I've been going to Island Dental for at least 10 years and just realized they started charging a facility fee of $15 for each appointment when I went in for a cleaning in November. May be thinking about moving dentist. read more

They go by at least two names, this and Island Smiles. They are not clear on their location 444 Hana Hwy or Lone Ave.? Both phones roll over to Voice Mailboxes that are full and take no message. I filled out their longhand, have to be dropped off in person form, for x-ray transfer a month ago but they never did. I am pissed. Oh and I was never a big fan of their Industrial Strength Teeth Cleeaning, or thier vaguness regarding charges. read more

My husband and I were patients here about 10 years ago. Dr. Yeager was great, however, they were WAAYYYY overcharging, so we stopped going. Went back this last week as I had a bad toothache. Had a 9AM appointment, didn't get pulled into a room for over 30 minutes. Went in, sat there another 30 minutes before being seen. Waited another 30 minutes after quick exam for a 15 minute fix. Hygienist in next room was so loud and unprofessional, kept my anxiety on high. The office was filthy, dusty and cluttered, not what I remembered from years ago. Dentists kids running back and forth throughout the office. Not very comforting as there are dental procedures taking place. Overall just not a good experience and I will not be returning. read more

Island Dental - Dust bunnies throughout office - Cosmetic Dentists Near Me - Kahului, Hawaii

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RUDE!!! The front office staff is rude. The first time I went for an appointment, I walked in to see a patient arguing with staff and staff responding rudely. I didn't know what they were arguing about, so I disregard it. The second time I went in for an appointment, an older patient was very upset about an interaction with front office staff and left almost crying. I disregarded it because I didn't know the cause. Today, my partner went into the office for an appointment that had been cancelled twice and rebooked for today. Without looking at my partner, the person at the front desk said, "You're LATE!" and passively aggressively ignored the register question, "I'm 8 minutes late. I'm sorry for that. Will I still be able to have my appointment?" Don't go here. They were once a great place but that's no longer the case. read more

Our dentist suddenly closed and we were xferred here. The offices are dumpy, the staff meh. I have nothing good to say other than we left ASAP for a dentist closer home with 500 FIVE STAR reviews. read more

These people don't return your calls. Just wanting to know what my appt time for cleaning. I want to cancel. I do a better job cleaning my own teeth than they do. read more

I've been coming to Island Dental since pre-Covid times and have always had a great experience. While I missed Star, the hygienist Amber was so gentle and kind. The hygienists always have good energy and their knowledge and enthusiasm for dental health shows. Most importantly to me, Dr. Yeager is an experienced dentist with a gentle touch and I trust her with all my dental needs. She took care of my wisdom teeth removals and I left with barely any pain. The checkout receptionist was a great help in getting me quotes for future appointments. I also got to meet Dr. Stanley who was very friendly. I'm thankful for my positive experiences at Island Dental! read more

This dental office must erase bad reviews there is no way this place could be 5 star . They wouldn't even see me after running 12 minutes late, it was my error cause my clock was wrong somehow someone else must have set the clock wrong due to a power outage or something. Bottom line is i have waited about 5 months for them to take care of me . My device/denture has broken on me twice since i received it. They didnt really care to listen when i complained about it feeling too big or not fitting well. It seemed tbat the more i complained the more they were tired of seeing me, but honestly you pay 6 to 7 grand for a top denture you want it to fit properly. The chewing process is your livelyhood when it comes to your nutrition and health, not to mention the physical aspects of not having teeth. I lost mine related to a trauma i endured as a young lady, that haunts me everytime i smile or chew. Its so hurtful and embarrassing too. Just an awful feeling. This is one reason i do not like going to the dentist. Dr Stanley left his old office and merged with this one, i just feel like the service is different. I shouldnt have to deal with a denture that keeps breaking. They said they would adjust to fit me well that never happened. The second time my denture broke i was in Florida, then i came back to Maui to see doctor to get it fixed, this was November, im just now getting my denture, well i would have but they refused to see me. It does not take that long and the assistants are the ones that do most of the fitting. They had a couple of young ladies that were working the day of my appt and i left them with. Dr Stanley trusted staff, all to be told that the 2 girls did a horrible thing and just walked out and quit, losing alot of patient information and there dentures. The dentist office did not call me i called them to find out about my denture because no one bothered to call and tell me anything. Guess cause they didnt know themselves how many patiemts were affected by this awful situation. I have waited patiently, tried to be understanding, and have been lied to when i have called and they said they would call me back but never did, and that happened on many occasions. Not just once not twice but many. I wrote them all down. Then there is no documention of some of my calls and conversations. I even said to the office mananger the other day, are you sure you are gonna call me back? She reassured me she would. She did stick to her word and called me back. After all i have beem thru, months of waiting, sore gums, not being able to eat and embarrasing moments of not being able to smile and they cannnot show a little grace? How many times do we have to wait on doctors ? This whole ordeal is very upsetting. The day i went for my fitting Dr. Stanley made a joke about losing the teeth, which i did not find funny. Its hard when you suffer trauma and then at an unforseen crossroads of another dentist, you are left with an even bigger issue. Im not rich nor do i complain but this here treatment has left me scarred and i wil not soon forget how i was treated. This has made me feel even more ugly. Things happen to people tney have no co.trol over and its hard enough going to a dentist, without the dred of how you look to others. I just want to eat . I just want it to fit, is that too much to ask.for? I just want to smile and feel good about myself. That is all i want to be treated with kindness, concern and dignity. ​​I want to be treated like a human cared for by another huuman read more

