With a child who has both egg and peanut allergies.. i was pleased to have found a bakery that actually caters to our childs needs. Eggless cakes!! Although it was a 30min drive from home.. given the high online ratings.. we were willing to make the trip!! I'd ordered a vegan unicorn cake for my daughter's 3rd birthday online 2 weeks ago!! I called the store 2 days prior to confirm my order and pick up date and time. Just for my own piece of mind i called again the day before pick up to confirm again.. i was assured both times that it was all fine!! On arrival we were asked to wait 5mins... then 15mins later we were asked to wait another 5mins... 20mins later and after 2 other customers had come in to pick up their orders i ask what the hold up with my order was. The lady behind the counter proceeded to tell me that the cakes are baked fresh on the day and they were just finishing up the final touches!? When my order finally came out i instantly noticed that the paint on the horn and ears were still wet. I pick up the box and notice that it is warm... mind you the cake was covered in icing!! By this point i realised that my order was either forgottten or left to the very last minute!! As i walk out of the store and head to the car... i noticed that the cake was slowly collapsing to one side and the icing was melting off... so i turn around and head back into the store.. by the time i place the cake on the counter it had completely collapsed!! By this point it was too late to try to fix the cake!! By now... after all the waiting we were pressed for time so i ask for a full refund!! The lady at the front hesitated and proceeded to tell me that the order was ready and packed!! By this point i was fuming and demanded my refund!! So she proceeds out the back and sends out a bearded lady who... with attitude.. asked me what the problem was!! Really... is this bearded lady for real?? I told her that i wasn't happy about the service and i want my money back and that my time had already been wasted and i will not leave without my refund!! She went out the back and sent the original girl back up front to FINALLY give me my refund!! Not once in this whole unfortunate situation did they offer an apology or to try rectify the problem!! This is by far the poorest service/customer service i have ever had!! I would NEVER recommend this place to anyone... if anything i would advise anyone to steer clear of this place!!
I am forced to give this place a 1 star rating as without it i wouldn't be able to post this review!! How this place even has such high reviews shocks me... Must all be from friends and relatives.. lets be honest!!!
I thought my daughters birthday was ruined... but thanks to Abby from The Cupcake Desire at Fountain Gate for saving her birthday!!
Isher Cakes... you should be ashamed or your service!! Thanks for nothing!! read more