I am editing my previous review because the response to my complaint from the managers was…read moreincredible. Their customer service reply really made up for the previous experience with their staff and they ensured me they would address the issue with their team. :) Old review: I visited the Gypsea Gelato in Kona today and was extremely disappointed with the service. I ordered a single scoop child's cone and was told "We only have our Ube waffle cones, we are out of the rest... but don't worry they don't really taste like ube". I said ok, that should be fine since my daughter wants a cone. When I get to the register, after they had already filled her cone, I was told the price was $8.50 for the child's size ice cream and charged an additional $3 for their "specialty cone". Prior to choosing the cone, I was not told anything about it costing $3 additional dollars. Nor that a kids size scoop for that cone would be $8.50 when it should usually be $4.99. So I paid $11.50 for a child's ice cream. When I brought my concern up to the 3 teenagers working there, they all made me feel as though I was in the wrong for not knowing my child's cone would be $11.50. One of the staff checked to see if there was a price on the front of the sample cone thinking she could rub that in my face but there was no price shared. So, I had literally no way of knowing how much I would end up paying until it was too late and no apology or kindness was shown whatsoever. Another staff member said "we aren't in charge of what they give us"... and to that I say, that doesn't absolve you from sharing the price of this speciality option -which again, was the only cone option offered. Had I known I would be paying $11.50 for a child's cone, we would have happily ordered the $4.99 cup. I'd appreciate if the manager would get in touch with me -not so much for the outrageous cost but more for the fact that their staff provided such poor service in not sharing the price, and not trying to kindly resolve the issue.

They have multiple locations on the island. The one in the Coconut Grove shopping Center is small…read morebut has a great variety of flavors. I tried the salted caramel and the 100% Kona Coffee. The creamy texture and deep flavors brings us back time and time again.

Wow! We went on a Saturday morning ie 8 am and some of the flavored donuts were already sold out…read more The service was awesome. It is behind the 76 gas station food court area. There is parking and there are plenty of tables to sit & enjoy. There are signs indicating where the food court area is located. It is nice and ample to eat your Malasada or donut. Prices are from $5 to $6 each. We had the Ube 10/10 and Creme Brulee 10/10. I will definitely return.

I stopped by here earlier today with my father for a morning treat. We found Paradise Bakery Hawaii…read moreon Yelp while I was looking for a bakery near Kailua-Kona. This spot is located in a food court area and was actually the only place open when we arrived. Since it is a stall, there is not too much to say other than there were two people working and a large display case filled with donuts, with malasadas in the back. After looking things over I asked if they had a lilikoi circle donut. They did not, but they recommended a strawberry glazed donut with lilikoi filling and I went with that. It came out nicely decorated with a pink glaze and a small dab of cream on top with a butterfly. When I bit into it I was happy with the flavor. The donut itself was light and fluffy and the strawberry glaze was solid. The real standout though was the lilikoi filling, which had that great balance of sharpness and sweetness and paired really well with the donut. My dad ordered a coconut malasada and said it was really good as well. The bottom line for me is that I would head back here again in the future. They had a big selection of donuts, I enjoyed mine, and I would like to try their malasadas next time.

Absolutely loved my experience Aloha Vibes. The view of the ocean is so peaceful, so you expect…read morethem not to try, right? Not this place. Probably the best fish sandwich of my life and the poke was perfect. The waitress was true to the name of the place and had kind Aloha vibes. If you are lucky enough to get there for the entertainment you are in for a treat. Truly one of the best spots we visited on the island so far. Lots of true Aloha here, Aloha vibes throughout this small restaurant. Hope you get to visit. Soo cool.

Had to wait nearly half an hour due to a staff meeting, which, sadly, cut deep into happy hour. We…read morewere seated just in time to place our first order and score a discount on pupus. Be sure to request inside seating if you prefer not to be too toasty on the patio at sunset. However, the view is stunning! Props for stocking Lanikai's shave ice seltzer (although it's not part of the happy hour offerings). It's so delicious! Food is always plated beautifully, from the dynamite fries (which lived up to their name although they're not spicy) to the kalua pork plate. The lilikoi bbq sauce did not taste like lilikoi, but the wings were crisp and not greasy. We did take out for entrees - they didn't have potato salad (on a Friday night?! ) and I was promised some cucumber salad instead but didn't get it. A mixed experience.

My favorite spot for Shave Ice on the Big Island! This place is a Kona classic…read more I recommend ordering shave ice with ice cream in the middle - I typically opt for Mac Nut Ice cream with Lilikoi, Pineapple and Li Hing Mui shave ice. The perfect cold treat on a warm Kona afternoon. There can be a line at times but service is quick. Located right by the water as well and connected to downtown so you can always go on a stroll with your shave ice. Definitely recommend visiting!!

