Mo did a great job on our large golden doodle!! Beautiful cut and sent her home with bows, treats…read moreand a tooth brush. What I appreciate more is her communication during the grooming with dog pics included!!

Mo is attentive, friendly, & gets the job done in a very timely manner. My furry comes out a new…read moregirl! ;)

tl;dr - groomer showed up 30 minutes late, owner charged me a $50 cancellation fee (my credit card…read morecompany shut it down), but worst of all he looked me up and tried gaslighting me I booked a 3:30 appt with Sergio (owner) per their online schedule. The request was later switched to 4 with Gabriel. I was emailed but not asked if that'd be okay. I kept it, though it'd be a very tight window for me ahead of a night shift. Day of, I called twice including once after they were late. An AI chatbot answered-- no one's available. 25 minutes pass, no call back to at least tell me they're on the way. At that point, it's a no show and I move on. Groomer arrived at my door after 4:30. I tell him there's not enough time and we should reschedule. He gets Sergio on the phone who starts bringing up other dates/times. I don't have my very random ED work schedule with me and I have to get ready, so I say I'll reschedule when I can look it over. He then says that when I booked, there was a policy giving them leeway to arrive in a window 30 minutes before or after--and that he'll have to charge me a $50 cancellation fee to pay the groomer for their time, gas, etc. WHAT?! 1st of all, the groomer arrived after 30 minutes (I have timestamps). 2nd of all, there is no such written policy, or I would've cancelled immediately after he moved my appointment. This is their cancellation policy: "All appointment cancellations must be made 48 hours prior to your scheduled appointment time. Any late cancellations or missed appointments will result in a 50% charge to the credit card on file." 15 minutes is a standard no-show timeframe. You can't just make up whatever timeframe you want unless you have it in writing. Any professional business owner would've apologized and many would've offered a discount. I didn't cancel, you missed our appointment. Your poor schedule management or policy detail is not for me to pay for. But that ended up just being the tip of the iceberg. He said I could use the fee toward rescheduling, all I asked was that he take accountability for being late first. He DOUBLED DOWN about their arrival window. I asked him to show me that policy, and he could only show me the one above. I asked why he didn't answer my calls or call back sooner. He couldn't answer but did review my calls with the AI bot. He says I didn't say anything to it about cancelling or not to come which funny enough actually supports that I did not cancel. If I had, I'm sure he still would've charged me (he did for other recent reviewer). He was looking for anything to shift the blame to me (AKA gaslighting). He also tried to discredit me by negatively spinning me regarding the initial call when they missed their appointment. HE LOOKED ME UP. He "noticed that I'm a public professional who relies on online reviews and reputation as well..." Why is he looking me up? Is he trying to find dirt on me or vaguely threatening to retaliate? I don't know. But he has my address, which raises safety concerns. Before you book, you have to ask yourself if this is a person you want to have your address. Crazy how this spiraled, all he had to do was say sorry and give me time to reschedule. He'll respond to this and refuse to take accountability. He'll attempt to gaslight me further like he has other reviewers. **UPDATE: he falsely accused me of xenophobia (he's done to others) and that the transaction ultimately went through (I added another screenshot showing he's lying).** Here's a list of gaslighting techniques for everyone's education. Blatant Lying: Telling outright lies with a straight face to set a precedent where you can't be sure if anything they say is true. Blame-Shifting: Making their behavior your fault Diverting: Changing the subject to avoid accountability. Countering: Questioning your memory of events to create doubt. Discrediting: Telling others you are unstable or "crazy" to isolate you. Feigned Compassion: Using "kind" words to undermine your judgment Denial: Flatly claiming an event or conversation never happened. Withholding: Refusing to listen or pretending not to understand. Trivializing: Labeling your feelings as "too sensitive" or an "overreaction." Projection: Accusing you of the exact behaviors they are guilty of.

I was seeking a new groomer and came across them. I scheduled an appointment for 11am for…read moredeshedding. The confirmed the appointment and then immediately changed my time to 5pm without confirming with me. I opted to cancel because that is not what I selected and does not work for my schedule. I also thought it was not good practice to change a appointment time without notifying the client. While they asked about a different time for the day or a different day, I still requested to cancel. They communicated that they would still charge me a cancellation fee, which I questioned. I then decided I was not feeling good about the experience to try again with them so I requested to remove my data from their platform. I've attached screenshots of the interaction which then you can see that their tone then changes told me to not contact them again. They then said that they offered my original time, which they never did. They asked me about what time would work, they never offered to keep my original time. That is two different things. He then sent me a screenshot trying to prove this, it did not. Even if I am cancelling and request my data to be removed, I should have never been met with this treatment. He was extremely unprofessional and in conversation and in operation of scheduling. I do not recommend.

