On 9/11, my friends and I visited this restaurant on a day that holds deep significance in American history, especially for my friend as a proud veteran. Upon arrival, we were not greeted and had to seat ourselves. After we sat down, we ordered drinks, which were great. However, when we placed our food order, our experience took a turn for the worse. Melissa, the very rude server, informed us that they were out of fried chicken. We opted for jerk chicken instead, to which she responded, "Well, the chef only has one serving, so you all will have to decide who gets it." Despite our growing frustration, we decided to give the place a chance and ordered something else.
By the time our meal arrived, we were over it. Our tab came to about $116, and we decided not to leave a tip due to the poor service and the disappointing food. The rice was stale, clearly the last portion scraped from the bottom of the pot. The jerk chicken tasted old and reheated, and the fried wings were utterly flavorless. We chose not to complain because Melissa was so rude that we didn't want any confrontation.
As we were about to leave, my sister went to use the restroom. Melissa approached us, aggressively asking, "Did y'all not like your f***ing service?" After she asked multiple times, I finally responded, "Actually, we didn't." At that point, she became furious, shouting at us to "Get the f*** out of the restaurant" and "Go back to Boston." When the owner, Chris, came out--who, by the way, is Jamaican--he didn't ask us what the problem was. Instead, he told Melissa not to entertain us and walked away without resolving the issue. I even asked him to pull up footage to show where we were supposedly rude or complained about the food, but he refused and went into his office.
I strongly advise against eating at this place. The customer service is terrible, the food is awful, and Melissa will ultimately be the downfall of this business--mark my words. The way we were treated was completely unacceptable, and I will never support this establishment again. To top it off, even the neighbors next door shared similar complaints about this place. read more