Horrible repair history Cheats you and blames "everyone is…read morehuman and makes mistakes". Bodywork warranty useless same problems reoccurred

They did an am grace job on my cars and the staff is very professional and the people there are…read morevery honest

To be honest, I thought I was going to spend a arm; and a leg but I actually didn't. I walked in…read moreand talked to the main man about the issue I was having with my car. He named the me the price, for the parts and labor and it was pretty cheap knowing the area it's located in. They knocked out the job in less then an hour. In between the time the parts were ordered and how long it took

Hes a very fair Man. He will charge you the right price. I recomend this repair shop.read more

I highly recommend Essential Auto Care! They provide exceptional customer service, and it is rare…read moreto find an auto repair shop that is this honest, professional, and genuinely committed to helping its customers. Before bringing my car in, I spoke with Daniel and explained that my car alarm had been going off randomly. I asked if they had a diagnostic scanner, and he said yes. I was surprised when I asked about the diagnostic fee and he told me it was free. Most auto repair shops and dealerships I have dealt with charge for diagnostics, so I truly appreciated his honesty and generosity. Daniel was also very friendly and asked for my name during our phone conversation. When I made the appointment, I let him know that my husband would be bringing the car in. When my husband arrived at the shop, Daniel remembered my name, which was such a nice personal touch and showed how much he genuinely cares about his customers. It took about 90 minutes to diagnose the problem, and they found that a loose latch on the driver's side was causing the issue. They tightened the latch, and when my husband asked how much we owed, Daniel told him there was no charge. We were both completely surprised and incredibly grateful! Daniel was friendly, professional, honest, and provided outstanding customer service from beginning to end. Auto repair shops like this are hard to find, especially ones that don't try to make a quick dollar off every customer. Essential Auto Care has earned my trust and my highest recommendation. Thank you so much, Daniel, for helping us solve the mysterious problem with our car alarm that kept going off randomly. I truly appreciate your kindness and honesty. If you are looking for a trustworthy and customer-focused auto repair shop, I highly recommend Essential Auto Care. You won't regret coming here!

I came here with an A/C issue -- warm air, no cooling. They…read moredidn't confirm what the actual problem was but went straight to performing a refrigerant recharge for $235.86, without checking whether the system could function properly. I mentioned that the system had pressure, but no one explained that a recharge wouldn't help if the compressor wasn't working. As a customer, I didn't know the compressor status -- that's what I expected them to diagnose first. After taking payment and completing the recharge (which didn't solve the problem), they told me I had a refrigerant leak. But how was that diagnosed? With the compressor not engaging, there was no circulation, no dye test, no vacuum hold -- just a guess after the fact. They later explained that the recharge was done "to see if the compressor would engage" -- but I had already told them there was pressure in the system. Skipping basic electrical tests and charging for a recharge first is not professional diagnosis. What I received was uninformed consent: I agreed to a recharge without being told it was unlikely to help unless the compressor was working. As a customer, I relied on their expertise to guide the process -- but they failed to explain this critical limitation. I wasn't given a service report or receipt during the visit -- both were sent the next day, after I posted a review. Their mention of a refrigerant leak was never documented, and no leak detection tests were performed. It felt like an after-the-fact explanation when the recharge didn't solve the problem. Their process seems designed to create more work (and more charges) instead of solving the actual problem from the start. Rather than diagnose the issue first, they sold a service that couldn't fix the underlying fault -- leading to more expensive steps later. Professional mechanics explain what they are doing and why. In this case, I paid for a service that couldn't address the actual issue, and was told I'd need to pay again for proper diagnostics. If your A/C isn't working, ask exactly what they'll check before you agree to anything. I won't be coming back.

Needed a nys auto inspection which expired a week ago and Steinway auto repair was convenient for…read moreme as I was able to drop off and pick up later after some shopping around the Astoria area ..They ate a complete auto repair and service shop and cuz comes here as well for minor non warranty stuff like oil changes , etc.. Car was ready when I got back and no surprises , meaning it pass inspection which I knew it would . 4 .5 stars on my yelp meter and will come back to have my brakes checked in a few weeks .

