They went out of business effective January 2025. Was sent to them by MacIntosh for warranty work on my amp but they were closed.

Terrible experience. I highly suggest you never give this place your business and your time. They were both shady and offered really bad service. I brought a $1600 soundbar to them for repair. They tried to convince me to recycle the unit because "replacement parts for it aren't made anymore". I called the soundbar company and I had a part # and a price for it. I suspect they wanted to "recycle" it as a gift to themselves? Either that or they're terribly incompetent and can't be trusted. Afterwards, I waited a month with no response and had to ask them what's up. Great service. They told me they can't get a price from the company for the part. What? Again I called the soundbar company and got the price confirmed in a few minutes. And it's not over! 2 weeks later they said "oh wait there's another broken part on your speaker and it's going to cost you $1600 to repair it". I guess it took them 2 months to figure that out. One of the most terrible business experiences I've ever had. AVOID! read more

To be honest I'm not sure what to give this place. All I can say is that although they're an authorized repair place for many brands of electronics, the lack of support from the brands directly is quite atrocious. Parking is available in front. I was directed here after having repeated problems with my Yamaha receiver. I was 99% sure it was a firmware glitch which I repeated several times on the phone, but instead they insisted on having me bring drive my receiver across town. A few days later, guess what.. oh look, it's a firmware issue, we can't repair it. What a waste of gas. The good news is that the staff were friendly, and I did manage to talk directly to the repair guy. He offered to email the Yamaha district manager, but that was about it. Not surprisingly, all correspondence went into some black hole, never to be seen again. As for my receiver? Well, the original problem is still there. I would give Yamaha 1 star, but that is for a different day. read more

I'm giving this place 1 star for the following reasons: - I was referred to this place by Visions to repair a problem with a Sony CDX-C90 deck i bought off their demo board. They had removed the button that pops the faceplate off, so that you couldn't steal it out of their showroom, and I needed that fixed. This repair took forever. The problem, however, was that when i picked the deck up there was a large crack through the display, and the aluminum frame was dented on the corner - clearly this had been dropped. IT refused to accept any responsibility, despite Visions' manager confirming that the the faceplate was mint when HE AND I walked it from the store over to the shop. I ended up in an argument with the owner of the shop, an older German/Austrian guy. I vowed never to give them my business again. - Fast forward 4 years and I need a Harmon/Kardon amp repaired under Visions' warranty. They only used IT, so I didn't have a choice but to allow them to send my amp to Burnaby for repairs. SEVEN MONTHS LATER the amp comes back. No amount of begging/threatening Visions to solve this problem got me (or them) anywhere. And yet, everywhere you go, this shop is the one getting referrals from Canadian distributors of high end electronics (ie Parasound) and local custom home theater installers. If you own something that needs a repair and you're referred here - find an alternative, even if it means shipping your gear somewhere else. read more

Hello, I paid the required diagnostic fee of $112, even though no diagnosis was necessary. I just needed the front glass plate replacing on an amp. Days went buy and no one called with an estimate. So I called 3 other places, in the mean time, all of which replied with estimates within hours. Eventually I contacted IT electronics again and asked about the estimate. They claimed that they were waiting for information on the part I'd asked for. I told them that 3 others places had already called the manufacturer and reported the price to me. Mr. Toth said someone would call tomorrow. No one did, so I called back. No one was there! I left an message and someone left a voice mail telling me that the part was going to be more expensive than the others had reported. The kicker was that the installation cost was more than double of what anyone else quoted. I contacted them (by email, and explained the situation. I even tried to make it work (seeing as they already had the unit) by offering to let them do the work if they would provide me with a few dollars worth of hard to inexpensive OEP (replacement bulbs) for another piece of equipment. Mr. Toth called back and politely told me that the deal was not acceptable, so I told him I would be over to pick up my equipment. I don't know if he believed I would walk away from the non-refundable deposit, but I picked it up and told them I would not use their service again. I asked them if they would like to refund my deposit, in good faith, as they had not done anything to earn it, but they declined. So, I told them that, that being the case, I would no longer be directing the affairs of my corporate service to them any longer either. They didn't seem to care. The good of this is that I have been forced to explore a new service provider, and despite losing the deposit, it has still cost me about a hundred dollars less than it would have had I just left it there for them do the work. It won't let me give no stars! read more

I ended up purchasing a replacement Panasonic OTR microwave from IT electronics after a very thoughtful discussion with Mr Toth in the service department about the cost and benefit of repairing its predecessor. They came out and installed the replacement beautifully and quickly. The light inside burned out after just over a year so I called this morning to see about fixing it. The receptionist was fantastic, coordinating an appointment to come replace the part (all under warranty) for later this morning! I'm very pleased with my experience with IT electronics. read more

Horrible experience. I had a manufacturing defect on my LG projector and was instructed to visit this service center for an in-person inspection and diagnosis. Asian woman at the front desk, late 50's, who did not give me her name, was insanely rude. She did not even know that LG made projectors. She questioned the authenticity of where I bought my projector, and even claimed that items sold by LG on Amazon Canada were not covered under any warranties. According to her, Amazon is not an authorized reseller. The technician was super friendly and helpful, but we were constantly interrupted by the receptionist who would not let us continue unless I paid upfront for their diagnostic fee. read more

