I'd give ZERO stars, but that isn't an option. My family and I arrived very late into Tampa airport. our ride had been arranged for weeks, and paid for along with the return trip. PROBLEM: our ride from this company NEVER came! My aunt (who arranged the transport) heard from the owner that the scheduled driver was ill but had a substitute driver arranged. At 11pm when we finally had our checked luggage in hand, there was no driver, no car and no answer to calls, text message nor FB messenger. They left me and my kids (ages 6, 4 & 2) without a ride after a full day of traveling! We attempted to call them for an hour. everything at the airport was closed at midnight, leaving us few options! we paid DOUBLE what they had already charged the credit card. the return trip was also paid for but has not been refunded. the owner apologized and said "it would be made up to my family" with no future contact! I will make sure everyone is earned about this unprofessional company! read more