Very disappointing visit! Our water had no ice and tasted like it was run from kitchen sink. Male waiter was nive, apologized and brought ice. Burgers wire mediocre at best and fries were horrible and cold. We used to come here years back and it was always great so I assume lack of management is causing this substandard review. read more

I gave 4 stars because I have never found a restaurant that there was NO room for improvement but we liked the Islands Restaurant very much.

We love Islands and always have a lovely experience. Great food, ambience, and service. Kolby is amazing! An incredible server.

This location is always busy but instead of waiting for a table we sat at the bar as they offer full service. Our bartender Simone was on point with the special drink we've requested. If you're in the mood for a good burger and fries, can't go wrong with Islands. I ordered the kaanapali kobb salad which was so tasty and my BF ordered the kilauea burger that came with fries. Fries were better than any other I've tasted. Crispy but not dried out on the inside. read more

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The Hula burger today at the Islands in Desert Ridge mall was the best burger I have had in a long time My server jordan was incredible, friendly, and a great professional attitude I will come back and ask for her Dr Conley read more

islands Burgers has one of the best veggie burgers I've ever had! It was flavorful, juicy, and perfectly cooked. The service was excellent--friendly and attentive, which made the experience even better. However, the fries were a bit too hard for my taste. Still, the veggie burger alone is worth the visit! I'll definitely be back to try more. read more

Islands Restaurant - Veggie hula burger - American Near Me - Phoenix, Arizona

This is a great restaurant! My family and I stopped for lunch at the Desert Ridge, AZ location. There were 5 adults and 2 kids. Our amazing server was Jordan. She was one of the best servers we have ever had. She promptly greeted us and took our drink orders. Jordan was professional, friendly and laughed with our family. If we could have invited her to have lunch with us, we would have. We decided to get appetizer when we ordered our lunch. She asked if we wanted the apps served first or along with the meal. The fried green beans were delicious. When our order came, it was delivered by the manager and two others so everybody received their meal together. Thank you. The food was hot and tasty. Jordan kept our drinks filled and on top of all needs. This was such a great experience. Thank you Jordan, management and the entire team! We will be back. read more

I would skip this one , just not my thing . Wet sloppy and fries weren't it either . Service was ok ,little slow . read more

We have been coming to Arizona for years and have always seen this place but never been. This trip we changed that and I'm happy we did!! I had the chicken teriyaki sandwich and oh my gosh it was to die for! Service was quick and our waiter was on top of it the whole night! While we don't live in Arizona we will definitely be back next time we visit!! Thanks for some amazing service and even better food!! Don't miss out on this place when you see it! I'm mad we hadn't tried it sooner! read more

Islands Restaurant - American Near Me - Phoenix, Arizona

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Haven't been to Islands in ages. Went for lunch and I gotta admit the restaurant is still there and quite busy I might add! Seems they have expanded their menu with alot more options! I say that in a good way. Ordered the nachos and they did not disappoint, healthy portions too. The fries, and onion rings were all delish. Was to full to finish my scrump delicious burger. Oh well got dinner . Good food as I remember! Thanks Islands, will be back! read more

I've been going to Islands for years - the food is always consistently good, and the staff is friendly and welcoming! I want to give a special shoutout to Caleb for his excellent customer service. He went above and beyond to make sure my order was perfect and that everything I requested was included. He was super friendly and attentive- something I really appreciate as a customer. read more

Food was ok with that being said the server as well as the manager have a lot to be desired for. Since when do you order an appetizer and have that come out with your meal? The manager did not seem to give a crap. Acted As if it was a bother to talk to her. We probably will not go back anytime soon. read more

As a first time mom. I can't tell you how much I appreciate a changing table. But most importantly a chqnging table in a stall. 10/10. Great food always fresh and delicious The alcohol flight is amazing has great variety The staff is always nice and attentive. read more

Food was great as usual, service was exceptional, the ambiance was kinda loud but still ok. read more

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I'm usually a fan of Island's. From it's tropical and surf decor to it's island inspired menu, Island's mixes food and fun. This location still has tropical and surf decor. (I'm a big fan of the ceramic birds.) It even has the menu items found at all Island's restaurants. The food itself wasn't quite on par with other locations I have visited. I decided to try something from their lunchtime menu. I went with the patty melt and fries. Island's patty melt is served on sourdough instead of rye bread. There was too much bread. It was hard to taste the insides over all the outsides. Both the meat and bread were dry. Fries were what I have come to expect from Island's. Fries are cut from fresh, skin on, potatoes. Rustic in appearance, and thicker than fast food fries. read more

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In the process of relocating to Phoenix & This is like my third visit to Islands and is definitely a favorite! Blown away by the consistency of the food as well as the customer service! Food literally comes out, looking like the picture! Great job in the kitchen and great job to the crew! read more

Islands Restaurant - Just greedy.... #everything - American Near Me - Phoenix, Arizona

We had the BEST service! Our server was very attentive, I had so many questions about the menu and she was extremely helpful and selected the perfect bowl for me. We will be back!!! read more

