My experience with IT Support London was the worst of any I have had from any Company, ever. In brief . . . .
I arranged a call out to address a Windows 7 to 10 upgrade that had gone bad due to hard drive partition issues.
My PC had an SSD with Windows 7 installed and a second HDD with all my media, games, books, music, documents, pictures etc.
Without consulting me or asking for consent the tech that visited formatted my second HDD resulting in the loss of all my media, most of which is not in the cloud.
This tech installed & initiated a data recovery program but that failed to recover any usable files
Despite the tech himself agreeing that he had acted incorrectly IT Support London have refused to offer any kind of remedy in the form of refund or data recovery support
Call handlers at IT Support London appeared to be responsive when I called to describe the issue & ask for it to be addressed but repeatedly promised to follow up with contact and failed to do so. Only after a fourth follow up contact from myself was I informed that IT Support London would not offer any support to resolve the problem caused by their technician.
I expect my experience is not representative of what techs working for IT Support London usually offer but am extremely disappointed by the terrible treatment I have received :-( read more