I walk by this shop every weekday taking my daughter to school a block away, so when I bought a…read moreused car and needed its preliminary NY state inspection, I decided to give them a try. Nice folks here, clean shop, They never responded to the request to schedule an appointment I submitted on their website, but they were happy to accommodate me as a walk-in and inspected the car while I waited and it was fast! No fabricated issues or upsells, either!

Eddie, the owner of Spirit Auto Services is a gem. You will not find a more honest, hard working,…read moreexpert mechanic and kind person in the NYC area or anywhere for that matter. Eddie knows cars and welcomes jobs big and small. He treats his clientele like family and patiently explains car issues especially to those of us who have less experience with them. His work is more than good, his rates are very reasonable and he is as honest as the day is long. He is the rarest of finds in the competitive hustle and bustle of NY life. Cannot recommend him enough.

Everything about this place is the best. EDDiE is one of the sweetest human beings on this planet…read moreand looks after my cars, my dad's and uncle's cars for the last 20+ years as if we are his family. Always has my back and best recommendations, great associates, and never disappoints. Thank you Sprit Service Center. Good luck in Baldwin, I will be coming there for all my car needs.

Fair price, honest mechanic - Dennis is great and responsive and doesn't waste anyone's time - with…read morea high mileage small Italian car, this guy could figure out the issue and fix it. The dealer wanted the car for a day and wanted to charge hundreds just to scan the computer. Avoid dealers at all costs.

Came in for some service for my Vehicle and met with the owner Abid. He was able to explain…read moreeverything to me and simplify the terminology so I can understand what he was saying. He performed the work on my car and then double checked it before he returned my vehicle. 8 months later and my car is still running like new. This shop was very professional, great customer service and most importantly honest from the very beginning. I'm a customer for life! Thanks Albid!

Super nice and fast with the work. Will go there again. They took care of a broken alternator and…read morebelt as well as pulley belt. I needed other things but they never pressured you to get it.

I brought my car here after I was driving on the BQE and all of a sudden the wheel stiffened up and…read moreI couldn't easily turn. Scary to say the least. Jay was very kind and they were able to find the issue and better yet, went above and beyond to find out the issue was covered by warranty! So instead of charge me to do the repair he recommended bringing it to a Honda dealership to repair. I really appreciated the honesty and integrity and I will come back again.

My wife and I had been going to Adiel's for car repair service for years. So after I had an…read moreaccident in which a car rear-ended my vehicle into another car in front of me, we knew where to go immediately. We didn't know that the business had been sold to Avid. But what a blessing that turned out to be. Avid was legendary in his kindness, attentiveness, and assistance. Truly, I cannot overstate the incredible quality of service we received. Even though Avid clearly had many clients to support, he made me feel like I was the only one with his attention to my case. As an English teacher, I value communication skills above all else. Avid explained everything to me in the clearest terms, both aloud and in writing via text messages. He told me exactly what next steps I needed to take and what I could expect. At all times, it was clear that he was speaking from a wealth of experience, knowledge, and legitimate expertise in the world of auto repair. Everything he told me to expect played out exactly as he described, and I followed his instructions to a very agreeable resolution. At all times, the communication and support were stellar. As the situation resolved, I told Avid that he's now our guy. We will be bringing our new vehicle to Avid for any service needs from this point forward. Thank you, Avid, for everything you did to support us!

This monday I went here for a check engine light fix, i originally went on friday and they cleared…read morethe light for free to see if it would come back without me ever getting gas (it did). on Monday they did a smoke test and tried other measures to find out what could be wrong and they couldn't figure it out. Due to them not being able to figure it out they didn't charge me anything. They didn't even ask/pressure for a tip or a review. Overall, they worked on my car for almost an hour and a half to try to find out the problem, and didn't charge me for anything, even labor. (still tipped them) Only been here on this occasion but they showed strong morals/values.