I am very disappointed with my experience.
I initially paid $300 for my hair extension installation and later returned and paid another $150 for maintenance. During my most recent appointment, I relied on the stylist's professional recommendation regarding the installation method.
Unfortunately, within less than 10 days, multiple sections became extremely loose, with two sections literally hanging on by a thread. I contacted the stylist because I felt that an installation should not fail this quickly. Instead of helping me rectify the situation, I felt that the blame was placed back on me, and the proposed resolution involved me paying additional money for yet another installation.
I understand that hair extensions require maintenance and that not every method works for every hair type. However, I relied on the stylist's expertise in choosing the method. If a professionally recommended installation starts failing within days, I do not believe the client should be expected to pay again to correct it.
I also had concerns with the quality and comfort of the installation. The way my hair was braided caused significant pulling and was very uncomfortable. The extensions did not look smooth from the back, and the extension hair was not properly blended or layered into my natural hair, which made the finished result look less natural than I expected.
I was also very disappointed with the way my concerns were communicated and handled. I found the stylist's manner rude and dismissive when I tried to address the problems. Rather than feeling that she was trying to help find a reasonable solution, I felt that responsibility was being placed back on me.
Another serious concern is the use of my photos and videos on social media. I had specifically indicated that I did not consent to the salon using my photos or videos for social-media or promotional purposes. I later explicitly asked that my images be removed, but I discovered that pictures of me remained posted on Facebook.
I gave the stylist an opportunity to resolve these issues before leaving this review, but unfortunately I was not satisfied with the resolution offered. After paying a total of $450 and having the most recent installation begin coming loose in less than 10 days, I expected the situation to be handled differently.
I am sharing my experience so that others considering hair extensions here can make an informed decision.
Addendum:
I do want to clarify one important point in your response. The photos I posted were taken only five days after the installation you recommended and performed. They were not photos of an installation that was at the end of its cycle or overdue for routine removal.
Regarding the comment about privacy, there is an important distinction. My concern was that photos/videos of me were posted on your business social media without my consent. That is entirely different from me choosing to post my own photos in a review to document the condition of my hair after the service. I am entitled to decide when and where images of myself are shared.
As a client, I relied on your professional expertise to determine which installation technique was appropriate for my hair. If you believed this particular method was not suitable for my hair or would not hold properly, I would have completely understood if you had simply told me that before proceeding.
What I found disappointing was that when the newly installed extensions became extremely loose within days, the explanation shifted toward my aftercare rather than acknowledging that the technique itself may simply not have worked for my hair. I don't believe blaming the client when a professionally recommended technique failed within five days is an appropriate way to resolve the issue.
Clients come to professionals because we trust their expertise. I did exactly that. If the technique was not going to work for my hair, saying so would have been perfectly acceptable. It really is that simple. read more