Totally horrible company, high turnover, including managment; they bill for a full month; and then…read morerequire extensive cancellation policy; and when adhered to; they still charged us! They charge us $50-$60/ hour and then pay the people doing the work dirt cheap. A different caregiver each time; no continuity; DONT USE!!!!!

FINDING good QUALIFIED caregivers shouldn't be a challenge, but it is! We've been working with…read morevarious caregivers and companies since 2019. In the beginning our needs were less involved for our aging family member who suffered a stroke, evolution of health does change quite a bit as we are now requiring hospice level care in 2025. In Portland Home Instead and Visiting Angels are the largest and most popular companies, there are many other smaller organizations, they're all basically the same, mainly just a different sized pool of caregivers. Most companies are TERRIBLE at least 50% percent of the time. You'd think when you spend $20K a month you'd at least get reliable care - Be ready for no-shows, caregivers who can't figure out a lock box to get inside, can't cook, don't know how to make coffee, don't speak English, might burn your house down letting toast catch on fire ... it really is a treacherous and dangerous path sometimes. Home Instead will sell you the typical spiel that they're in business because they care about people, not making a paycheck. Of course nothing could be further from the truth. Home Instead Portland and Beaverton is currently $46 an hour as of January 2025, and seems to increase rates every year or more. Interesting fact, H.I. in Texas is currently $36 an hour. H.I. might negotiate the rate if you push, but not much. Complaints - Where do I start?! Despite currently needing hospice level care, H.I. still sends us newbies and greenhorns hired right out of high school or off the street with ZERO experience. It takes constant calling and complaining and adding people to the 'Do not return' list before finally getting some decent qualified caregivers. Caregivers should have some basic level of training, seems H.I. doesn't always follow that protocol even though they say all caregivers have training. It takes a lot of trial and error to get decent caregivers, and then once you do they decide to leave or move on to pursue other things. Consistency counts. Bed to wheelchair transfers is often a must, amazing how many have no idea how to do this safely or without another person. Some caregivers will sit in another room their entire shift and only interact with the client when called on, others feel like they need to be busy doing something the entire time. Leaving the client alone the entire time is completely unacceptable and should not be allowed, especially if they have breathing or choking issues, but it still happens. Be sure to let the provider know of poor service! Other complaints over the years - no social skills, no shows, constantly late, falling asleep, smoking weed during shift, can't read basic instructions, improper toileting care, lack of cleanliness, rough handling, verbal etiquette, and even theft. Senior aging is a delicate process and care usually evolves until their passing away. At 97 years of age suffering from a former stroke in 2019 our dearest family member has required special care for many years. If you're new to working with caregivers you'll quickly discover a two things: ONE - it's ridiculously expensive and will drain your bank accounts! And sadly mostly insurance DO NOT cover the hourly costs. Average rate 2024 in Oregon is $45 hour ($18-$25 goes to caregiver) and it constantly increases! In the beginning we only needed 4 hours, then 8, now we're at 14 hour 8AM-10PM, that's $20K a month just in caregiving!! TWO - the quality of caregivers and companies varies a lot and has a very limited and repetitive pool of caregivers. Sometimes you get great caregivers, sometimes you don't, doesn't matter what company or what level of care required. It's amazing how many caregiver seem to have ZERO people skills or training. We constantly put caregivers on the do not return list. There are 3 basic levels of caregiving most companies provide: (1) BASIC CARE - provides companionship, bathroom assistance, meals, light house keeping and monitoring. Usually greenhorns fresh out of high school or off the street it would seem. Sometimes we'd get caregivers with zero experience or training. (2) ADVANCED CARE - includes palliative care, ability to do bed or wheelchair transfers, more help with mobility issues, meals, help with meds, toileting, chores, higher level of attention to care and monitoring, advanced health tasks and help keeping things sanitary. (3) HOSPICE CARE - as advanced care as possible without being a nurse or holding a medical degree. Should be required to spend quality time and companionship, meals, know how to work with dementia or other illness, help with meds (med monitoring), emotional support, toileting, diaper changing, full body cleansing (bed bound clients) etc. Eventually our elder family member will pass, and we'll no longer need any of these services or business. Their final days certainly shouldn't be filled with worry of poor care or haggling the rate.