This is on the lower end of shave ice in my opinion after visiting a number of spots on both Oahu…read moreand the Big Island. I did appreciate the detail with which our server prepared the shave ice and enjoyed the strawberry flavor, but the Pińa Colada tasted very artificial. The macadamia nut ice cream in the middle was average and the rice mochi bits we added on top were decent. I recommend staying away from coconut flavoring in general, as the fruit seems to be less artificial tasting. There's free street parking in the alley behind it, but we were there quite late, so it may not be available during the day.

Best Vegan & gluten free Desert in Big-Island Kona by far! Even their crepe are vegan/ gluten free…read morewhich is unheard of. Both of their signature Macadamia Vanilla and dragonFruit icecream are so delicious and the texture combo with the crepe/ strawberry/ chocolate chips Plus coconut-Caramel was just devine! A MUST visit when in Kona, and only One last free-parking lot up on the shave-ice shop a street down

I had no idea this place was vegan before we went. The ice cream photos looked so good I wanted to…read moretry it. My husband and I shared a bowl and a strawberry milkshake. Unfortunately, I can't remember what the bowl was called, but it had dragon fruit ice cream and a bunch of fruit. This is the creamiest ice cream I've ever had. I would eat this every day over any dairy based soft serve ice had. The macadamia nut base adds a nice flavor to it too. I wouldn't get a milkshake again. It tasted like a great vanilla milkshake, but there was no strawberry flavor. The bowl was mind-blowingly good. I wish I lived in Hawaii just so I could come here more often.

Stopped in for a drink and lite dessert and was not disappointed!…read more Drink: strawberry ade refresher. Perfect amount of bubbles and strawberry purée. Dessert: Mango bingsoo: the shaved ice was so fluffy. I first thought it was finely shaved coconut , but it was a creamy shaved ice. Nice and sweet with generous chunks of ripe mango and almost ripe mango for a nice firmer mouth feel. Service: the service provided from order to pick up was excellent.

We tried a latte with soy milk and a strawberry matcha latte with oat milk. Both drinks were on the…read moresweet side. We were expecting the latte to have no added sugar, but it seemed like the latte had some added simple syrup or sugar in it. If you like your drinks on the sweeter side, this would be a great place for you!

Tawney is the best server. Good food, I kept coming back. I dine here like 5 times during my…read morevacation because of the food and services. Going to miss lava Java. Missing it already.

We've been coming to Lava Java for years and it's our favorite spot for breakfast. It has a great…read moreview of Kona's oceanfront and it's relaxing to drink your mimosa or Mocha (or both as my wife does it) and watch the boats and para-sailors. The service is very good, especially if you are upstairs when Tawny is working. I used to get the Portuguese sausage, eggs, and rice. However, I tried the hollandaise a few visits back and I have been hooked ever since. Now I get the eggs Benedict with home fries and extra sauce for the potatoes. Make sure to visit this spot when you're looking for a tasty, easy going breakfast.

Had the much talked about Ube Milkshake! Exceeded my expectations, and what a huge portion. The…read morestaff provided excellent and quick service and great location nearby my hotel. Clean and bright store and great ambiance all around. Look forward to coming back to try the Croffles and Bubble Waffles!

Service was super friendly!! When we walked in around 8:20, they were empty. However, we took a few…read moreminutes to figure out what we wanted, and they filled up real quick! The girls working were so helpful and worked hard to get orders out quickly. I ended up ordering the Thai milk tea with oat milk. Forgot to customize my sweetness level. Although in retrospect I think keeping regular milk would've complimented the Thai tea more. My friend had the tiger milk tea at 75% sweet which has jasmine tea in it. I thought it was good, but still pretty sweet. Boba was slightly hard and chewy, but it was still cooked through and through. Definitely recommend going down in sweetness regardless, unless you like things super sweet.

Get your coffee and chocolate here!…read more We stopped by an hour ago to round out our shopping before heading back home tomorrow. We picked up butter rum-covered macadamia nuts for my brother-in-law and dark chocolate donkey balls (also macadamia nuts!) for our teenage nephew. Prices are reasonable given the prime downtown Kona location.

If I could give a negative star, I would. We bought coffee from them last May and had a wonderful…read moreexperience. Our package arrived two days after we got home and everyone loved the coffee. Fast forward to November when I put in a large order of coffee, tea and donkey balls for Christmas presents. They charged our credit card and sent an Order # the next day. After that - absolutely nothing!! We phoned at least four times and left a detailed message each time. They never returned our calls. We e-mailed twice with no reply either time. No communications at all. We did get our money back from our credit card company, but I'm wondering if they ate the cost of the credit rather than trying to get the money back from this company. Not good! Let the buyer beware if you try to order online from this company.

Ice cream was OK. Nothing special. Just did not have a WOW to it. Price was a little high for…read morethe area.

This place is AMAZING!!!!! I love the freshness of the syrups and fluffy texture of the shave ice…read more The staff was friendly and efficient. The lines move pretty fast. I went with a build your own on both of my recent visits. The pickled plum powder on top with a condensed milk snow cap is the best!!!! I had yudzu lemon as the base. I could eat this at least 2 times a week easy. The price is right for what you get. Highly recommended.