I generally operate by an "assume positive intent" mindset, but I'm sharing this in hopes of saving…read moreothers time, money, and frustration -- especially when it comes to something as important as your health and wellness. Don't go to STAT Wellness. There are far better wellness clinics in Atlanta with more knowledgeable providers, stronger communication, and a genuine focus on patient care over profit.
Unprofessional communication, disorganization at every step, lack of medical depth, and a disappointing level of follow-through have made this one of the worst healthcare experiences I've had.
My Experience:
I began seeing Jacqui Bartholomew, Family NP, at STAT Wellness in April 2025 for help identifying hormonal and GI imbalances I've struggled with since IVF several years ago.
From the start, scheduling was disorganized - two separate people (a "patient specialist" and front desk) responded to my messages in their app, leading to multiple appointment mix-ups. STAT requires an extremely detailed health history, lab uploads, and background forms, yet I'm still unsure that information was ever used. On more than one occasion, I reminded Jacqui of personal & maternal health history she seemed unaware of, which changed her recommendations.
Cost: The initial visit was around $900. It did include an InBody scan - which, ironically, is free at most gyms but request for an update at my first in-person follow-up 6 months later was told it would be a couple hundred dollars ha.
The first session was mostly conversational, and while Jacqui's tone was warm, her answers were vague or dismissive. Follow-up was painfully slow; it took nearly four weeks (April 22-May 19) for her to provide a plan. Caveat, some of the delay was due to continued scheduling mishaps mentioned above & a 1 week reschedule on my behalf.
The follow-up visit was 30 minutes virtually just enough to skim lab results (and this wasn't free, it's another ~$200). My questions about blood levels were inconsistently answered - often with "false positive, don't worry about it." I was told to do the Whole30 diet, but no guidance was provided on implementation, reasoning, or reintroduction. The written notes afterward didn't include any pertinent details from our call. I have call recordings and documentation showing this gap.
Jacqui also recommended electrolytes, suggesting I purchase specific in-house or branded options - none of which were Whole30 compliant. When I asked about the contradiction, the response (from a nurse via the app) was simply, "Jacqui says it's okay" or to make an at home version with OJ and coconut water. The communication setup was odd; you never actually hear from your provider directly.
By my October follow-up, things had only worsened. Check ins are through the app and limited to patient-directed, many times I'd wait 1-2 weeks without a response. I never was asked how things were going, given guidance on whole30 reintroduction, asked if symptoms were improving based on the new supplements I was prescribed (through their in-house service, of course). Jacqui was about to go on maternity leave, and I tried to be empathetic, but if you're charging thousands for medical care, patients deserve focus and clarity. She again couldn't answer basic questions about my labs or protocol and told me the follow-up InBody scan would cost extra - for a machine that takes 60 seconds to use and is free elsewhere. By then, I had spent nearly $2,000 at STAT with little to show for it.
Since leaving, I've done my own research, consulted other NPs, and even had AI analysis of my labs - and much of what I was told at STAT doesn't line up. When I finally sent feedback expressing my disappointment, the clinic offered a complimentary 30-minute consult with a different provider. I'm still undecided if I'll take it, it's currently scheduled for next week, but I wanted to share my experience in hopes others can make more informed choices.
Bottom line: I wish I had something positive to say about STAT Wellness, but I simply don't. The care felt shallow, transactional, and misaligned with their stated mission. Save your time, your money, and your trust...there are many better wellness clinics in Atlanta.