Th3 worst customer service experience ever. Almost 3 weeks and still can't send my xrays..been patient & they are so incompetent, I can't believe it. read more

I have gone to Dr. Dugan for decades. This practice has gone downhill and money-hungry. I agree the front desk people have not been trained in their job. The idea of giving them a credit card for your file is ridiculous. read more

Wow this was almost a good experience. Had 1 month to get work done before my insurance ended. I told the doctor and the staff about my situation and they assured they can book me on the 23rd and get the work done. 1 week before appointment they left a voicemail saying they are calling "in regards to rescheduling" with no reason why. I called back after a few days since based on the message, it was very brief and I assumed I would get a call back at least before they cancelled. Turns out i was told my appointment was cancelled and now there's no availabilities within the month. Not sure why they did this but it feels like they intentionally scammed me out of using insurance. I DO NOT recommend anyone coming here and working with this incompetent staff and I am calling on the management at island dental to do something about this and make it right ! NOT PONO OR ALOHA. read more

Over about 10 years of being a patient of Dr. Yeager's at Island Dental on more or less a quarterly basis for cleanings, Dr. Yeager saw me not more than two or three times; all the rest of the time the only people I saw were hygienists. Although I often asked to see Dr. Yeager on my next visit, she never showed herself. What a contrast to my previous dentist in Maryland who always made sure to see me after each cleaning. And now Island Dental is charging a "facility fee" of $15 at each visit. I asked what this is and was told that it's "a fee for using the facility". This is like Macy's charging you an entrance fee to get into the store. It's a rip-off. read more

TERRIBLE SERVICE!! FRONT DESK WAS NO HELP!! I was having trouble with my benefits in my part. I finally was able to get everything situated. Called Island dental and explained the situation. A girl Name Pamela took my information and told me I'll let you know if anything goes wrong. Never heard from her. Called the next morning and see what was going on. Pamela knew something was wrong with my coverage from the day before and never wanted to give me a call explaining to me because she didn't want me to be alarmed. The so called manager was no help at all. Apparently it's my fault even though I already knew the situation. So unprofessional. read more

This office has seemingly adopted a profit-first business model. They always seem in a rush to get you through the assembly line with little attention to patient care. They have you sign a form dictating that they will charge you if you cancel with less than 24hr notice (no concern for emergencies, or sudden illness), yet they canceled/rescheduled my appointments regularly. Then they asked me to pay for services a week prior to having the work done! It seems all that matters here is maximizing profit. read more

No issue with the dentists or hygienists, but I'm weary doing business with a practice that tacks on a "facility fee" so you contribute toward their rent. Already charging up to $300/hr in basic preventative services, this additional money grab rubs me the wrong way and makes you wonder what other financial shenanigans they will do. Dental practices are about trust, and if they are adding on unusual fees, that starts to question how ethical they will be when large medical procedures are proposed and at stake... read more

