On Thursday, May 15, I went in for my 6 month check-up. I was told that I had a balance that wasn't paid. I said "oh no, I pay out of pocket after every visit and have been doing so for the last 10 years". The receptionist/office personnel insisted that I owed for services that I hadn't paid for. She said it was for a tooth extraction in February 2024. I said "WHAT??!! I never received a bill. ,have been coming to this office since 2010. The office clerk went to a file cabinet, took out what looked like a composition book and said, "Yes, right here, you didn't pay for the extraction." I said, "I pay my bill in full after every treatment." She said it was a billing error. They sent it to my insurance company and it wasn't paid, because I have preventive services only. I said I know that, that's why I pay out of pocket.
I am a senior citizen on a fixed income. The bill was $365! The office was full of people. It was highly embarrassing. I really felt humiliated, like I was being accused of theft. Rather than fighting with her further, I paid the bill. Which was never produced, even after paying it. I left there feeling like my pocket had been picked. It left a very bad taste in my mouth, and it wasn't from the cleaning. But rather feeling like I had been taken to the cleaners. BTW, the date was May 15, 2025. I don't know why it didn't show on the post before. I put it in. read more