were stressful rather than relaxing. She used Kleenex on my face, which broke apart during use, and did not fully remove exfoliant before continuing, causing gritty residue to be rubbed into my skin. During the enzyme, she left me alone instead of providing a neck or shoulder massage, which is standard. The paraffin treatment involved an awkward wax-filled glove that was difficult to use and poorly applied. The massage started without consideration of my intake form. The therapist immediately worked on my inner thigh: an area I explicitly marked as off-limits due to a serious injury. I had to stop her. While her technique was otherwise good, she made loud, constant hissing and huffing noises, which were distracting and uncomfortable. Bringing me to the most frustrating issue: I had clearly requested separate rooms when booking, and this was confirmed. Instead, we were placed in the same room without acknowledgment, explanation, or apology. I didn't speak up because I didn't want to disrupt my sister's experience, but this was a major breach of expectation. Upon checkout, the staff member remained seated, made minimal eye contact, and showed little appreciation. The overall customer service felt cold and disengaged. I will not be returning, but I hope this feedback is taken seriously. With better attention to detail, communication, and professionalism, this business could significantly improve and retain customers like me.

Um, t'yea!! What a great experience!! First time with Helen and she was thorough and explained her…read morewhole process. Clean. Professional. On time. Seems right in line with prices nearby. Gotta say- the pain is worth it. Walking out refreshed feels amazing :D

It hasn't even been hardly 5 minutes since I left from my (first EVER!) waxing appt with Helen, but…read moreI couldn't wait to write a rave-review of my incredible experience!! Not only is her studio instantly calming thanks to the artful and relaxing environment she's created, but her personality and expertise immediately put me at ease. She thoroughly explained every step of the process in the utmost professional yet chill manner. She made sure to check throughout the process if I had any questions, and gave an understandable and detailed aftercare protocol to follow. I wound up purchasing one of the exfoliating products she recommended, but unlike some salon experiences, I NEVER felt like she was pressuring me to buy the product, which I greatly appreciated. I could go on-and-on about how wonderful Helen is both as an esthetician and person in general -- I will 1000% be back to see her and can't wait to recommend her to friends!! Thanks again, Helen!! You're the best!

This place is NOT a relaxing atmosphere. My room had a ton of windows that let in a lot of light…read more When you are on your back you just see a ceiling of water stains. Fire alarm was pulled out of the ceiling. The whole room should be for storage. Massage was inconsistent. Normally they spend equal amount of time on each side and do similar things. My masseur spent maybe half the line on my left side than she did on the right. She also used different techniques on each side, and there was no reason for it. Also, I got the CBD upgrade, but I know she didn't use it but charged me for it. They say it is controlled, so the from desk lady poured it in a cup for the massage lady to add it to the cream. When I was dressing, I saw the oil still in the cup. I didn't question it at that point because I just wanted to get out of there and had a gift card, so I wasn't going to come back anyway to use the rest of the money. Maybe their other locations are better, but don't go here.

The ladies and I planned a girls' getaway with the expectation of a luxury spa day. Let me be clear…read more-- if luxury is what you're seeking, do not book here. From the start, the experience was disappointing. During booking, we informed the spa that our group would consist of nine people. When we arrived, we were told they only had seating for seven -- and two of those seats were stepstools. When we asked for additional seating, we were told that "someone from their company" had already notified us of that limitation. That was not true. The person in our group who coordinated the booking never spoke to anyone by phone, and communication was difficult since everything is done strictly via email. There was no notification given. The service descriptions are also misleading. Several of us booked a 45-minute massage plus a 45-minute salt scrub or mud wrap -- under the impression we were paying for separate services totaling 90 minutes. Instead, we learned (only after questioning why treatments were running behind) that the spa combines the services into one 45-minute session. This was not stated anywhere during booking. To make matters worse, the on-site staff seemed confused as well. While they were very nice, any time we asked questions about what we paid for or how the services worked, the team had to step away to email or call someone else for answers. It felt disorganized and unprofessional from beginning to end. We came expecting a luxury experience and instead we were left feeling misled and uncomfortable before our services even began. If you're planning a special occasion or looking for a premium spa experience, I would not recommend booking here.

I never had my brows threaded (I waxed my own) until my daughter forced me to come with her. I'll…read morenever go back to waxing. I've been here multiple times, and I'm always in and out in under 10 minutes. Even when there are several people waiting, they're fast. They do a beautiful job on my brows. I'm super picky, and love their work. I have thick, dark brows, and they always look absolutely perfect when they're finished. I'm not a chatty person, so I love that there really is no small talk. The ladies ask what you want, do it in silence, and off you go. If you're a chatty person, you may not like that, so take it for what it's worth. The price recently went up a couple of dollars (I think it's $14), but it's well worth it to me.

This is my favorite place to be get my eye brows done. They always do a great job and it is so…read morereasonably priced! Services I've gotten done here: eyebrow threading, eyebrow tinting, upper lip wax

Natalie, the owner & lead stylist at Zephyr Salon, truly knows her craft. She's been in the…read moreindustry a long time, and it shows in both her confidence and her ability to create a look that genuinely suits you. She has a clear vision, listens well, and makes you feel completely comfortable and understood in her chair. The salon itself is such a vibe. It is fun, lively, and beautifully designed. The built-in bar is a huge bonus. Being able to enjoy a cocktail or a glass of wine while getting your hair done takes the whole experience up a level. Natalie clearly has an incredible eye not only for hair, but for ambiance too. If you're looking for a stylist who truly knows her stuff, runs a gorgeous salon, and stays fully booked for a reason, Natalie is absolutely your girl.

