I've only ever used one product and I do like it, but the customer service is insanely bad. I've never experienced such robotic pointless emails. My order was delayed in shipping (it was shipped 2.5 weeks ago), it still hasn't arrived and it may not arrive at all. Obviously they can't help a shipping delay, but once I asked for them to do something about it they offered to either replace or refund my order (which, btw, was one item and it was $25). I asked them to replace it, and then they emailed me again to say that was a "misunderstanding" and they can't replace it. Their customer service emails are never signed with a name and they read like they're written with AI. Awful, and will never interact directly with the company again. read more

Once I started using it Cosmetics I never stopped. And I keep adding more of their products to my cosmetics bag. I buy their products at Ulta stores and directly from them, online. I swear by their Secret Sauce moisturizer. I started using it when I saw a wrinkle developing across my chin. I never believed anybody who told me a moisture cream delayed wrinkle development but when I saw a diagonal line on my chin I started looking for something to stop it from deepening. Within 2 weeks of using Secret Sauce I could see the wrinkle was lessening. It's gone now - look at my pic and you'll see no diagonal line on my chin! I can believe that Secret Sauce was developed in partnership with plastic surgeons because it works. I use it before bed at night and under my foundation in the morning. It absorbs into my skin and leaves a bit of shine on my skin's surface. I also swear by their Bye Bye Foundation. A dime-sized squirt on the brush covers my entire face and evens out my pale skin and dark freckles. It has a 50+ UVA/UVB sun protection and built in moisturizer so it's good stuff. My face doesn't have caked on make-up and my skin looks polished. I finish it off with a brush dipped with Bye Bye Pores airbrush powder. I now use their No-Tug gel eyeliner and love how it looks and that I don't have to sharpen the point, as I did with the eyeliner I used to use. I also use Your Lips But Better lip liner to color my lips before using their Je Ne Sais Qui lip balm. The color is deeper than my natural lip color so it's good for daywear/work. Yes, sleep, hydration and a healthy diet lend to looking good but my secret to looking good is "it"! read more

It Cosmetics - Why Secret Sauce works - Cosmetics & Beauty Supply Near Me - Jersey City, New Jersey

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SCAM WEBSITE If I could give negative stars I would! I tried placing an order for a product that was $74.85 and it kept saying temporary connection error please try again later your payment will not be processed until you have successfully checked out. AKA got a confirmation email about the product being placed. I DID not ever make it to the end page of checkout or get an email saying my product was placed. I got charged FOUR times for a product that was $74.85. Had to call their customer service line twice and they did nothing. The First Lady I talked to said they have to get authorization to "un-hold" my money it should take 15-20 minutes to go back into my account. Two hours later still nothing, so I called back and got a guy. He said that there is nothing else they can do, as they have unheld the money (unfroze it) basically saying that when I place an order they take the money out, but not completely out? It's just frozen in my account. which didn't make any sense to me. I called my bank and they said the money has been taken out, they have to make a claim towards for the process of getting my money returned. I lost out on $299.4 because this website is a complete scam. This is ridiculous and the website should be held accountable for their actions! Taking money from people and not doing anything about it. Giving b*llsh*t excuses and explains to try to explain what's going on- which did not make sense and we're completely false. Don't give this website your time or money, because more than likely you will not see the product and just get scammed. DO NOT BUY FROM THIS WEBSITE. read more

It Cosmetics - Proof of item saying it didn't go through - Cosmetics & Beauty Supply Near Me - Jersey City, New Jersey

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Horrible customer service. Placed an order and immediately realized there was an old address. I tried to cancel order and there was no option. I contacted customer service (yes, it was at 4:55) and the girl said I contacted the wrong number. I verified what was on site and what was on my call log and it was the same number. Apparently, she didn't want to get stuck working past 5 and lied. Emailed customer service and they said once order is placed there is nothing they can do. read more