Sam is the bartender and takes care of the lounge area, she did a great job today I really enjoyed her personality and she was on top of everything. YeVet ( ? ) the manager stoped by to say hi. I had the Hula burger, Swiss cheese, mushrooms, and I added bacon, served on my choice and I ordered the wheat bun that was incredible. My husband ordered the BLEUNAMI burger and Kona Longboard beer, He ordered his on a white fun and he said his burger was incredible as well. I really enjoyed the french fries they were crisp tasted like air fried. My husband said they were not his favorite tries. The place was great and I WOULD recommend. read more

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Food is good and priced right. We had a late lunch on 1/14/24 and was able to take advantage of the happy hour. I had an individual serving of the tortilla soup (limitless bowls are available) and it was good, temperature wise could have been a little warmer. My husband had the chef salad and said it was really good. Mai Tais are some of the best we have had and a great price at happy hour. Service is always attentive. Atmosphere is island like and makes you feel like you are on vacation. For the price I would definitely recommend. read more

Why don't you list prices online? The burgers are rather pricey. Fries at great though.

This Island's has some of the beat service and quickness of getting food. The two downfalls I feel it has is being in desert ridge, the parking is HORRIBLE and getting in and out during busy times, especially the weekends, is a nightmare. Secondly it is always busy. Many times tables will be empty yet you still have to wait because the host at the front is flustered, and they are too busy taking names and doesn't see which tables are open. When the waiters and waitresses have to come and tell her they have open table(s), something isn't working. But.....the food Is fresh and the staff generally hustles (we have only had bad service twice). I would also say its one of the more fresh, tasty non-bar food styles in the area. read more

I've been an Islands patron for over 20 years, having been to them back when I lived in Southern California. For the Phoenix area this is one of the few locations left and it's so freakin' far! But we were in the area and I couldn't help but stop by for my usuals -- cheese fries with a side of ranch, and the toucan on wheat bread! They've got a small kids menu which my kids enjoyed. Our server was always prompt to keep our drinks refilled. The restaurant looks like any other islands. Please open one in the east valley pHx area!!! read more

When visiting Arizona our service here was lovely, and even though we had never been here before our waiter knew everything on the menu, and the food was super good!!!! The vibe here is nice comfortable and sincere. When you're here you feel like family. It's where you want to be, where everyone knows your name!! read more

Islands Restaurant - An happy customer - American Near Me - Phoenix, Arizona

Everyone super friendly from the hostess to the servers. Food was as expected. Never any surprises (always good). You can tell a lot from the customers to the staff. Everyone was having a good time. I always enjoy my visit. read more

So we came for our sons birthday. This was our first time. I feel like for the prices the food was subpar. The burger was huge but didn't have very much taste to it. You have the option to salt your own fries. The rosé was delicious. Environment is very neat and we enjoyed sitting outside. read more

Islands Restaurant - Kilauea burger - American Near Me - Phoenix, Arizona

Yummy food! Good burgers. The menus are stuck to the table. Got the Malibu burger. It was good. Comes with fries. Really good. Got the nachos they were okay. read more

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went for dinner, had the most amazing server "Karly" she was adorable friendly brought refills before we even asked she exemplifies customer service!!! there was also another female worker who (every time we finished a plate) would be right there to sweep up the dishes. we come to this location 2-3 times a month . we used to frequent the one in burbank california when we 1st met 30+ years ago and this is why we come back aside from the food always good and fun environment! Thanks islands and Karly hope to see ya again!! read more

I've been coming here for about 8 years now. Always great atmosphere with tvs playing everywhere. Some playing sports, some take us to the beach for surfing views. The green everywhere really make you feel like you've stepped away from the outside world. The service is usually super awesome. I say usually because I recently had one sever who just did her job. The service was good, but it should have been great. One of our favorite servers is Micheal. He's always friendly, funny and super attentive. Ive mentioned to the manager on a number of occasions how much his team is awesome. Now about the burgers... wow!!! They are amazing. My favorite is a Hawaiian. The teriyaki sauce and pineapple are a great mix. Their chicken wrap is just as delicious as well. I can go on and on.... Check them out for yourself. read more

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Our server Cassidy was an absolute delight! we were seated on the patio and she was out to check on us every 5 minutes which I know is difficult to do considering there was a bigger party inside. Our cups were always full and she was very patient with our party as well. We will definitely be back!! read more

Four of us went there on Saturday night. It was pretty busy, but immediately we found a table in the bar. Our server Michael was excellent, perfect ratio of attention and space. He was also very pleasant. Our order came out quickly, the burgers were great ! Thoroughly enjoyed dinner at The Islands at Desert Ridge. read more

As amazing as I remember from over 16 years ago. This was the job of my youth...got me through high school and college. The huli huli chicken sandwich was delicious. The onion rings were very good. The service was fast and attentive. Everyone else loved their food too. I will be back. I miss the metro and Mill avenue locations. What great memories I have from working there when I was younger. read more

