I have be a patient with Dr. Mendel for over 20 years. Until the last year I have been extremely…read moresatisfied. But the last year because of a new management group, I think, the practice has declined in my opinion. The screwed up on my meds. They over prescribed sera toning uptake meds for me, asked to get a mammogram script which the required another appointment after I had seen them 3 times in the last 6 months. I requested to have the fasting blood draw in the morning for this final appointment because I needed the test and the appointment was not until the afternoon. They refused. Then I arrived literally 12 minutes late. They said I couldn't been seen. No where on their website does it stat the late time. I talked to other doctors who said their policy is 15 minutes. I will not recommend this office. Furthermore who has a doctors office where it is literally impossible to leave a direct message to their doctor.

I am a chronic pain patient, even though I have a regular pain management doctor, many General…read morePractitioners would NOT see me, NOR anyone in my family! Palmetto Health Barbara Hall , not only saw my family & myself, she treated me as a person with dignity. I greatly appreciate her & the staff treating me as a person & an individual. I was very impressed by their responsiveness to requests & their understanding of persons who are timid about medical procedures.

As a new patient coming from 40 minutes away because that's the soonest I could get an appointment…read moreI showed up 9 minutes before my appointment. The manager was speaking with the lady at the front desk then when it was my chance to check in I was late for the appointment and couldn't be seen. This system is broken they could have seen me if they wanted to help but they chose to take the more convenient path for them. My whole life I've felt like and inconvenience to every doctor I've spoken to and this really hasn't helped.

I have been a patient at this facility for several years and just now noticed the bad reviews. I…read morewanted to add that I have never had a bad experience with the office or the medical care. Phone calls and messages are returned promptly and concerns addressed to my satisfaction. I would not hesitate to recommend this office.

I had a 3:40 appointment with Hunter Porter NP on Dutch Fork Rd. for a refill on anxiety medicine…read more Lexington Family Practice requires patients to make and pay for an appointment for refills. I have since found another practitioner (an actual doctor) who does not charge me every time she has to write a refill. Due to heavy traffic, I realized I would be a few minutes late so I called the office to let them know I was on my way.  I was told by the receptionist to come on in since I was less than a mile from the facility.  I arrived in the LMC parking lot at 3:43.  When I went to check-in, I was told by the staff member that they might not be able to "fit me in".  I explained to her, three times, that I had called ahead concerning my delay and was told it was not a problem and to come in.  I was then called back to a patient room where I sat until 4:20.  I asked a staff member when I would be seen.  He explained, in a surly tone, that since I was "late" another patient had been put before me and Hunter Porter was examining him in the room across the hall.  I realize this is an over-explanation but these facts are relevant as to what was to come. When Hunter Porter finally came into the room, I told him that I was upset because of the lack of communication between their office staff.  I explained to Hunter Porter that I would not be returning to LMC on Dutch Fork Rd. and would be looking for a provider closer to my work due to heavy traffic on Dutch Fork Rd. I was checking out when Hunter Porter called me aside to lecture me about my comment about my appointment being 40 minutes late.  He said that a nurse had told him I was "yelling and slamming the patient room door."  This is an absolute fabrication.  I did not "yell" nor did I slam the door and I explained this to Hunter. I asked Hunter if he had heard any yelling or door slamming since he was in the exam room directly across the hall from me and he said no.  I would think that if I had actually been yelling and slamming doors, the nurse would have come to check on the problem or see if the patient was in distress (I was there for a refill for anxiety medication). The patient's needs were not taken into consideration, instead, the nurse chose to relay an exaggerated version of what actually happened. I then resumed check-out procedures and could hear someone in the hallway speaking loud enough that I realized he was talking about me.  I assume he was talking to Hunter and that Hunter was relaying the exaggerated version of what actually took place. Again, Hunter had already told me that he had not heard any yelling or door slamming and I had already explained to Hunter that I had not slammed the door or yelled yet Hunter still chose to relay the exaggerated version to another staff member. The person speaking loudly was one of the doctors. He was still speaking about me as I was leaving the office so I video recorded him.  Mind you, I had already had a staff member fabricate what had actually happened, was lectured, and now the exaggerated version was being relayed to the doctor. I was then sent a letter from Hunter Porter stating, "The relationship between physician, practitioners and their patients is based on mutual respect and concerns, the provision of sound medical care, and the adherence to the patient to the rules of the medical practice.  When there is a breakdown in this relationship, it is often best that it be terminated." Hunter also chose to write the exaggerated version in my medical chart. I had no problem with the letter since LFPB clearly does not show "respect" to their patients but to actually write these lies in my medical chart was just too much. I contacted the Lexington Medical Center Action Line to file a complaint. All they did was refer this back to the Ballentine Office Manager who finally deemed to call me after I called the Action Line 5 times over a 4 week period. She backed up the actions of the employees 100% even though I have a video of their unprofessionalism.

Dr. Coady is very attentive and has an amazing bedside manner. She has a remarkable memory to…read moredetails and follows up with her patients

Everything was great. They never feel rushed or distracted even when they are very busy. Love…read morethese folks.

Dr. Brannon is just a very personable & caring guy. Massage therapist is awesome as well.read more

I have come here for urgent care a few times, but this time it was for ortho. The building was…read moreclean and welcoming, and the front staff was super helpful and directed me to the right suite. I love the big circles and the open stairs. I was able to locate the office and check in without any issues. The appointment was well done and was not delayed wihch was very nice, as well. Leaving was easy; no one was standing around lost, and there was smooth traffic flow. Not anyone waiting long for anything, nice. The X-ray tech was very nice and helpful with me and getting my shoulder proctioned iwth out hurting it.

Dismissed Without Testing and Misled About MRI Availability - Poor Care at Lexington Medical Center…read more I went to the emergency room at Lexington Medical Center due to severe hip pain, expecting a proper evaluation. What I received instead was rushed, dismissive care and no real attempt to diagnose the issue. Dr. Stephen E. Kostelic, MD did not order any tests--not even basic imaging or lab work. When I asked about getting an MRI to understand what was causing the pain, I was told the hospital "does not do MRIs" which was shocking and unclear. No further explanation was given, and I was left confused and untreated. Despite running no diagnostic tests at all, I was still given a prescription and discharged. I left with the same pain I arrived with and absolutely no answers. This experience was frustrating, careless, and unacceptable. Being handed medication without any testing is not real care--it's dismissal. If you're in pain and hoping for actual help, I strongly recommend looking elsewhere. If I could give this place zero stars I would.