For those that wear cosmetics you know how hard it can be to find the perfect product that does the following: matches your skin tone, has the right coverage, doesn't look cakey, and is good for your skin. My lovely Yelp friend Elizabeth K. was the one to introduce me to IT Cosmetics, she told me about the awesome coverage and how good the products feel when applied. Started by a former news reporter & past Big Brother contestant Jamie Kern, she not only had a deep understanding of being on camera, but being a person that suffers from a skin condition that wasn't easy to cover, so she set out with dermatologists & researchers and helped to develop IT. I purchased the CC eye cream concealer, I suffer from small dark spots around my left eye, the CC eye cream covers it up in no time at all and takes very little to do the job, it also rids those dark circles under your eyes, awesome! My friend Sandy S also got it, I'll leave her to review the products she purchased, but I will say this , it's the easiest application ever for the makeup novice, it has awesome coverage, and it looks natural. I've yet to purchase the other products, but give me time, I've added IT cosmetics to my beauty bag for sure. read more

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I placed the order over a week ago, they told me the order failed and were not shipping my product. I called my bank and they said that IT cosmetics took my money and it was up to them when they release my money back to me or send me my order. So another words where is my $134. I called and spoke to three people at this company, one of them was a supervisor. They all told me there was nothing they could do, i just had to wait. They did nothing to try and fix this or keep me as a customer. Worst customer service ever! read more

This company's customer service stinks! My order is in limbo somewhere. Can't get through via email, chat or phone. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!! read more

FRAUD ALERT!!!!! I used to love their products, but had to cancel my online subscription and overall use of their products. My account with it Cosmetics was canceled three years ago. I have several forms of written and verbal confirmation of this. However, for the past three years they have still charged me for my subscription. I have called the company and each time I get a different story - we've never heard of you, you don't have an account with us, here's your original cancellation from 2018, oh well we've been sending products to your house (which they have not and no proof of tracking to prove this), and so on. They lie each time and I've recorded interactions of each person I've spoken to. Despite my credit card company handling this, they continue to charge my account $54 a month for no services whatsoever. Even with the fraud charges and changing my credit card numbers, they try to get my money, so I'm going to get my lawyer involved soon. Unless you buy their products in an actual store like ULTA, stay away from their online company!!! read more

I have had to return the tightline mascara and their eyeliners 2 x due to being almost totally dry when they arrived. Boy I was so happy to get a 2 for 1 w/ qvc on these items. Sadly I was sent unusable dried up stock. No one at the factory wanted to discuss it really, or take my info. to have a supervisor contact me about all my returns and costs to do so. So sad, all the major cosmetic companies I have called do much more to help you than IT. SCAM and they give you so little in the containers to begin with just take a look folks. read more

IT cosmetics has the worst customer service I've ever had the displeasure of encountering. I placed my online order from IT cosmetics a month ago and after several phone calls, chats, emails I still don't have my products. Yet, they've certainly charged my account. I've spent over 10 hours trying to get my items but to no resolve. Don't order from their website if you want to get your order. read more

Please tell me how or where i can buy the three color compact that came with the $39 intro kit. I bought it in med, the one at ulta called " live love laugh" is not it. Please help!!! read more

Good concept but poor execution: This product line is Orange based for all foundation products, according to the company's representatives. They also stated most returns were for this reason. It would be great if they did not use orange as the base color for their face products or had more options for foundations and concealers. read more

I bought this today from Ulta. I noticed how great the foundation looked on the gal that does my brows. She is very fair and the foundation looked flawless. She picked my color and applied it. It is a beautiful full coverage foundation and very dewy and has a spf of 50 , I have used Chanel and other high end foundations all of my life. This was no less than perfection ! Added plus it was much less expensive than the cost of the high end products like Laura Mercier and others. I suggest you have someone at ulta apply it and see if the color is good. I had no orange tones ! Plus I bought one and had no dealing with continuing products being sent. I avoid all cosmetics on line except for a blush stick called boom. If you want a full coverage you may wanna give it a try ! read more

I ordered their merchandise online instead of buying it at ULTA like I should have. They advertise the kit I purchased was only $49.95 - hey guess what - it wasn't. They charged me a total of 3 times for $49.95 saying I didn't read the fine print and that I would be receiving more. I told them their make up was sh*# anyways. I don't even wear the stuff I purchased because it was supposed to be "light" - but it turned me orange (just as previous yelp reviews mention). I talked to a supervisor after the guy on the phone was rude and condescending. The supervisor told me he would cancel my account and refund the $100 they owed me without even putting up a fight. Which leads me to believe they get this complaint a lot. Not to mention, when you call their 1-800 number, in the automated prompt it even says, "if you are calling about a recent charge to your account..." and then goes on to explain why people might have seen multiple charges to their account. If you get this complaint so much that you have an automated prompt explaining it - maybe you shouldn't handle business that way? Point is: This make up sucks and they draw you in to get your money. Don't buy it. read more

