Austin Security and Investigation Solutions provided top notch services with a very professional…read moreteam. I will definitely use them again.

From the owner: Uniformed Security Services, Executive Protection, Private Investigation, Process Service. Free…read moreConsultation. All personnel are Licensed or Certified. Veteran owned and operated.

Ist choice securities is a first rate Company. This is my…read moresecond opportunity to have them install security cameras at my home, both Times they were professional throughout the whole process, the manager Steve Parrish was also very professional and took the time to ensure customer satisfaction, I Highly recommend this security company.

I had a horrible experience from start to finish. Steve, the owner, is extremely aggressive and…read morehas terrible customer service. In total, I had 4 different of my staff members complain about him and then I had to deal with him and it was nothing but unpleasant. He took forever to get me the paperwork needed to set him up as a vendor so I could pay him for repair work and while he still wasn't getting me the paperwork he would literally call every single day to ask for payment. He finally got me the paperwork after 2 weeks of me trying and then I paid him. Then he was to install license plate cameras and due to him installing the cameras at another property I had to wait a month for install. The day he installed them he didn't tell me and then was immediately calling that next day for payment! I told him I didn't even know the work was done AND he hadn't even sent me an invoice! So he did that day and before I could even get it to my accountant he was calling again for payment. He called everyday for it! Normally companies pay on a 30 day turn over time but he is DESPERATE for money (and it was only $1000 so to me that says he is really struggling for business if he so badly needs that money). I checked video footage of the cameras and these awesome cameras didn't show anything, it was pitch black and didn't pick up an license plate image. So I only paid half b/c they didn't work. He got pushy and aggressive saying the cameras were in so he needed payment, but I said I couldn't pay until the cameras actually worked. Thus began more unpleasant conversations and arguments about getting the work done. End of the day, cameras aren't showing footage the way they need to and he won't come adjust them like he said he would. I DO NOT RECOMMEND using this company for the simple fact that it is terrible customer service and terrible attitude....and they seem quite desperate for money so I'm thinking they won't be around for very long.

DT Security's Danny and his installer Angel are excellent. We'd been with ADT/Brinks for 37 years…read more Our current system had been hard wired into the home we built in 2002. Its notices went out on a landline via Spectrum. Spectrum was out so much lately, (actually constantly), our system kept notifying that it'd lost communication waking us every morning between 3 and 5 am. We did not know dropped communication was the error. ADT did not know what the error code was. We attempted to resolve the issue over a 2-3 week period with ADT, including a 45 troubleshooting time after pushing ADT's AI to get a human tech. The tech could not even find what our error code meant. He could not resolve the issue, but wanted to install a new system with all new equipment. A second ADT tech the next day had me show a pic of our control panel and she immediately looked up the error code and it was dropped communication. She too wanted to take everything out of our system and start over. The estimates for two ADT sources were off by several hundred dollars. I was told the less expensive one was not correct even though it had a price guarantee until August 28. I was fed up. I went to AI. It said pull the AC plug on the system, it tends to hang on to error cords. Thank you! That stopped the beeps. We went through one more episode with corporate ADT and ended more frustrated. I looked for top home security system installers in the Bastrop area and DT Security (Round Rock) was on top in Yelp. I called and instantly reached Danny. He took us through their whole process, including taking advantage of the well installed original sensors. We reviewed Danny's contract. Our system would still use ADT (DT Security is a licensed ADT installer). The very next afternoon DT Security's installer Angel, upgraded our system to cellular, attached all the trip circuits we had, added new equipment when necessary and was done in 3.35 hours with everything working perfectly. Angel first met with my wife Chris and I, explaining everything in detail he was going to do. He was very considerate of our time and kept us informed through out the install. This morning I had a question and sent Danny an email. He called me within an hour and walked me through something I'd missed. So no 30 minute holds on the phone, no AI to negotiate with, no being passed from tech to tech, just good solid "local" services. After dealing with ADT for weeks, this was certainly a breath of fresh air and excellent service. This was a strong reminder to deal locally.

Terrible experience with ADT…read more We moved into a house that already had ADT equipment, so we activated the existing system. I was told over the phone that we were paying month to month and could cancel, and I was never clearly told I was agreeing to a long-term contract. From the beginning, the system had errors and couldn't be properly armed. After multiple virtual appointments, changing batteries, and hours of troubleshooting, nothing worked. After about a month, I canceled. The representative never mentioned a cancellation fee during the entire call. A few days later, I received a $727 bill because ADT claimed I had agreed to a long-term contract. Eventually, an actual technician came out and fixed the original problem in about five minutes--after we had spent hours with virtual support. Now the $727 charge is still on the account, and I have to call again to fight it. Extremely poor communication, frustrating customer service, and ridiculous cancellation practices. Based on my experience, I would never recommend ADT. Get every contract term and cancellation fee in writing before signing up.

