I am new to motorcycle riding and needed a helmet. Samantha took her time explaining the pros and…read morecons of each brand and fit. She answered all my questions and was incredibly helpful. After trying on a bunch, I walked away with a great helmet and riding gloves. I highly recommend working with Samantha!

We dropped our boat off for service as our check engine light was on. We were told it would take…read more2-3 weeks to have it back. At the end of the 3 weeks, we were told another 4-6 weeks. The boat had not been assessed nor had any parts been ordered at that time. In addition, we were told that if we had purchased from them, they would have moved us to the front of the line, however, since we did not, it would be looked at last. Unfortunately , the business we purchased from, stopped being a sea doo dealer and was not able to service our boat. I would not recommend their service and our next boat purchase will not be here.

Great service good selection of clothes and leather and saddlebags I bought new chaps a lot cheaper…read morethan I expected, going back for new set of bags.;-)

This is a pretty cool shop. They have several older bikes on display and a good assortment of…read moreclothing/jackets/helmets. They usually have monthly swap meets in the parking lot (think small flea market for bikers) and yes, they have Harley stuff, but they have stuff for Jap and Euro bikes too. Usually always seem to be a few bikes for sale as well (think like 2 or so this isn't really a dealership).

What went well? The ENTIRE EXPERIENCE! I stopped in while on a business trip with my boss ~ he…read morewanted a t-shirt. I sat on a 2025 Harley Davison Street Glide Purple Abyss Denim ~ WOW! I've had two HD's in the past: 1200 Sportster and Softail Deluxe. I was hooked, but not with just the bike but the entire Thunderhead Team. They were all so nice and GENUINE. I CANT recall all their names - I wish I had written them down. The main salesman I worked with was Dennis Bell. We talked forever and I really enjoyed talking with him ~ we exchanged numbers just in case I wanted to buy the bike. I wanted the bike so bad but just couldn't see spending the money. Dennis and I communicated via text on a pretty consistent basis. Dennis was very persistent but not annoying or pushy. He got a deposit on the bike that I wanted and he let me know. I had a feeling of relief ~ I'm off the hook. Dennis said, oh brother ~ we can get another just like that one for you ~ I laughed. I texted him Monday morning to see if the other party picked it up. He said no that they had decided not to buy and they headed home. I'm telling you ~ I did not sleep ~ could not get this bike out of my mind. Dennis and I continued texting after two or three days I told him I'm flying in to buy the bike. I flew in on a Saturday morning and out that afternoon. I'm having the bike delivered ~ 6 hours in this cold not for me. So, during the buying process everything was like a fine tuned Harley ~ their folks were all lined up and in position for the handoff to different departments: clothing, parts, etc. I have NEVER in my 40 years in Sales experienced the professionalism of this TEAM! I cant name them all and for that I am truly sorry because every single one of them in that dealership should be recognized. Even if I didn't meet with each one personally they ALL knew my name and the bike I was there for ~ incredible. After signing all the paperwork, David handed me a stick and above my head was a gong ~ I hit the thing and people clapped, blew horns on other Harley's on the floor and EVERY SINGLE ONE OF THEM CAME UP, SHOOK MY HAND AND CONGRATULATED ME. THEY WERE LIKE FAMILY AND HAD BECOME FAMILY AT THIS POINT. So, some honorable mentions: DENNIS BELL (SUPER SALESMAN), DAVID RUDDER (GM), TIM COWAN (CLOTHING), JAMES TREADWELL (PARTS), JOSH (REVIEWED ALL THE DETAILS OF THE BIKE ~ THE DUDE KNOWS BIKES and was EXTREMELY HELPFUL), JEFF (REVIEWED THE BIKE DETAILS ,TOO - HE KNOWS HIS STUFF, TOO), we connected my. Bluetooth and I introduced them to ZAC TOP - 'GUITAR' if you haven't heard the song give it a listen perfect sound on my new 2025 HD Street Glide; and last but not least ~ MS. BECCA (PULLED ALL THE CLOTHING AND PARTS TOGETHER AND RANG ME UP) ~ sweet lady and super helpful! She gave me a hug, too. Where did these folks learn this? Super professional, super nice, super genuine. I will definitely keep in touch with these guys and stop in when I'm in Knoxville for business. In closing, if you want a HD ~ make the trip to Thunderhead HD in Kodax, TN. BTW ~ they have two other locations ~ check them out! Pete, Richmond, Virginia