First time trying this restaurant and our experience was good. It was tropical themed which was cool. They have big portions of food but taste was just okay, nothing special. Our favorite was this strawberry coconut smoothie! It was delicious. I ordered a lemonade at first but didn't like it. I tried my fiancé's smoothie and was hooked! I had my lemonade switched out for it. The service was great. read more

Islands Restaurant - American Near Me - Phoenix, Arizona

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I love Islands at Desert Ridge in Phoenix, AZ. My boyfriend and I somehow became easily established regulars - we love to sit in Kolby's section. He's so fun, has a great energy, orders are perfect, and he relates to everything so well. It's a pleasure to get to know him. Matt K. is up and coming and soon to be on par with Kolby! Matt is so friendly, energetic, remembered us immediately, and even though he's hosting, he works just like a server. He always comes by to say hi, joke around, and get to know us. I can't wait for him to become a server! We spoke with his manager, Paul, to put in a good word for him. Remember the staff - they make or break, and Islands' staff makes! My family and I have been coming here for YEARS. I went here at least when I was in middle school so 10-12 and now I am 29. Every single staff member has always been excellent - service is consistently amazing, atmosphere is light and fun, and the food/drinks are delicious. I love all the decorations - they have so much character. Bar seating is super quick service but honestly so is regular seating. I would lay down my life for their passion fruit iced tea - get it with an orange! I always, always get their Tiki Tenders with multiple sides of buffalo sauce (it's flavor and spice!) and a Longboarder (cheese, onion, tomato, pickles, Thousand Island dressing) on white bread. They cook their burgers medium pink throughout. Top notch! read more

The food at islands is great but that is not the reason for this review. Our server Zachary just blew us away. The best service I have ever had. Always attentive, truly cared and we never had an empty drink at our table. If islands can find more like this, it would be the only place I would eat out. Request to be in Zach's section! read more

I've been coming to Islands for years, being an L.A. native, since they're all over Southern California. Known for great burgers, beers and drinks in a laid-back friendly environment. Dinner last night was great! Had the Longboard burger, son had the Maui burger, and wife had the Beach Bowl (teriyaki chicken and grilled veggies.) If you've never been to an Islands before, you may be catching the "Hawaii + surfer + tiki" vibe and naming convention going on here - lotsa of fun. See pix. In all my years coming to Islands, I don't ever remember them getting an order wrong - but last night they did. These things happen. Minor issue, my burger had the wrong sauce... I brought it to my server's attention (Emily - she was outstanding) and she walked it back to the kitchen to fix. WITHIN LIKE 3 MINUTES, I had a replacement Longboard burger, seriously fresh and hot, delivered by the manager Chris. He was professional and just had a "we'll make it right" attitude about the error. AWESOME service! Cannot say enough about the staff at this place, from our first greeting at the front desk to paying our bill, great service! Thanks Islands for keeping up the consistent quality all these years. And thanks Emily and Chris for an outstanding experience last night! read more

Islands Restaurant - American Near Me - Phoenix, Arizona

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Yummy yummy. I like how spacious this restaurant is and I like "Hawaiian" theme. They closed many tables to make it even more spacious since the covid-19. We had a tide? or wave? burger, don't remember the name but it's the basic burger with a side of french fries and oh my goodness!!! French fries here are so crispy and tasty. Usually, I prefer McDonald's fries over other healthier and better fries, but fries here are... too good!! And the burger was really good too. Good amount of fresh meat, cheese, and some toppings. Yum :) And the Hawaiian burger and the sweet potato fries are a thing! Huge grilled pineapple chunk and teriyaki spread made the burger even tastier. And as I mentioned earlier, fries here are so good, and sweet potato fries. You should try it!!! And another good thing about this place is that employees are so friendly :) read more

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Do not order chips and salsa online. I ordered it and this is how many chips came with it. not worth the money. i wish i could talk to a manager about this. read more

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Thank you for opening the outdoor section and turning on the heaters for us. It's hard to eat inside with 3 kids and a giant wagon stroller. We've always loved Islands and have been customers of this location since 2013. We do miss the PV location though, I had my first date with my now husband there. read more

Islands Restaurant - American Near Me - Phoenix, Arizona

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Came in to cool off and have a refreshing drink bring it was a very hot day. It felt good just to chill with a drink and people watch and our waitress was very good about checking on us while making her rounds of her area. Next time I will have to have some food. We had already eaten when we went in here or we probably would have indulged, as the food smelled so good. It was a pretty good day to be out. The restaurant wasn't super crowded and we got in right away. read more

Really good burger! Forgot the name already, but the one with the avocado filling and onion was a solid burger. Very juicy meat and I enjoyed the combination of ingredients Salads were overwhelming but it got me and my family through to next day lunch. Had the Chop Chop and the Caesar. I liked our Caesar the most We also had truffle and regular fries. Not pictured Our truffle Parmesan fries were again, very solid I was not disappointed in this experience at all. I would come back! read more

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