Megan is professional, a calm, supportive listener. A stylist who executes the discussed style…read moreplan with a gentle positive spirit.

Very nice place. A little small. Easy to fine. Very professional and pleasant…read more Cal.ing and timely. Raised my eyes to the sexual harassment form but understand the business requirements. Wonder if the ladies had to sign. I had a Brazilian and butt waxing. I felt welcomed and not weird.

I've been coming to this spa for a while and always trusted the quality because of Janet's…read moreprofessionalism. That's why I booked a Brazilian with Piper, who had the most reviews and came highly recommended. When I arrived, however, I was switched to a different technician without being told in advance. Unfortunately, the service was not done properly. Multiple areas were missed, the technique was rough (including re-waxing the same sensitive area), and I left with significant irritation and bumps. I'm 15 weeks pregnant, and I had chosen this spa specifically because I wanted to feel safe and confident in the provider's experience. I reached out afterward and was offered a "touch-up," but with the irritation I experienced, it didn't feel safe to continue. This was not the level of care or professionalism I expected, and I'm really disappointed given the spa's previous reputation.

The booking is always easy and accurate on-line, and on the phone…read more Bennie always gets it right for my wife! The atmosphere is friendly, active, and has a great vibe.

Erin was very personable and worked to get the cut I wanted. The Duck Tail cut isn't really done…read morethese days but she nailed it! Thank you for taking the time to listen and look at pictures! Going back and bringing my husband!

Now I love a good spa and this spa was top notch, but I've never seen a spa that offered a menu…read morewhere they escort you to a tranquil area to dine properly. I was on cloud 9 and I hadn't even had my service yet. My sister and I scheduled on the 1st of January because we were back home and everything would be closed for the most part. I scheduled the Hungarian Mud Wrap and felt like I was floating after my service. I had Maggie as my massage therapist and she was extremely knowledgeable about joint and muscle pain. The service itself was 100 minutes and included a full body massage and a head mud/oil scrub. It was by far the best spa treatment I've ever had. The spa was booked at capacity that day, so it was pretty full. They had two waiting rooms to relax, drink tea/coffee, have snacks and order your food if you wanted. The services came with a complimentary mimosa or mocktail. The infrared sauna was a one person sauna, but obviously has great benefits. Within the women's locker room, there were 3 eucalyptus showers that were life changing. I cannot wait to go back when we are back in St Louis.

Finally... the service was amazing.. totally up to Four Seasons Spa Standards.. maybe I just kept…read moregetting the wrong providers? All I can say is Joni ... Kyra.. spa manager.. hotel manager.. you are amazing.. corrected so many wrongs and the decline I thought was happening... Also Easter Brunch.. wow.. so amazing. What a great day with my thank you to all including valet service, cooks, all staff.. you killed it. Best service and food in a decade

What. A. Mom-cation. My husband absolutely nailed Christmas…read morethis year and gifted me a hotel room and a full spa day--all by myself. No schedules. No "Mom, can you...?" Just rest. And I can honestly say I'm heading home feeling like a brand-new woman. (Full hotel review coming soon.) From the moment I walked in, I was greeted with the warmest smile, which instantly set the tone for the entire experience. Then Crystal welcomed me back and took incredible care of me with a full-body scrub followed by a full-body massage--and wow. The body scrub alone was next-level relaxing. From my neck all the way down to my toes, every bit of dry winter skin was gently exfoliated away. My skin felt baby-soft--the kind of soft you keep touching because you can't believe it's yours. After rinsing off, I dried, slipped into the coziest space, and settled onto a heated massage table that immediately melted any tension I had left. Crystal checked in with me about pressure and focus areas, and when I say she listened--she really did. My neck and upper back were so deeply relaxed that I didn't even realize how much time had passed until she gently asked me to turn over. By the time she worked into my chest and shoulders, I was knocked out AGAIN. I awakened as she is lifting the bed so I can sit up. I'm handed a robe, water and slippers and slide my now noodle soft body down the hall to my facial. Another heated bed and Ashley await me. And my face is treated to a winter time refresh. I also feel asleep during this relaxing service. And when I woke up a moisturized and refreshed face was staring back at me. This wasn't just a spa treatment--it was intentional, thoughtful, and exactly what my body and mind needed. Every mom deserves this level of care and Ashley & Crystal made sure to make that happen.

I came to Spa Saint Louis for a massage my dad had purchased for me over Groupon. I was able to…read moreschedule easily online and if you have a Groupon they will use the deposit you pay online and apply it to your mandatory 20% gratuity. They had to change my massage therapist the day of due to illness but I'm glad they did because Crystal did a great job. It was a relaxing experience and the pressure was what I asked for. The only reason I wouldn't return is the pricing is very steep especially when you add in tip but I did get a great massage.