Please read this and save yourself the hassle! I'm new to Maui, this dental office was closest to me and I figured a dentist was a dentist. First off, when I call for an appointment or for a follow up, all the receptionist and I must have spoke to 4 of them have a "what do you want" attitude. They ask for a credit card to keep on record in case you miss an appointment or come late, you'll be charged a hefty fee. On the day of my appointment, I just went in for a cleaning and annual check up. The dental asst didn't seem like she knew how to take X-rays and repeatedly put that uncomfortable stick in my mouth for a good 10 mins to get the same image. Finally I got to see the dentist and after Dr. Lee examined my teeth, he said I needed to have some expensive dental work done. First to replace a crown and then to cap my front tooth. Now, I know I had to get dental work done, however the concept of charging you unnecessarily when things can probably wait became a concern to me. I was then referred to the billing ladies when finished. They proceed to tell me that my insurance will not cover the crown due to the years it was last put in and dropped a payment plan in my face. Said that if you pay cash or commit to a earlier appointment they will lower the $1,400.00 total cost. Now, I've switched to another dentist and this incident was the last straw for me: I called Island Dental a week ago to request that my X-rays be forwarded to my new dentist. They had me fill out a release form (which I already filled out when I did the initial paperwork) and sent it back to the person I spoke to. I follow up with my new dentist and they said the xrays were never sent! I call island dental again and they told me the girl that I sent the release form was out to lunch and when asking if I can send it to another person instead to just get this done, as I requested it a week ago, I get the answer, "we'll have her call you back." Like what?! Just forward my damn X-rays! For gods sake I'm so over Island Dental and their nonsense. Please save yourself the headache from this dentist. read more

From the reception, staff and dentists my experiences in the last 10 years with Island Dental have all been excellent. Everything is explained well from beginning to end. Friendly faces and smiles always makes for a pleasant experience. read more

Very unprofessional. My son had an appointment for a teeth cleaning, I get a call from the receptionist that his hygienist will not be in. This is the 4th time they have canceled his appointment. I do not post on yelp do to the fact that now people who have no clue what they're talking about are now critics but I have never seen such unprofessional office staff. read more

Scam artists that hide behind a dental office!!! AVOID!!! In order to schedule an appointment, you have to give your credit card number, so they can change you without your consent. They do not follow their own cancellation policy. I had an emergency come up and called to cancel WAY ahead of their cancellation period. My phone call wasn't returned until days later, conveniently past the allowed rescission period. I was charged a fee I never authorized to be charged! I am opening a fraud case with my credit card company. I know I'll get the $ back, but why go through all the trouble when you can simply avoid a fraudulent situation. AVOID. Update: I ALSO received a bill in the mail from them in the same amount that was already fraudulently charged to my credit card. I called them to inform them that I was ALREADY charged for this, and they (conveniently enough) didn't have record of it. I had to send proof of being charged by them in order to not have YET ANOTHER fraudulent charge on my account. HOW IS THIS LEGAL?! It's a waste of my time, money, and energy. Who is running their finances?! My claim with the credit card was approved, however, I'm taking this further. A company like this does not deserve to stay open on this island! read more

i went to dr.john dugan , owner, at island dental for implants. after spending close to $11,000 for 3 implants, i am very discouraged. i began the service in dec 2019. he prepared my mouth for the implants. then i was to wait for the bone to grow around them before placing on final implants. in jan of 2020 i received the implants. within 3 wks all 3 fell out. after returning to him, he said, we will give you a discounted price on more work. we are retired and i am 78 yrs old. this $11000 i had to charge and will be paying on that for the next five years. only problem. he bled me dry. i have no more money and now i cant even eat. my partials just flop around. i think it is a crime that he would not stand behind his work. i have a dr. in seattle, who put in an implant 14 yrs ago. this one is still great. i believe we deserve a refund for the faulty work that was done. when i went in to check on implants, dr dugan cranked on the screws and a week later last one fell out. in a matter of 6 months for the prep and finish i spent close to $11,000. then he wanted more. new plan my wife went in for a tooth pulled. she was quoted $200 to 250 to pull it. it was just hanging there. so he pulled it and charged me 650. i am 72. he said when i asked why, you had an absess. that must have been the two zip zips he did with drill in less then 20 seconds and charged me an extra 400. for that. on my husbands final visit with broken implants, he also charged him 300 for adjustments that fell out a week later. then he kept the screws and pieces. he asked, do yu have the pieces, as i offered up, he thanked me and kept them. $11000 later and he kept the implants. yikes. what a crook. this man should be sued. i am contemplating it. he doesnt use this business to help people he uses it to screw people. what a business. and he gets away with it. ps. my dentist friend said when i told him he charged me 650 for pull, saying it had an absess , said, "all teeth loose have absesses. huh. read more

Dr.Hoke is beyond amazing!! I had a lot of bad experiences being at the dentist before . But Dr. Hoke was not only understanding about my fears but he put them to rest. Even when I was having my procedures done I was so relaxed that I wanted to fall asleep. so THANK YOU DR.HOKE and his assistant Donna you guys are AWSOME!!! So check out Dr. Hoke at island Dental were they treat you like Family. read more

