OK..., I'm going to try to be as professional and unbiased as I can about this establishment. This…read morewas my 5th time coming to RICE Food and Boba, so I've enjoyed the food and environment; I would officially give the food 7.5/10 and the environment 6/10 (I am willing to overlook the strong grease smell that clings to my clothes while I do dine-in with them). They have around 6 tables available for dine-in, and 1 side table for those waiting, or who have mobile orders (I think?). I usually get their Pad Thai, Fried Dumplings, and iced coffee when I dine-in. Their Pho noodle bowl is average at best--definitely not worth the $16 they charge. Today, I called in an iced coffee and told them I'd be there in about 5 mins. They told me they won't take a drink order over the phone and that they would make it once I arrived (perhaps knowing that the ice would melt and degrade the quality of the drink--I get it). I arrived and there were 2 parties in line in front of me. Altogether, after waiting for the customers before me and putting my order in, it took about 25 minutes from the time I called them to the time the drink was ready for pick-up. One would think a pick-up drink order would be prioritized, but no, they had me wait 20 minutes for them to complete all the lunch meals that were ahead of my call-in/pick-up drink order. Effective and proper business practice would be to prioritize a simple pick-up drink order and not make the customer wait for the time it takes to cook 6 full dishes for dine-in customers. To make things even spicier, I overhear them taking food orders over the phone 15 mins into my wait time. Definitely not coming back to this establishment unless I plan to dine-in, smell spicy, and maybe order a cup of overpriced disappointment... Sorry Rice, your lack of prioritizing of pick-up service broke my heart...