I've been here twice - once for a massage and once for a mani/pedi. The for the mani/pedi: They…read morehad no slippers for my feet so I had to walk around barefoot after the pedi (to the mani table). There were no yoga blocks for the pedicure so I had to hold my leg in the air by myself for ten minutes at a time. That was a workout for me, and I know my mom wouldn't have been able to do it. They have no dryers (!) so when your hands are done you can either blow on your nails with your mouth or sit and wait for them to air dry. For the mani they sit you on a short, uncomfortable bench and pull the table away from you so you're leaning outward and hurting your back. Also, they don't take your payment until afterward, so your nails (which aren't fully dry because there's no dryer) get ruined trying to get into your wallet. Re the massage: it was a combo sauna/massage experience and they offered a threadbare robe with someone else's hair on it. They expect you to wait in the sauna until your masseuse is ready. I ended up calling the front desk from my cell phone to ask what was going on. I was escorted to an open area where I had to wait and everyone was dressed except for me (I don't mind wearing a robe if we're all in a spa, but this was just weird). And I was carrying my wet boots, clothes, and purse with me while trying to stay covered in my very short robe. When they were finally ready for the massage I had to ask for help carrying everything into the room. Just not a great experience.The massage was okay but it was too light and she never asked if the pressure was okay. Also, if you at all need to hold onto a railing down the stairs, DON'T USE THEIR STAIRS. The railing is not properly installed. If you are holding onto it while going down, at one point it sits flush against an overhang and you will jam your fingers between the railing and the overhang and hurt yourself. They do have an elevator, so definitely ask to use that. Also, twice there was no one at the front desk (reception) and I had to yell loudly to get someone to come to the front (no one could hear over the hair dryers). Will not be going back and I recommend you don't, either!

I received a gift certificate and as I have never been to this establishment before I decided to go…read morewith the signature facial because it seemed like a safe bet and it was fully covered by my certificate ($75) I called to make the appointment and was told for $75 I would get the signature facial including extractions. I asked if I would be seeing a licensed Esthetician and assured Gina Marie was. This is how the actual appointment went. I got there ten minutes early as instructed to fill out paperwork but was given none and at ten minutes past my appointment time Gina Marie casually came out to get me. She never asked for history on my skin, allergies, preferences, nothing. I was not given any paperwork. This signified to me she wasn't interested in my history or keeping a record on my skin. Not a good sign. While kind and personable, she lacks in professionalism and seemed not as well versed as my previous Esthetician at an actual spa. I consider Paparazzi a salon that does spa services. I could smell perm/ chemical process odors while waiting and during my treatment I could hear everything all through the salon. Not very relaxing. So for a half hour she basically washed and moisturized my face. No extractions and nothing special. She did try to up sell me many times, critiqued my skin tone in a derogatory manner and was over all just a little irritating. I was amazed that service should cost $75. For $30 minutes? When I left I had cleanser gooped in my hair and some kind of crusty stuff all over my neck. I discovered this in the car. I've never had a worse treatment anywhere. I do not recommend.