The guys at iStore are pleasant enough, but they do not accept or understand our rights under the NZ Consumer Guarantees Act. . Which is if your phone has a major fault like mine had, battery was defective; then we are entitled to have our own phone repaired, our money back or a brand new phone, it is our choice not theirs. We do NOT have to accept a refurbished, serviced phone, which could well be a second hand phone they have overhauled in Australia!! Because of their intransigent attitude, I had to go to the Disputes Tribunal to up hold my rights. . I won the case and they were ordered to refund me the full cost of my iPhone. read more

I consider myself a relatively patient person but computer issues really push me to my limits...like tanty throwing, stomping my feet, toys well and truly out of the cot, limits. Soo you can imagine my delight when these guys moved in down the road a couple of years ago. Since then I have been in here with several issues - some small, some not so small, but in each and every case the staff have been friendly and really helpful. Yes, their have been times when they haven't been able to fix my issue but they have always given me alternative solutions or other avenues to try. Plus their shop is shiny and white. Thanks iStore NZ. Please never move. read more

I had a fault with my brand new iphone 6 plus camera. After 2 months of use it stopped working properly and it wouldnt focus. After calling Apple Support and going through their steps, I was told I would be allowed to have my handset replaced as I explained that it is terrible how it ceased to work after 2 months. So I went to the istore with my case number and my phone. When i told them what the fault was they proceeded to tell me to turn off find my iphone, take the password off and then was given my sim card. I had to ask what was going on as I was a bit confused as the sales assistant didnt explain the procedure/options/solution. They told me, as the previous reviewer said, that the only option for me was to have it fixed. I asked, so if it breaks again, what then? The SA said we will fix it AGAIN. SO I asked, if it breaks AGAIN? The SA continued, we will fix it AGAIN. With that said, they reluctantly gave me the Apple Support number for Australia that would "send them verification and authorisation" to give me a new handset. Let me just say apple were amazing and they were extremely understanding at how frustrating this issue can be. Therefore, they updated my case number to say that I am entitled for a handset replacement. After the phone chat I was told to wait for about 10 to 15 minutes before going in and getting a new handset shouldn't be a problem. I go in 30 minutes after the chat to ensure everything is all set however, the manager proceeds to tell me that there is no such confirmation on my case number and that the email received from the Apple Support assistant herself is an automated email that confirms our conversation, when in fact it was a personally written email that stated that the update should be on my case number and that if i had any questions I can call her or email her regarding this case. In which case the manager called me a liar or unintelligent to say the least. All in all, the manager and his team, made my experience with iStore painful and awfully long. Even though I was told that I could be issued with a new handset straight away From Australia Head Office (given that they have stock.) When I got to the store they told me that they would have to wait for a confirmation from apple to say that that is the case and then have a new phone sent over from Australia which would take from 3-5 working days. read more

Not very impressed with the iStore Takapuna service department. My 27" iMac developed a video display problem, which they diagnosed as a faulty slot on the logic board. Quoted $1400 to repair it, but suggested buying a new $2700 machine instead. I took it home, and after a bit of hunting online found that it was a known fault, Apple had released a free firmware update which fixed it. (In the process of investigating the problem I also found that iStore had left some screws out, and others were only partially tightened). I don't know whether they are simply out of touch with Apple service releases and not very good at diagnosing faults, or if they were deliberately trying anything to sell a new machine, but either way I wouldn't recommend using them. read more

So um, walked in here & got suspicious looks for some reason. My phone battery was expanding (obviously faulty), but I knew my phone was a lil old now (original iphone 5) so I could not get it done under warranty. However, I was not expecting to be quoted $80 simply for looking inside the phone (it's a 5 min job!!) and then $157 for replacing the battery, or because the battery was ruining the case $500 for a full body replacement!! Needless to say I refused and bought a secondhand phone for $220 on Trademe. To be treated with suspicion for no damn reason, and then quoted stupid amounts of money, there is no way I think Apple should endorse this shop. read more

The staff have always been incredibly helpful with any little query I may have, being as technologically challenged as I am. More recently after an unfortunate accident with my computer they not only told me about my insurance rights but helped me select the right computer for my needs. read more

The staff were neither friendly nor helpful. Which is not the experience that comes with the Apple brand. The technical side of things were efficient but a simple smile goes a long way. If the staff in a business seem like they are in any way interested in offering more than a basic 'take your money' service repeat business is more likely. So unimpressed I bought a phone from Vodafone - and no - it wasn't an apple product. Perhaps some customer service training might be needed? read more

I live in California. This store had some odd macbook cases that were discontinued and not available ~anywhere else [I also found them listed on websites in UAE and India, but reaching out to them didn't get anywhere.]. So...a fellow who works here took the time to look into postage abroad, even though the store doesn't usually offer international shipping. No one else was willing to do this, so...yeah. Good service. read more

If I had a choice to not even leave a star I would! I came in this morning to be met by a girl with purple hair, and looked like she was still half asleep. I did an update on my computer and it was not turning on. I brought it to your store to be told by purple hair it was a hardware issue and it would take 13-14 working days. She then referred me to Yoobee in New Market who were also full. What miss sleepy purple didn't tell me was to go to Harvey Norman and see Kornal and it would take literally one minute! Absolutely useless and shocking customer service on your behalf! read more