Wow! My son has a huge hole in his tooth, we go in for X-rays and preliminary appt. They tell me my son has another cavity being started in the tooth next to it and they want to do baby root canals on baby teeth. I say no, please pull the tooth because the last tooth they filled got an infection under the filling and had to be pulled anyway by another dentist. They say fine, we have to pull both teeth and put in spacers. That appt is over a month away, I call back and see if they will please just pull the one tooth ? They say No. So they took my money for X-rays and will not help an 8 year old in pain unless I follow their scam to do way more than I want. Dr. Dugan literally said he will not pull my son's tooth, but he would if I let him pull two teeth and put in spacers. Interesting. Scammers!!! read more

THIS IS THE WORST DENTIST. DO NOT GO. I've had to have all the dental work done by Hoke redone. I would NEVER recommend. I had several procedures done by Hoke eight/nine years ago and am still suffering the consequences. read more

My visit here was to evaluate my teeth to see if I qualify to do the in office whitening. And I did! Dr. Jessica was very mellow and friendly, she answered all my questions. I will return to do the whitening system and re-write on this post to say how it went. OK so today is 09.15 and I did the in office whitening last month. This treatment is not worth it. My teeth didn't even change shades. I got a take home whitening treatment ad well and still nothing. I paid almost 500 bucks and no results. read more

This place is all business, not at all interested in personal service. The amount of texts/emails/phone calls I get to confirm an appointment is verging on bullying. The admin staff are so intense and make what is already a stressful experience for many people even more so. Go here only if it's the only place on the island covered by your insurance. **Dirtiest dentist office I've ever been in. read more

This place is amazing!! Today I got my teeth cleaned by Chantel. Not only was she friendly and funny, but she also answered every silly question I had and educated me on everything that was oral hygiene related. I'm looking forward to my future visits with Island Dental. They really make me feel like they care. read more

This place is a scam. All they want is your money. I don't trust them. Went in for something very serious. They ended up grinding away my front teeth, my bite did not change and now my front teeth are transparent and look worse than they did before. They did more damage than good. I'm very upset and angry. They should be paying for my dental work to fix what they did. read more

Our search ended for a great dental office when we discovered Island Dental. I have had the pleasure of having Chantel Abreu as my dental hygienist. She is AMAZING. Just like her bio description states, she is extremely passionate about her work and completely committed to her clients' dental care. She has taken the time to not only develop a bond with me, but takes the time to ensure I understand everything about my oral healthcare. I appreciate all of her tips to ensure I have healthy gums and teeth. Chantel...thank you so much for being the constant professional. read more

Dr. Hoke is amazing, me and my two children have went to this dentist. I personally had Dr. Hoke and I had a lot of anxiety about getting my wisdoms pulled. He offered several options, I ended up going with the laughing gas and it was a breeze. He was done so fast, I didn't even know he pulled them out. I would recommend Dr. Hoke. They're a little pricey, but what dentist isn't read more

These dentists work off of production. Always get a second opinion if they tell you to get work done. Because they work off of production they are always calling the schedule and it gets annoying. They also charge $50 if you don't cancel your apt in a certain time. read more

I have been a loyal patient for about 13 years but will never go back. The office staff and practice has lost its aloha and the waiting room is dirty and depressing. No "hello" from the front desk after you tell them who you are - just "yeah, I gotcha down". I was always ushered in quickly with 8:00 AM appointments, so the Salvation Army waiting room and blaring Country Western music did not get on my nerves. The last visit I waited for over an hour and overheard another patient he had waited two hours. I walked out, tried to reschedule an 8:00 AM appointment to the confusion of 3 staff members. Dr. Dugan is a good dentist but is loosing the practice due to incompetent staff. I no longer recommend ISLAND DENTAL to anyone! read more

This is the worst place to go. I worked there for a short while. I was disgusted by Chelsea the girl who interviewed me and hired me. I thought they had a good vibe and I would fit in until the second week there. Trust me, they talk about people who are covered under med quest. Like trash... My son is covered under quest and we love them. These disrespectful staff is horrible. I would never go to them. Dirty and unprofessional. read more

Staff at reception were obnoxiously loud and unprofessional. I could hear them from the room that I was in while the hygienist had all her instruments on. This is the type of place where you feel like you are just a number. For first timers, they take your X-rays, they bring you to this filthy room where there are molds of other people's teeth. the cleanliness is just not there. The seat i sat in had water droplets from who knows what, plastic on the back of the dental chair, mold and rust on the ceiling. Then you wait another 20min to see the dentist. The assistant helping the dentist didnt know what she was doing and he was correcting her and telling her the proper way of recording his findings. I don't want amateurs taking notes on me! what if she records something wrong! Then they tell you to come back another time for your cleaning. I managed to get an appointment from them same day, not that that made it any more convenient. After the dentist examined my teeth, I was told to go back out to the lounge and wait yet again. They finally call me in for my cleaning. During the cleaning, there are other hygieniests coming in and out asking my hygienist if these tools were hers and that she needs to clean up after herself, in a joking manner! Just a very uncomfortable and impersonal experience. The entire process took over 2 hours! I will definitely be seeking another clinic, even if it costs more money out of pocket. read more

