BRIDES BEWARE!
Initially, Sam seemed wonderful to work…read morewith. After visiting several shops without finding what I wanted, she offered to create a custom gown exactly how I wanted it. She took all my measurements and said it should fit perfectly with little to no alterations. She advised me to monitor my weight and measurements, which I did. I was told it would be ready in approximately 7 months. That was July 2025.
In February 2026, I contacted her for an update. She said the gown had arrived but she hadn't worked on it because she was busy with brides whose weddings were before mine. She finally contacted me in April to schedule a fitting.
4/21: The dress was WAY too big. At least 4-6" too wide and 2" too long. Sam claimed I'd lost 2" despite my weight being unchanged. Even if I'd lost weight, my height hadn't changed. I had also requested a specific cat-eye neckline and sent a reference photo at her request, but the gown had a rounded sweetheart neckline that looked nothing like it. She promised to fix everything, including the neckline, and I resent to reference photo.
7/15-8/6: I contacted her on 7/15 for an update because my bridal portraits were scheduled for 8/10 and received no response. On 7/16, I followed up and explained the urgency. She said she'd email the factory. This was the first I'd heard that the entire dress was being remade. On 8/2, I followed up again. She said she'd "just emailed them on Friday" and would update me ASAP. On 8/6, she said the dress would arrive 8/14 and asked me to reschedule my portraits. I requested a fitting on 8/16 or 8/17 but received no response.
8/17-8/18: I texted on 8/17 saying I'd never heard back and asking when I could come in. She said she was leaving the country in a few days and wouldn't return until 9/9. We scheduled a fitting for 9/14. On 8/18 I tested my concerns and requested a photo of the dress. The attached screenshots show the exchange. Her response was dismissive, she never replied to my last message, and I heard nothing further until the morning of my appointment.
9/14: I arrived and learned she hadn't actually gone on the trip. I'd already canceled my portraits and worked around her schedule. The neckline was still wrong. I wanted a V in the center with pointed ends, but it was straight across with no V. She had also changed the back without permission. It was supposed to have a zipper with buttons, but she replaced it with a corset. I cried and asked why she'd changed the back without consulting me. She blamed my supposedly fluctuating weight, which wasn't true and didn't explain why she'd chosen a corset. When I pointed out the neckline was still wrong, she argued that it was what I'd requested despite receiving reference photos twice. She eventually said, "fine, I'll fix it" defensively. I told her I needed the dress by 10/4 at the latest.
9/24: I asked to schedule a final fitting around 10/4 and whether the dress would be ready. She said it was already finished and she'd be away 10/3-10/6. She had never notified me it was ready. I asked about availability on 9/28 and got no response, so I booked through her website myself.
9/28: The neckline had been altered and the original zipper and buttons restored. However, the dress no longer fit. After being made smaller to accommodate the corset I never asked for, it was not about an inch too small and wouldn't zip completely. Her only response was "I told you it would be tight." 5 weeks until my wedding, I was left needing to lose at least 5 lbs in hopes of fitting into my gown.
10/16: With only 3 weeks until my wedding, I noticed dog and cat hair on the dress, along with a disgusting yellow stain that I can only hope isn't urine!
I never got to take my bridal portraits. Throughout this experience, there has been no accountability and no apology. After months of delays, unauthorized design changes, poor communication, and now a stained dress, I am devastated by the experience. I will never recommend this business to anyone! Not worth the $4640!