CAUTION, DON'T TAKE YOUR EQUIPMENT HERE FOR REPAIRS!! I brought in my home theatre amplifier which was under warranty and manufacturer said that they were an authorized repair facility. I owned the amplifier for 6 months when it stopped working. Brought in to IT Electronics (July 2016) with my receipt for repairs. 2 weeks go by and I called them to find the status on the repair. The technician told me yes the amplifier is not working. So he will start the repairs. 6 months later and numerous calls to the shop the amplifier is finally repaired. Numerous execuses from the technician and shop that the tech was on holidays in August and on Christmas holidays in December. WORST SERVICE ever. IT Electronics had my amplifier for repairs same time that I owned the amplifier. Should have just shipped my amplifier to the manufacturer for repairs. read more

Just wanted to say I have dealt with people before on various warranty issues for different electronics over the years without a hitch, I just called today to inquire about repairing a standard electronic and the service dept fellow was quite rude and refused to give me a rough idea what I might expect to pay for a VERY STANDARD repair. I've put in a request to speak with either the store or service manager and will post the result of my inquiry here. read more

I had to warranty a LG microwave for a broken turntable glass which cracked during use and filled out the request (serial #, model incl.) which led me to IT Electronics. Received a quick response and they ask me to bring the unit in. I bring it in with store receipt and they process the paperwork and so I'm thinking things should go smoothly. I reiterate that the unit itself is functioning just need a replacement glass and they didn't make any mention of any potential roadblocks. I get a follow up call after the weekend informing me that my model is not on the eco-list - aka not worth going through warranty aka not touching it, contact store where purchased and come pick up your microwave. When asked what was the point of making me lug the microwave to them when they could've just denied the warranty request over the phone the employee gives me a blank stare. I ask if they could help find the model # of the replacement glass or a compatible part. It goes over her head and shows me to my microwave. Talk about a waste of time. Luckily I'm just out two 20min trips to this service shop but imagine having coming in from, say Langley for no reason whatsoever! PS, After some sleuthing online and measurements at another retailer which carries a similar model, I managed to find a compatible part through a supplier IT deals with for parts. Useless!!! read more

Who even has time for companies like this in this day and age! Worst experience ever! These people are so disorganized and lazy with only their convenience in mind not the customer. read more

They call themselves a "service", while they are rude and lack even an iota of concern for the brands they represent or the customers they serve. First of all, they do service at home only on Mon-Fri from 9-5, the very hours that most folks are at work. What kind of a service is it if you insist on providing it when it is least desired by the customers they serve? Like keeping Starbucks open only from 10pm to 2am or keeping a pub open only from 7am to 10am. They don't even have an alternative to suggest if M-F 9-5 is not feasible for the customer. And of course, for liability reasons they won't enter the home to do the service if you leave the key at the door. So they will do everything that protects them, but nothing that might be of help to the customer. And of course, you still pay through your nose for the service. Now, if at least they had someone who was not rude or callous to explain their point of view, customers would not feel like garbage, but these guys manage to make you feel like human waste while taking your money. If any responsible brand is careful enough to check on the reviews/complaints about a particular service provider they are planning to hire, they would ditch these guys in a heartbeat, but then who cares right? read more

I required a warranty repair for my microwave and Panasonic sent me here. At least two or three people were helping me and I was turned around in less than 20 minutes. The problem was explained and I felt comfortable that this solution will work as opposed to some trial and error. I'm not sure how I could've gotten better service. read more

BEWARE! My TV was damaged while in for repair and then after reporting this, the manager blamed me and denied any wrong-doing. When I tried to reason he hung up on me. They might get the job done most of the time, but my experience demonstrated they ultimately care about making a buck more than looking after customers. If you can, look for a different ASP for your warranty repair read more

Horrible..horrible service..this is the first word comes to mind when I think about this company and their service. They have been assigned to me by some insurance company, the one I took the extended warranty for my television. They picked up my television two times, kept it for over two weeks each time and the worst part is it did not work after their said "repairs". I have video proof after each time they dropped of the TV. When I brought it into their attention, they are so ignorant as to believe me and said that it showed no signs of defect in their store. They did not even bother to look at the videos I had. On top of that, the owner called me unprofessional because I refused to accept the defective TV and asked them to contact the insurance company, because the insurance company was the one who hired them in the first place. I still do not understand how a unsatisfied consumer can be "unprofessional". Now the insurance company has asked some other company to do the repairs. All this dealing with this horrible company has proven one fact that all they care about is their repair fee from the insurance company not the clients. It is been a nightmare to deal with them for over two months. I warn all the readers to stay away from these so called electricians because they have no clue about the repairs or the customer service. read more

Had both an LG television and a yamaha receiver repaired here -- awesome, hardworking and very knowledgable employees. Been in business for a long time, and where others have gone out of electronic repairs over the years, as the best, they keep on going. Great experience. They stayed in touch regarding repairs, and all done on time. read more

I wish there was another place to take Yamaha repairs, but I.T. electronics has a virtual monopoly and act that way. Rude owner, lies about when the unit will be ready and generally poor customer service are some of the issues. They are also quite reluctant to give you any idea as to when the repair will be complete even though under warranty. Typical of a place that is the only show in town! read more