I have been reaching out over and over to get this membership canceled, I had gone to this location…read morein October 22 to change my card to pay off the last payment as I couldn't continue the membership.
So I do that, I'm told everything is all good, and I don't get ant notice on my phone, so months go by and I get charged 151.50 in April, I hadn't realized it was on my card until June when I start reaching out to them, by that point I had been charged two more times (63.50, and 44) I work two jobs, so when I can go to the location no one is there, but by August I get on the phone with a man (John) who says he'll take care of it.
I was told I don't need to come in, and it will be taken care of, so great, I had been charged another 63.50 by that point and I asked about getting my money back. (I had finally put a block on the card, too) I was told someone would reach out to me.
No one did, and life was hectic so I admit I didn't either, until a few days ago when I called back, and I was told I had never reached out until this point, I remember the mans voice, and it was john telling me that it was the first time hearing about this. They had charged me another 338 and it hit my credit, again no notice, no email, no text, just hits my credit. I was told someone would reach out to me, no one has.
John is unprofessional, I don't care at this point if he truly just didn't remember talking to me, this is the second time I was told someone would reach out to me and no one has. Oh! And top it all off, he rattled off a phone number connected to the account and it's not one I've ever had, I actually don't know who's number it belongs to. I'm wondering if I've been paying for someone else's subscription as I tried my key and it doesn't work.
I don't usually review places, but I'm pissed and I'm hoping this will get the attention of who ever I need to talk to because it's not John.