Have not gone to the dentist for over 12 years. Finally decided to go everything was fine they said I had no cavities did a deep clean and things were good. 3 visits later they said I had 3 cavities coming up I told them that's kinda weird because I'm taking better care of my teeth now then I was when I was not seeing a dentist. They said all 3 cavities to fix would be between 8-900 to repair out of pocket because my insurance doesn't cover all of it and they use enamel instead of just silver fillers . Went to another dentistry to get a second opinion and they said I had no cavities and everything looked great. During the first couple visits I told my dentist my jaw was sore he said maybe your grinding your teeth in your sleep so he gave me a quote to make me one of those rubber retainer things you put in your mouth to stop from grinding your teeth at night it was a little more than 600.00. I waited a couple weeks and the pain went away lucky I didn't spend the money on that. Be careful of who you choose to be your dentist these guys are all about the money. Dentist can grab x-rays of other patients and show them to you and say you have a cavity here and here when really there is nothing wrong. read more

Rude reception/staff. Overpriced. Impossible to schedule an appointment. Switching dentists.

I was here on vacation and broke a tooth -- Dr. Hoke and his team were amazing. They were able to get me in on short notice and took excellent care of me. I felt I was in the best possible hands, and Dr. Hoke's chair side manner is superb. Mahalo to Island Dental. read more

When I first started going to Island Dental they were smaller and the staff was professional and friendly. It was easy to get appointments in an emergency and they even had 24 hour on call service. Then they expanded, lost their office manager, took on more dentists, and everything changed. 24 hour emergency is long gone. I never used it, but it made me comfortable to know it had been available. I began having trouble with the hygienists. None of them stayed very long after the expansion. I was going every 6 months and might get the same hygienist twice and then they were gone. I scheduled to see my usual hygienist by request and when I arrived she wasn't there and another hygienist ushered me inside without introducing herself. I still don't know her name. No one called me to say my hygienist was unable to keep her appointment with me, so I was not asked if I wanted to see someone else. I didn't. The first thing she did was start denigrating my teeth and oral hygiene, clearly not having read my chart to learn about my saliva gland that doesn't work and open mouth breathing that causes excess plaque to build up quickly. I guess it's just easier to blame how the patient brushes their teeth and deny they do it right. I tried to explain and she went on and on disregarding me. I shouldn't even have to explain what should be in my chart every single time I have my teeth cleaned. I should be able to come in, sit down, and relax while my teeth are cleaned. I don't pay them to be 'educated' and/or 'convinced' I don't brush my teeth when I do. I pay them to clean my teeth. I was going in frequently for professional cleaning to "take care" of my teeth, though the service was far from professional. I still don't know the hygienist's name. She reminded me of an automaton. A recording and robot could have provided the same so-called "service". To make matters worse, she was trying to twist my arm into using a product that I was allergic too. The dentist and I had come up with a solution, but in her mind it was better to make a "recommendation" I use a product that has been well documented to cause an allergic reaction before and was not what the dentist recommended that had been working better than anything else ever did in the past. She clearly imparted that she didn't believe me. Everyone probably gets the same lame educational speech and same treatment without regard for their individuality. Patient's aren't all the same. Health conditions can change things up. Good care comes in tailoring the recommendation to the patient and, most important, LISTENING to the patient in order to make the best recommendation. A year or two ago Dr. Dugan used a cement I am allergic to that was also very well documented on a lab report and made me very ill. It took 2 months for the lining of my stomach to heal after it dripped down my throat for 3 days burning my insides. When I returned to their office to have it removed, I found out something I was allergic to was used even though it was right on the lab report in my patient file. I let that one go as a mistake, they happen. Now it's gone too far trying to coerce me to use something that is damaging to my health. They're supposed to be helping people, not harming them. I don't feel I should have to defend myself to protect my health every time I go in. I often felt like they thought I just had an anxiety disorder, which I don't. In fact, my GAF score is 99, much higher than the vast majority of normal people and at the high end of the optimal range (91 - 100). Exercising due diligence in the face of their gross errors and coercion does not make me an anxious, it makes me a responsible person looking out for and balancing my overall health. Allergies should be in the chart and be automatically addressed and, most important, taken seriously with respect for the patient's "overall" health. I am very, extremely disappointed in Island Dental. read more