I've been with Central Security for almost a year now and my experience has been great. I waited a…read morewhile to write this review, because I wanted to makes sure the customer service was just as great if I ever had an issue. I found Central Security on Yelp. Patrick answered when I called for service. It was down to Central Security and another home security company. Patrick explained everything to me and answered all of my questions. I was very appreciative of this because this was my first time owning a home security alarm system. I really love that since this would be my first time, there's no contact. I love that they believe in earning your business instead of being nice upfront and then not having to work to keep your business, because you're trapped in a contract. I signed up with Central Security and paid for my equipment upfront and my cameras. I just pay monthly for the active monitoring. One time after I was approached by another company a few momths after I been with Central Security, I called Patrick and let him know and he let me know he value my business and gave me a fair renegotiation on my monthly fee. The next month I bought another camera and has then install it. I'm also happy to report that the alarm does work I had a false alarm when I was away in away on a windy night and the wind push a an unlocked door open. The police ended showing up and the security center did call. Unfortunately I was sleeping at the time, but it was reassuring to know that the system really does work! I highly recommend Central Security. I've had excellent service, when they came to install the system they were punctual professional and fairly quick. This is the best deal in town with the fairest prices!

very prompt and courteous , excellent company Brandon and…read moreBenay are always helpful when we've had questions or issues.

Update: True Protection is a separate company from Brinks…read more True Protection is top notch in customer service and will set you up properly and resolve any problems. You won't find a more helpful, personable group of folks to work with. However, Brinks is an awful company. We paid way too much for Brinks monitoring and equipment. 5 stars for True Protection; 0 stars for Brinks. Ask True Protection to not use Brinks for monitoring your system.

Updated: the system is broken AGAIN, had a technician no call no show today…read more They remain garbage Absolutely a nightmare from start to finish. The initial sales call went super well, they got out to replace our vivint system within a week which is where the problems started. It took them no less than EIGHT TRIPS to finally get the initial install finished, and each tech they sent badmouthed the work done by the other techs, and management was utterly clueless and absolutely incompetent. The install work was incredibly sloppy, and we had to have painters out to repair all teh damage they did to our walls. They used a weird hodge podge of equipment and software, and we remain deeply unsatisfied. AVOID like the plague.

Thomas is reliable, friendly, and absolutely professional. Two years ago he helped resurrect the…read moreancient and barely-used security system at my apartment, making several trips for me until I was sure everything worked properly. Since that time, he has always been incredibly prompt at answering and/or returning my phone calls. This is especially reassuring because when you accidentally set the alarm off, you want help NOW, not a day later. He has taken more panicked calls from me than I am comfortable admitting, and each time he is quick to assess my situation and help me fix the problem--sometimes so quickly it seems like a miracle. He is up to date with technology and can communicate with you via text message (he will ask you first in case you prefer phone calls instead) and prompt email. I love the new remote access key fob he installed for me that allows me to set and disarm my system without needing a code. It gives me additional safety even out in the parking lot because I can punch two buttons and have the police arrive within a few minutes. Thomas definitely seems to know his tech stuff and seems happy to explain it whenever I needed help understanding. I have been so impressed with him that when my workplace needed technical security help of an entirely different sort, I encouraged my boss to go to Thomas. For the sake of fairness, I did research on other options and found all of the others to be far overpriced. Many of them wanted us to install full systems and commit to long-term programs. I didn't like the big corporate feel of those places and I am very glad my boss agreed to go with Thomas. He gave us advice on purchasing our security items, scheduled the install, arrived promptly, put everything together quickly with little mess, and even spent time on phone support with the product manufacturer to make sure it was working properly. I know that if we have problems in the future he will do his best to make it right. In short, Thomas provides the best local security services at very fair prices and I rest easier knowing that both my home and workspace are as safe as they can be.

We built a house about 3.5 years ago and had Your Security Guy run all of the wiring for security…read morealarm, monitoring, carmeras and for our stereo surround sound system. Thomas took a lot of time to come in person and make sure the job was being done right. And we were happy with the price. I have known him now for many years and can attest to the fact that he is reliable and a hard worker.