I genuinely don't understand how this company has so many 5-star reviews. Our experience was absolutely awful, and honestly, it felt like a scam.
We reserved two tickets, and they rescheduled us multiple times in ONE DAY because of 'fog.' We were frustrated but decided to give them another chance. They sent us a link to reschedule for a different day, so we specifically chose a date in August--one of the warmest months of the year--hoping we wouldn't have the same issue again.
And what happened? They canceled AGAIN because of fog.
After all the rescheduling, cancellations, money spent, and inconvenience, the customer service made the whole situation even worse. Based on our experience, I absolutely would not recommend this company. Don't let all the 5-star reviews convince you that everyone has a great experience, because ours was terrible from beginning to end. read more