Have lifeguards that care about their jobs...guarding lives. Kids were jumping into the big pool…read moreonto each other and near the cement corner several times, over and over. Brought it to a lifeguard's attention, they literally said "that is his area". We left after this comment. There appeared to be actual feces in the kiddie pool area. Not a just a little. The lifeguards at the diving boards did not ensure that yellow bands were on little kids' wrists. My nephew went over there and was obviously not 12. Nothing done. I took him away and put him where he belonged. I had three kids with me all different ages and heights. Lifeguards need to be lifeguards and not be checking out other teenagers and playing games amongst themselves. It was very obvious. Sad really. Won't be back.

I love this aquatic center! They are staffed well with young, excited youth that seem to like being…read morea part of the community. Seems like everyone is following the rules and having so much fun! They will allow you to bring your own food, tables, and chairs in! They have a snack bar that seems to have something for everyone with great prices! The price to get in is so affordable at eight dollars per child. It's the cheapest fun you can have! If you're a parent/caregiver and you want to swim, it will cost you the same but if you just want to go in it, it's five dollars to enter. We typically stay the full rec time that is 3 1/2 hours. We absolutely love it. The splash pad for the younger kids is really awesome with a waterslide that's perfect for youngsters! That waterslide is so much fun and these little ones have a blast! I highly recommend!

Ive had a family membership here for almost 10yrs. My wife has been way more consistent thanks to…read morethe childcare program that they have. It's available daily for up to two hours per child. Theres one downstairs for younger children and one upstairs for older kids. They also have parents night out events that let you drop your kids off for pizza and movies. They have lots of options to choose between for all types of fitness levels and interests. They have a great weight room area and equally great machine area, they have yoga rooms, stationary bike room, a rock climbing wall and much more. The recreational pool is heated, lap pool isn't and the kiddie pool isn't either but it's a great cold plunge in the winter. I usually hit that then the sauna before my workouts. They have a basketball court inside and pickle ball courts outside in the back which always has action on them. Theres so much more they offer but I still have not had the chance to try it all out. Their juice/ snack bar is amazing. The soups and wraps are fire!! I highly recommend this place, especially if you have kids. The staff is great and the place is clean. Can't think of anything negative about this place to be honest.

I had a very disappointing experience with Alexa at the front desk. She came across as extremely…read morerude, dismissive, and hostile. Airport Health Club is a relatively small, close gym where members know each other and talk. Because of that, I've heard many conversations about negative interactions with Alexa at the front desk/ around gym and after experiencing it myself, I now understand exactly what they were talking about. It was disappointing to see that's why I decided to write a review. It's not necessarily what is said it's how it's said. I had been communicating with the finance department by email/ over phone about adding my fiancé to my membership. When we arrived, I simply tried to explain that he was accompanying me so we could complete the process. Before I could even finish my sentence, Alexa interrupted me and spoke to me in a condescending and unfriendly manner. There was absolutely no reason for the attitude when I was simply trying to explain the situation. I've referred three friends, my mother joined because of my recommendation, and I was in the process of adding my fiancé. I genuinely enjoy this gym, which is exactly why this interaction was so frustrating. As a business owner myself, I understand how important customer service is. The front desk staff are the face of the business and set the tone for every member's experience. One employee can either strengthen a company's reputation or damage it. Alexa's behavior did not reflect the welcoming environment that members expect. I sincerely hope management takes this feedback and customer service training happends seriously because no member should be made to feel unwelcome, disrespected, or dismissed the moment they walk through the door.

Such an incredibly special stay. The property is absolutely beautiful and peaceful with flowers and…read moregreenery EVERYWHERE. It felt so cozy and relaxing from the second we arrived. You wouldn't know you're still technically in town because it feels like you're tucked away!! Every tent was super spacey (we stayed in the Fab+) and there's a heated blanket which made the nights sooo comfortable. The bed was also super comfy! Each tent also has its own little private outside setup with chairs & table on the porch plus lounge chairs and a personal fireplace right outside. Like literally every single tent had its own private fireplace right outside. The staff was incredibly kind and accommodating and even offered extra towels and blankets whenever needed which we really appreciated. The pool and hot tub area were also extremely clean and well kept the entire time. One thing I was pleasantly surprised by was the bathroom situation. Since they're shared bathrooms I expected something more public or hostel style but each one is actually completely private with its own shower and bathroom which made the experience feel way more comfortable. And the location honestly could not be better. You're literally just a 3-4 blocks from downtown Guerneville so you can walk to all the restaurants, bars, thrift shops and little art galleries so easily. We will be back at Surrey Resort every time we're in Guerneville!!