We had a wonderful experience with HiPets Mobile Grooming and Eduardo! He was professional,…read morefriendly, patient, and clearly cared about making sure our dog was comfortable throughout the grooming process. The convenience of having the grooming done right at home was a huge plus, and the results were fantastic. Eduardo did an excellent job, paid attention to detail, and left our dog looking clean, fresh, and happy. It's clear that he takes pride in his work and genuinely loves what he does. Highly recommend HiPets Mobile Grooming and Eduardo -- we'll definitely be booking with him again!

I'm amazed at how well Eduardo does his work! His work is of great quality and he pays attention to…read moredetail. My dog ​​was well taken care of, and the grooming was the best I've ever seen.

Justin has been amazing with Truffles! From the beginning, he took the time to understand our needs…read moreand knew exactly how to approach the job. Truffles is training to become a service dog, but initially struggled with being away from me and would cry quite a bit during grooming. He needed someone who was patient, understanding, but also confident and firm enough not to let his little tantrums get in the way. For us, grooming was about more than just keeping him looking good. It was also an opportunity to build his confidence, teach him to remain calm, and help him become comfortable being handled by someone other than me. After a year of sticking with the same groomer and routine, the progress has been incredible! Justin checks in on how Truffles is doing each visit, and it's clear he genuinely cares about his progress. I'm told Truffles is now pretty chill, barely makes a peep, and does great for his grooming. We're still working on his front nails due to a bad experience with a previous groomer, but even there, we're making progress. I'm so grateful we found Justin. His patience, consistency, and understanding have made all the difference. Highly recommend!

The team in mountain view did a great job on our English cocker spaniel, Ekahi! They were very…read moreprofessional in communication and I appreciated the updates on timing. This was Ekahi's first hand stripping and they did a wonderful job and he came out silky smooth and as discussed. Pricing was transparent and matched what was quoted to me. Thank you!

Yomi had his first grooming with Jesse, and we had a wonderful experience! Jesse was incredibly…read morepatient and gentle, making Yomi's first grooming stress-free. Yomi looks absolutely adorable, and we loved the thoughtful surprise of a little jar with some of his puppy hair as a keepsake. Thank you, Jesse, for taking such great care of our little boy. We'll definitely be back!

After a bad experience with Pawington in SSF, I was looking through Yelps for recommendation. Found…read moreJesse on Yelp and booked an appointment with him for my 2 dogs. Jesse was great. Not only did he do an amazing job, he was quick. Only 3 hours for 2 puppies. Thank you. Definitely will go back to him next month.

Been taking my standard poodle to Dapper Dogs for a couple years now. Consistently great cut! You…read morecan see they are genuinely caring and love their job!

John and Melody have been grooming our dogs for 9 years. We have followed John through his career…read moreuntil he opened his own business. He is an amazing groomer, fantastic with my nervous little guy. I have two toy poodles so we are on a regular schedule. They keep our pups clean and cute!

Great job clipping my pups nails! She was in really deep need and they took great care of her.read more

Our dog is always happy returning from Bark Station. They are incredibly fast. Our dog is giant,…read moreand he is always finished in 2 hours. I love that he isn't stuck in a crate waiting long.

Our dog has always been absolutely terrified of going to the groomer and would get snappy with…read moreanyone who tried to groom him. Because of that, we eventually started bathing him at home and just learned to endure the snaps! Unfortunately, over time he developed some really bad matting that we knew we couldn't handle ourselves. After reading so many great reviews, we decided to give Zooe Grooming a try, and I'm SO glad we did! We had Anna, and she was amazing. The fact that she was able to safely get rid of all his matting was impressive enough, but what really stood out was how patient and kind she was with him. From the very first greeting to the moment we got him back, you could tell she took her time and really tried to make him feel comfortable. Another HUGE plus is that they're mobile! No fighting traffic, loading up an already anxious dog in the car, driving to the groomer, dropping him off, and then having to go back and pick him up. They come right to you, which made the entire experience so much less stressful for both him and us. Finding someone we can actually trust with our nervous and sometimes snappy little guy is such a relief. We're so grateful for Anna and Zooe Grooming and will definitely be using them again!

We recently had to say goodbye to our dog and the kindness and compassion shown by Pedro and his…read moreteam is something my family and I will never forget. During a very hard time, they went above and beyond by saving some of her fur for us as a keepsake and even giving her a complimentary bath on her final day. Those gestures meant more to us than words can express. This goes far beyond great customer service. It speaks to the character of the people behind this business and the genuine care they have for both their human and animal clients. Pedro and his team treated our dog with dignity, love and compassion until the very end. I will never take my pets anywhere else, and I wholeheartedly recommend Zooe Dog Grooming to anyone looking for people who truly care. They are not only exceptional groomers but genuinely kind people.