I have been a patient at this facility for several years and just now noticed the bad reviews. I…read morewanted to add that I have never had a bad experience with the office or the medical care. Phone calls and messages are returned promptly and concerns addressed to my satisfaction. I would not hesitate to recommend this office.

I had a 3:40 appointment with Hunter Porter NP on Dutch Fork Rd. for a refill on anxiety medicine…read more Lexington Family Practice requires patients to make and pay for an appointment for refills. I have since found another practitioner (an actual doctor) who does not charge me every time she has to write a refill. Due to heavy traffic, I realized I would be a few minutes late so I called the office to let them know I was on my way.  I was told by the receptionist to come on in since I was less than a mile from the facility.  I arrived in the LMC parking lot at 3:43.  When I went to check-in, I was told by the staff member that they might not be able to "fit me in".  I explained to her, three times, that I had called ahead concerning my delay and was told it was not a problem and to come in.  I was then called back to a patient room where I sat until 4:20.  I asked a staff member when I would be seen.  He explained, in a surly tone, that since I was "late" another patient had been put before me and Hunter Porter was examining him in the room across the hall.  I realize this is an over-explanation but these facts are relevant as to what was to come. When Hunter Porter finally came into the room, I told him that I was upset because of the lack of communication between their office staff.  I explained to Hunter Porter that I would not be returning to LMC on Dutch Fork Rd. and would be looking for a provider closer to my work due to heavy traffic on Dutch Fork Rd. I was checking out when Hunter Porter called me aside to lecture me about my comment about my appointment being 40 minutes late.  He said that a nurse had told him I was "yelling and slamming the patient room door."  This is an absolute fabrication.  I did not "yell" nor did I slam the door and I explained this to Hunter. I asked Hunter if he had heard any yelling or door slamming since he was in the exam room directly across the hall from me and he said no.  I would think that if I had actually been yelling and slamming doors, the nurse would have come to check on the problem or see if the patient was in distress (I was there for a refill for anxiety medication). The patient's needs were not taken into consideration, instead, the nurse chose to relay an exaggerated version of what actually happened. I then resumed check-out procedures and could hear someone in the hallway speaking loud enough that I realized he was talking about me.  I assume he was talking to Hunter and that Hunter was relaying the exaggerated version of what actually took place. Again, Hunter had already told me that he had not heard any yelling or door slamming and I had already explained to Hunter that I had not slammed the door or yelled yet Hunter still chose to relay the exaggerated version to another staff member. The person speaking loudly was one of the doctors. He was still speaking about me as I was leaving the office so I video recorded him.  Mind you, I had already had a staff member fabricate what had actually happened, was lectured, and now the exaggerated version was being relayed to the doctor. I was then sent a letter from Hunter Porter stating, "The relationship between physician, practitioners and their patients is based on mutual respect and concerns, the provision of sound medical care, and the adherence to the patient to the rules of the medical practice.  When there is a breakdown in this relationship, it is often best that it be terminated." Hunter also chose to write the exaggerated version in my medical chart. I had no problem with the letter since LFPB clearly does not show "respect" to their patients but to actually write these lies in my medical chart was just too much. I contacted the Lexington Medical Center Action Line to file a complaint. All they did was refer this back to the Ballentine Office Manager who finally deemed to call me after I called the Action Line 5 times over a 4 week period. She backed up the actions of the employees 100% even though I have a video of their unprofessionalism.

What can I say. The staff and Doctors are 1st rate…read more I have been a customer for 15 + years.

I had a HORRIBLE experience with the front desk personnel today. Just so happened my appointment…read morewas today and payday is tomorrow. I didn't have my portion (deductible) today and they would not bill me. That's fine, but she (Stephanie) was rude about it. There's no reason for that. If it was the policy, she would have never called billing and spoke about me in my face as though I wasn't there. But thankfully, I don't go low. I left without being seen but I also didn't reschedule because anywhere that doesn't care about me as a person can't care about my health. It doesn't matter to them, I'm sure, but they still lost a patient today. I've been going there since 2016! But today ended that "relationship." I'll find somewhere that still treats people like people.

my visits to Three River has always been good , staff smiles laugh makes me feel comfortable when…read moreI get there. I see Brandon Palmer. He takes special time to answer. My questions. Allows me to speak my mind. His staff is always nice to me. I will be returning. I have told my family if you want a good nurse practitioner who listens go to three rivers and see Brandon Palmer.

Haley Atkinson is wonderful! Definitely recommend her if you have sleep issues. Her nurse is very…read morekind as well. They worked with me to get my results and I am very appreciative.

