I have had some less than pleasant experiences Soma in general, and with this particular location…read more
This location:
-Two out of the last three times I have been here, customer service has been less than great. This last time I went in, I walked in, saw 2 women standing and talking. They continued to chit chat the entire time I was there. Not once during my time there searching for bras, and trying on numerous bras, was I greeted, or offered help. I wasn't certain those two women were employees, but they confirmed they were when they rang me up. The time before that, I went in and asked for a bra fitting. The employee asked what size I was at my last fitting. Her immediate reply was "yea, you look like a x size." I asked her again if I could get a bra fitting, where she continued to say "well, if you really want me to measure you, I will". I was indeed NOT that size, as I knew I had recently lost 30 pounds and was no longer my previous size.
In General: The quality and value of these bras have gone down the drain. Recently I had 2 bras completely fall apart. The first bra it was within a year. The second one was within 3 months. I went to exchange it and was told I was outside their window for exchanges or returns.