Disappointing Experience -- Great Concept, But Not Worth $300+…read more We stayed at Surrey Resort in Guerneville for one night on Saturday, August 8th. I really like the resort's concept and was looking forward to the glamping experience. Unfortunately, for what we paid--over $300 for one night--the experience fell well short of our expectations. I want to start by giving credit where it's due. The woman at the front desk was very nice and accommodating. We were attending an event from 1-8 PM, and she graciously allowed us to check into our tent early, which we greatly appreciated. Unfortunately, things went downhill from there. When we returned to our tent after the event, we found several spiders inside and had to spend some time getting rid of them. My wife is definitely not a fan of spiders, so that wasn't exactly the relaxing end to our evening we were hoping for. The tents also provided very little privacy from the neighboring guests. We could clearly hear the couple next to us talking until around midnight. Then one of them started snoring so loudly that, at first, we honestly thought there was some kind of wild animal outside our tent. If you need to use the bathroom during the night, bring a flashlight. The walk to the bathroom is very dark, and you'll definitely want one. We finally got some sleep, only to be awakened around 6 AM by a barking dog and several roosters doing what roosters do. We were pretty exhausted at that point. We got dressed and decided to grab a cup of coffee from the main building, only to find that the employee responsible for opening the place and starting the coffee had apparently lost her key and was sitting outside waiting for someone to help her get in. We ended up having to drive to a nearby shop to get coffee and breakfast. When we returned to pack up, we discovered there was only one shower for men and one for women. The women's shower was occupied, so unfortunately only I was able to shower before we left. As we were leaving, we also walked past the dog that had been making all the noise, despite the property's no-dogs policy. I understand that this is a rustic/glamping-style resort, and we weren't expecting a traditional hotel experience. However, when you're paying over $300 for a single night, you expect the overall experience and amenities to justify that price. For us, there were simply too many issues during our one-night stay: spiders in the tent, very little sound privacy, excessive nighttime noise, barking and roosters at 6 AM, limited bathroom and shower facilities, and difficulty accessing the coffee in the morning. We left feeling exhausted rather than refreshed. The friendly front-desk service and the concept itself were positives, but unfortunately they weren't enough to overcome the rest of the experience. At over $300 for one night, we simply don't feel the experience provided good value, and we will not be returning.

Such a great community spot! They offer swim lessons and lap swim. They recently installed a little…read moresplash pad for kids which is adorable. The smaller pool is warm which is amazing for kids, parents, and everyone else in! The swim instructors are amazing, and the facilities are well kept and clean.

They dont just offer swim classes for kids, they have private lessons, adult refreshers to sharpen…read moreyour swimming skills and also swimming for beginners. The class that I was in was 25 minutes, and they make sure that its 25 minutes and not a second more. Dont get me wrong, you can really learn a lot from instructors if you show up and apply yourself. One recommendation for Finley would be to pull someone who is holding a class behind. Its not benefiting them in anyway and a lot of attention gets put on them leaving the rest standing(swimming) around alone. Implement a plan where someone can retake the first week of classes instead of allowing then to go on to week 2 when they're still struggling with week 1 assignments. Just be aware of this if you decide to sign up for any of their courses.

Wow, what a GREAT community pool. The swimming pool is a good size, with a shallow area blocked off…read morefor smaller swimmers, and the deep area blocked off for the diving board. The splash zone is in a separate gated area, and has a shallow area as well as the water structure with some slides, sprays, and the bucket that splashes every few minutes. There are at least 3 life guards for each pool. There are a few shaded areas with picnic tables (not sure if they need to be reserved in advance or are first-come), as well as a good amount of grassy areas for people to sit out there belongings. Would suggest to bring your own chairs or blankets to lay down. Also people brought pop-up canopies as well. Women's bathroom was decently clean. We spent almost five whole hours here and I would HAPPILY come again. Great, epic family day.

Good: pool exists Bad: Adult swim hours are inconsistent,…read morepool hours are inconsistent. The place seems to be run by teenagers, so maybe that is why. Last year they closed the pool two months too early because of sanitation issues. Shower and bathroom areas not consistently cleaned. They do not keep their website up to date and you can't call them to get correct info. BOOOO!

Fun slides and diving board plenty of life guards for safe swimming , there is a wait if the pool…read moreis over capacity

Great place to spend the afternoon with your family. Watch out for hot days. Everyone that lives on…read morebase is swimming here. Also if the pool is full you have to wait for others to leave before you can come in.

The pool is great and perfect for kids. The sign says no food allowed but i saw quite a quite a few…read morebrought it in. This place would be a lot better if 1. They had garbage cans out for the food people are not allowed to bring in 2. Had more chairs as many people were sitting on the decks with no chairs 3. Umbrellas for the sun 4. Charged $5 and let people rent towels. Word to the wise: Bring. Towels. Or you'll have to dry off in the sauna. I believe the other sea ranch pool lets you rent towels.

Beautiful pool, clean dressing rooms and lovely environment... doesn't get better than this!read more

Always parking out front. Great swimming laps Pool!! It's cold to start but I warm up quickly…read morewhilst swimming laps.!Great crew here - starts with Brandon and Joel, the dynamic duo and then all of the front of the house staff and lifeguards. Carter was my favorite guy for a long time but I suppose he's gone for the time being. You have to pay $25 per annum then buy a monthly pass or a per swim pass.!Both are phenomenal deals compared to covid times!! Definitely check it out!!

Need a quick getaway this the place to go.I had to go and scope this place out and let me tell you…read moreit's almost like you are on vacation, Nice little getaway for the day or to spend time with the family and kids.. totally loved it and not to mention the kids they were just amazed with the place. Do recommend this for your next family event as they also have a spot for birthday party's, Five stars for this place for sure. Two pools, enough swimming play water for both adults and kids.

Lovely club with down-to-earth great caring people. Very glad to have found it as the courts are…read morebeautiful, the natural setting nice, and it's conveniently located for me. Courts redone last year and pool being resurfaced this year. Small downstairs gym is a bonus.

No interest in turning on lights on a Saturday evening. When we asked around, members relayed that…read morethe business assumed people would get their play in during sun lit hours. An assumption members have a 9-5 Monday thru Friday. With the sun going down at 5 pm these days, I'm not a fan of this practice.