Really love the products but I am not happy about the holding charge. They basically charged my card double of what I ordered and advised they would return it 2 weeks later. That was never disclosed to me at all while ordering on the phone. So I was supposed to be charged 160 dollars and was charged 160 twice, one a holding charge. It's my debit card so they straight up took cash out my bank account to hold on theirs. For this reason, I will never ever EVER go through the distributor. WTF?! How is this even ethical? read more

I ordered the It Foundation cosmetics and was very excited to get it. I waited and waited. I received a note in the mail that they had a delay in orders so I waited and waited. I received a second note in mail. Your product will be shipping soon. So I waited and waited. I received a third note in the mail. We have cancelled your order if you want you can try to order again. REALLY NOT GOING TO HAPPEN. VERY POOR ON THEIR PART. read more

I recently purchased it CC + Color Correcting Cream and have never found a product as terrible as this. When I applied it to my skin it was like plastering my face with cement. It is think and dry. Of course they will not accept any returns, so I'm out $ 38 plus shipping. I saw the advertissement and fell for it. I gave it a one star because there is no minus. read more

Great makeup.. yet..SUCH A CON! Honestly the makeup is so smooth and beautiful on my sister and I! My sister was actually in one of the commercials so she got the whole thing for free that day! By the time she ran out she really wanted more so she orders it and of course this time had to pay and they charged her the price TIMES 3! YOU NEED TO BE TRANSPARENT IF YOU WANT REPEAT COSTUMERS!! Say this is how much we will charge you. Don't do all this sneaky crap. It's not cool. Just be real and honest and people will buy from you because you have great products and a story. Why would you want to be sneaky and aloof with the people with freaking face issues when we are the ones who have been dealt terrible self esteem cards with our terrible acne and inflamed complexions. Now you're gonna take our money be a bit scammy and pretend you are for us and one of us!? If you are gonna be for us be for us. Don't make a scummy profit by sneak charging us more than is blatant. Now we have moved on to other makeup that we know exactly what we are gonna get when we buy it. And when people asked about your makeup products we tell them the truth good makeup if you wanna feel taken advantage of. Such a shame, we could have been so great together. read more

THIS A SCAM BEWARE !!! LADIES i had to file a claim with my bank to get my money back and GRC. It cosmetics debit fit $55.48 but returned $42.32 after I was told I would get a full refund! It was a nightmare just trying to get my money back and the product was horrible! No coverage what so ever :( read more

AVOID THIS COMPANY!!! BUYERS BEWARE!!! You get your product but poor customer service. If you try to return a product, they will hold it for a month so it's past the 60 days so keep your tracking number. Take photos of everything you send including the box and return slip. Write down the date you received your products because they use the date shipped as the date you receive it like it magically appears in your mail box within the same day. Product was okay but your better off purchasing a similar product at a retail store where you could at least return it without a hassel if it doesn't work out. And you won't get suckered into this customization program where they bill you sky high prices. read more

I recently purchased a kit from It Cosmetics. It came with the By Bye Foundation, concealer, Lipstick, Liner, Mascara, eyebrow pencil, and free gift of a fantastic brush and face disk. Love it!! Love the way it looked and felt. My only complaint-I felt like the Bye Bye Foundation package was very small. I understand this was a package to try the products but it seems like it is half empty! Otherwise I am a fan and will be buying again! read more

ok cosmetics but horrible corporate support. They give you a customer log in. Your order history is not complete and you cant track autoship or change it through your account. In fact i had no idea of what or when my next autoship was to arrive. Suddenly i get a shipment, wrong color and when i looked up the order it was suppose to be shipped in sept but wasnt shipped until Oct. This is significant bec of their 30 day refund policy. I had to argue with the order dept by phone and the online chat support gave me wrong shipping return info and neither could find the order no i gave them trying to say i ordered from qvc, hell no! One's acct online should have full records, especially autoship info. I am not at all comfortable buying from such a disorganized company. read more