While doing some last-minute Christmas shopping at one of my favorite local boutiques in Annapolis, MD, I saw an Ivory Ella hoodie that I knew my daughter would love. I was delighted to find that they donate to save the elephants so the next day I went directly to Ivory Ella's website. Unfortunately, since their products were sold in the boutique I've been shopping in for years, it didn't cross my mind to check the company's reviews. They advertised "guaranteed delivery" before Christmas AND 10% off my first order so I placed an order for 6 items to the tune of $237. The order was placed 12/20/19. I hadn't received the code for the 10% off so I sent an email asking them to apply it to my order and to confirm I would receive it before Christmas. On 12/21/19 I received a response to my email saying they couldn't apply the 10% discount because I had already applied a discount code to my order but no response to my second question to confirm the guaranteed delivery before Christmas. They also stated that my order had been shipped and provided a DHL tracking number. And here we go!!
12/21 - I clicked on the tracking number it said "en route to DHL" but did not give an expected delivery date. The DHL site also showed a USPS tracking number. I clicked on that and it said "USPS awaiting package"
12/22 - same status as above
12/23 - same status as above
12/24 - same status as above. Called Ivory Ella to try to find out what was going on but could only leave a voicemail and sent a message via email. NO callback. NO response to my email.
12/25 - NO changes in tracking status
12/26 - DHL update: "Arrived at DHL facility" USPS update: "awaiting package". Still NO callback and NO response to email from Ivory Ella. Called several times during the day and no calls were answered. Didn't bother leaving another voicemail, no point.
12/27 - DHL Tracking states it "departed DHL. En route to USPS" with an estimated delivery date of 12/30. USPS site says "awaiting package" ......still NO response from Ivory Ella.
Clearly, there must be another definition for "guaranteed delivery" that I am unaware of.
Of course in checking out Ivory Ella's reviews after the fact, it seems this their normal protocol.
I have no doubt they were well aware the items would not be delivered before Christmas from the start. Which, in retrospect, would explain why they didn't confirm delivery by Christmas in my original email.
It's shameful that a company that considers themselves upstanding and giving would be so negligent to the folks that enable them to give. I'm not sure when I will receive the items. At this point, I'm not confident I'll receive them at all. read more