I am a chronic pain patient, even though I have a regular pain management doctor, many General…read morePractitioners would NOT see me, NOR anyone in my family! Palmetto Health Barbara Hall , not only saw my family & myself, she treated me as a person with dignity. I greatly appreciate her & the staff treating me as a person & an individual. I was very impressed by their responsiveness to requests & their understanding of persons who are timid about medical procedures.

As a new patient coming from 40 minutes away because that's the soonest I could get an appointment…read moreI showed up 9 minutes before my appointment. The manager was speaking with the lady at the front desk then when it was my chance to check in I was late for the appointment and couldn't be seen. This system is broken they could have seen me if they wanted to help but they chose to take the more convenient path for them. My whole life I've felt like and inconvenience to every doctor I've spoken to and this really hasn't helped.

2021 Update: I wrote this review because I did not want what had happened to me to happen to anyone…read moreelse. With everything I now know, this sentiment is beyond amplified. At the end of 2018, I finally got treatment for my sleep disorder, and in 2019, my diagnosis was changed to narcolepsy. I can finally function, and I'm awake and no longer dangerously sleepwalking through my life. It's negligent not to rule out physical problems before making assumptions that problems are psychiatric and then treating without evaluating or following up. This doctor wrongly decided for me what I needed, without involving me in the process. It should be a partnership, and I'm lucky to now have many wonderful doctors who partner with me. This doctor wasn't one of them.

Completely unprofessional. Spoke more about herself than addressing my needs. She was going through…read morea divorce and busted out the new condoms she purchased for herself in front of my 78 year old mother. When Patients question her reasoning for doing something. She got defensive and turns on patients. Misdiagnosed several major things, prescribed medications that were not safe to take with my conditions

I am new in town and was trying to establish myself with a doctor in the area. I wanted to see…read moreLaura Jackson by recommendation but she wasn't taking new patients. I ended up seeing Elizabeth Boison. As a new patient she spent maybe 20 minutes tops with me, only listen to my lungs and then when I told her I was in somewhat of a mental crisis she just wrote my scripts n told me she'd write a referral and sent me on my way. I've never felt so unimportant or like I wasn't worth her time. I'm NEVER going back.

We have seen Beth Boison for over 20 years. The office staff is very rude and condescending. I have…read moretried to stick with them, but I am now seeking another family doctor. They have gone too far down hill.

Came in for bilateral knee pain and swelling. The office staff was nice. The doctor explained…read moreeverything and answered all my questions

Staff was very friendly, Didn't have to wait very long at all for my appointment. Had all my…read moreinformation ready when I got there

I went in and tried to explain what happened and ask for another test. The Doctor said no that I…read moreneeded a colonoscopy. I said I would prefer having another test done first. Then the Doctor insisted that I have a colonoscopy without the other test. I tried to explain the extenuating circumstances, but the Doctor went off on me telling me I was wasting his time and leave and don't come back. All I did was ask question and explain my situation but he would not listen and told me again to leave and not come back. So I did leave. I would not recommend this place to anybody who has any self worth, as this Doctor didn't listen to me, his patient. He is rude and has no bedside manner.

This office is the most incompetent group of people I have ever had the misfortune of meeting…read more They schedule appointments in "Stand-By" mode. I had an app. for a colonoscopy which I took off work for and I had my fiancé take the day off from work also to drive me. Two days before the appointment, they called to postpone for the following week. Another day I had to take off from work and my fiancé had to rearrange his schedule. There is a 24 hour prep for this test: no solid foods or dairy and the morning of the test, you can not eat or drink ANYTHING, not even water!!! After I started the prep, they called me and postponed my time from 10:30am till 11:30am. Then, the morning of the procedure, I was on my way and I got yet another call, postponing AGAIN! Now I"m mad and I said NO. When I get there I expect my procedure to start at 11:30! She said there were other people waiting. I said I"m sorry, but I don't care, this is due to your incompetence! When I got to the office, it was packed with people. I went to the window, she asked for my ID & insurance and told me to take a seat. There was no seats available, so I stood by the window and watched as she just pushed my ID and paperwork to the side. I waited 5 minutes and knocked on the window. I asked her when my procedure was going to start. I was told I had to wait another hour to an hour and a half! I reached in, grabbed my ID and paperwork and left!!! I'm writing this to warn people NOT to schedule anything with these doctors!!! You just don't treat people like this--it's not right!!! I could understand emergencies at an OBGYN or surgeon's office. But, really, what kind of emergencies 'pop up' at the ASS doctor? I should send them a bill for my two days off and my fiancé's two days off from work!!!

Love this Dr office. Staff, starting at the front desk and all the way to the end, kind and…read morehelpful. Stephanie Gunn is totally awesome. My diabetes is finally under control. She took the time to get to know me and helped me get to a good point