BShoppers / uyers beware:
The Florida Attorney General's Office received your correspondence regarding your concerns with Island Cotton. Attorney General Ashley Moody asked that I respond.
We appreciate that you consider our office as a source of assistance. The Attorney General's Office is concerned with all potentially unfair and deceptive trade practices. We use complaints to identify questionable business activities that may indicate the need for formal investigation or action by our office. We are forwarding your information to the Attorney General's Consumer Protection Division for review.
Additionally, we are forwarding your complaint to the State's mediation program operated by the Florida Department of Agriculture and Consumer Services (DACS), Division of Consumer Services. You may follow up with the mediation program at:
Florida Department of Agriculture and Consumer Services
Division of Consumer Services
Telephone: (850) 410-3800
Toll-free within FL: (800) 435-7352
Website: https://www.fdacs.gov/Divisions-Offices/Consumer-Services
The local Better Business Bureau may also be of assistance to you:
Better Business Bureau of Southeast Florida (Miami, Ft. Lauderdale, West Palm Beach areas)
Phone: (561) 842-1918
Email: info@wpbbb.com
Website: http://www.seflorida.bbb.org/
Finally, individual consumers may bring a civil action through the courts for damages, attorney's fees and court costs under Florida's Deceptive and Unfair Trade Practices Act. Because our office is not at liberty to give legal guidance to individual consumers, if you need legal guidance, please consult a private attorney. The Florida Bar offers a Lawyer Referral Service toll-free at (800) 342-8011 or online at https://www.floridabar.org/public/lrs/.
Thank you for contacting Attorney General Moody's office. We hope this proves helpful.
Sincerely,
Chrissy Mendoza
Office of Citizen Services
Florida Attorney General's Office
PL-01, The Capitol
Tallahassee, Florida 32399-1050
Telephone: (850) 414-3990
Toll-free within Florida: (866) 966-7226
Website: www.myfloridalegal.com
PLEASE DO NOT REPLY TO THIS E-MAIL. THIS ADDRESS IS FOR PROCESSING ONLY.
To contact this office please visit the Attorney General's website at www.myfloridalegal.com and complete the on-line contact form. For news on Attorney General Moody's efforts to fight fraud, please click the following link and subscribe to the Attorney General's electronic newsletters:
http://myfloridalegal.com/NewsBrie.nsf/Subscriber
______________________________________________
INTERNET MESSAGE RECEIVED BY THE ATTORNEY GENERAL'S OFFICE ON 01/08/2020
Steven Reitkopf
10200 SW YELLOWWOOD AVE
Port St Lucie, FL 34987
Phone: 56179064510
Email: stevenreitkopf@gmail.com
RE: Island Cotton
53 S Flagler Ave
Stuart, FL 34994
Phone: 772-
Website: www.islandcotton.com
Transaction Date: 12/19/2019
Amount Paid: $154.37
Payment Method: Personal Check or Bank Debit
Subject: Retailer Refusing refund, Employee never stated, no returns, No receipt states all sales final
I PURCHASED Christmas gift for my Fiance, it did not fit, owner refused to
refund, offered exchange, the employee never stated all sales final, no
returns, owner has a paper sign saying sorry no returns?? That alone shod be a
flag! My fiance also purchased a $89.00 Blouse, that had a hole in it, she
accused my fiance of wearing it and refused to return her money, we had
receipts and tags, and she threw us out of her store, handing us back the
damaged blouse, offering a store credit, but, we refused to do further business
with this crooked operator. This blouse, also paid for with her debit card. She
made us wait for her, her employees said she refused to speak with us on the
phone. read more