Drop by for the 1st time and everybody in the store was very nice and friendly. Definitely will…read moredrop by in the future!

Most importantly, this business DOES NOT stand behind the DEFECTIVE products it sells. Bought my…read morehusband this wallet, when we got back to the house he went to put his stuff in it and to his dissatisfaction saw it was ALREADY coming apart. Back we went to return it amd the VERY RUDE woman behind the counter informed us only exchanges allowed. Ok, so... twice the original price later we left. No apologies no anything other than you owe us more money. I think they're banking on the fact that most of us are tourist. So screw the tourist in pigeon Forge by the outback leather company on Parkway Drive. Shame on you! To the woman behind the counter, if you can read, try, ' how to Win friends and influence people'

I was asked by the employee for my ID because I purchased a $20 wallet but then the person after me…read morewho was white didn't get asked. Super disrespectful and disappointing, definitely won't be coming back especially since the wallet tore already and it's been hours. Cheap and racist.

Knowledgable and helpful employees. Ask for Cameron, gave me great advice on upgrading a part for…read moremy bike.

I ordered a gun holster. it was too big and I did not like the way it fit the gun. I have explored…read moreevery Avenue to contact them. NO REPLY

These people are a joke. I placed an order. Money taken from my account same day. Now a few…read moreweeks later can't get any information from them. I am disputing the charges and turning the matter over to my law firm to deal with as fraudulent business practices. I hope they get shut down.

Great shirt collection. But the location is relocated to another part of NC so reach out before you…read morehead over

This biker store is awesome! By far the best! They had my favorite helmets, super cool apparel!…read moreEverything you need and will definitely make you stand out from the rest. The owners Milo & his wife are so friendly and there to help with all your needs. We were riding with our family and they were nice enough let us leave our old helmets and belongings behind to pick up later. Highly recommend this cool unique biker shop

Every order I've ever made has been top notch, every time I've had questions about anything the…read morestaff has helped me hands down.

Ordered a set of open box pipes for my Softail Slim. Turns out the pipes they sent were for a…read moreSportster. They also arrived with small scratches and a small dent. When my wife attempted to make a return on 5/26/25 with the online chat rep. (Nicholas) he was not helpful at all and borderline rude and in the end said you're stuck with them. He also lied and said he was E-mailing a return label after we sent pictures of the packaging and parts. When I attempted to call and address the Issue I received the same response from Billy. $539.00 burn. I've bought numerous parts from them over the years and spent thousands of dollars and never had a problem. This will NEVER happen again!

Extremely friendly... Great prices. The location is exceptional, whenever we are in that area my…read moregirlfriend and I like to stop by.

The staff there was awesome; very friendly and helpful. Lots of great merchandise to choose from…read morewith reasonable prices. In fact, during our quick, overnight visit in Maggie Valley, we went there twice!

I always go to any Harley shop around the area when I'm on vacation. This was a very nice shop to…read morego into. The staff was very friendly and helpful.

Rocky Top Harley-Davidson is a good Harley location. On a recent visit to Pigeon Forge we stopped…read moreinto this store, just to check it out. We didn't end up purchasing anything, but they have a good selection of clothing and merchandise. We looked around at parts as well, and they also had a lot in stock, we just weren't in the market for anything that day. They also have quite a few bikes on location, both new and pre-owned, and we enjoyed looking at those too. We always love stopping into Harley-Davidson stores, and I'm sure we'll go back to this one the next time we're in the area.