Caregiver Connection was great with getting back to me in a timely manner not only in the beginning…read morebut also whenever I had any questions. The Caregiver we chose was excellent! Wish we could have kept her longer, but was unable to keep my father at our house due to his Alzheimers. I would use them again if the need arises.

Caregiver Connection is absolutely the BEST!…read more Rahe caregivers try represent are of the highest caliber, and their office staff are friendly, knowledg

Gigi is one of a kind. She is so knowledgeable and passionate about elder care. She takes the time…read moreto listen and connect with families and chooses the most remarkable staff to support her. We feel so lucky to have been introduced to her and her team.

I just want to take a moment to thank G&J for the stellar care and attention they gave my…read moregrandfather. Edwin was always looking his Sunday best and no matter how grumpy he got the caregivers were always so kind and in good spirits haha. My grandfather passed away this last March, but he was cared for by G&J caregivers for 3 1/2 years. Gigi was there literally every step of the way and her caregivers are top notch employees and the most incredible people. I wouldn't have had anyone else caring for him. I really can't put into words how wonderful they made the last years of my grandfathers life. I highly highly recommend G&J for anyone looking for home health care for their elders. Thank you so so much G&J for everything!!!!

We have used Circle of Care for both of our geriatric parents. We wanted an atmosphere that we…read morecould keep both of our parents at home until they left this world. Circle of Care did an excellent job in evaluating all the levels of care and needed level of care as life continued to change. Trustworthy, kind and professional. I knew my parents had the best care we could give them. From bathing to eating to doctor's appointments, they handled it. We also didn't have to worry about any type of abuse which is a huge concern in this industry. I highly recommend Cynthia and the entire team, at Circle of Care.

My mother at 104 required a 24 hour live-in caretaker seven days a week. No single service could…read moreprovide total coverage. Circle of Care provided a caretaker for approximately eight hours a week to provide relief for the full time caretaker hired through different agency. For reasons beyond anyone's control, the relief caretaker wasn't able to sustain her commitment. Circle of Care was determined and aggressive in finding a replacement to avoid any lapse in care. Most importantly, Cynthia, the CEO at Circle of Care, demonstrated kindness, empathy, and dedication. She was always accessible and responsive to questions or concerns. Shannon, as the COO, clearly explained administrative details, which included the all-important question of fees, etc. My mother passed away after five months of in-home care, and while I don't anticipate needing similar service anytime soon, I would definitely recommend Circle of Care to others.

Casa Shattuck is a fantastic home environment where the owner and staff treat their residents with…read morerespect and compassion. They offer home cooked meals, regular activities and round the clock care if necessary. I've helped place nearly a half dozen elderly relatives and Casa Shattuck is the highest caliber facility I've seen.

I have found Casa Shattuck to be one of the nicest Senior care homes I have ever visited. The…read morestaff treats clients with care, respect, skill, and warmth. They encourage socialization and brain stimulation with engaging activities. The facility is spacious and very clean. If I had a family member needing the best in an Adult Family Home, I would strongly consider Casa Shattuck.

This company is top quality. We had them at beginning of year and needed them again , I will…read moreAlways choose them . We have had some less than great experiences with other companies. First of all This company is very professional . PT:Rhadika, she got Keith walking better than he had in past couple years . Jessica great also , Antonio , thee best , he's so empathetic and is very committed . OT: Rachel just rocks!! She helped us so much In making the home safe with grab bars and the accommodations we needed , and she's also fun to talk to. Sarah the nurse so kind . They choose carefully . Even the director of the company Jill is so nice and professional, she is so easy to talk to and we are so grateful to be able to have these people come to help my husband with his health needs. 5 stars!

I'm so happy I have Healthy Living at Home. I have a nurse 2x a week and a physical therapist 2x a…read moreweek. They're professional, kind and fun to talk to. During covid-19 while I'm quarantined, it's nice to know they will still check in on me. I can't praise them enough.

Shelley Jacobson is truly an angel. she went above and beyond to meet a desperate need that I had…read morefor my Aging sister-in-law. We had an emergency and she created away to come into our aid. It is so good to know there is always help from the Visiting angels!!

They hire people depending on their race/accent. Had an interview with them everything went well,…read moreand the they asked me about my accent and where am from. Before that the interviewer was telling me that i needed to do and i need to complete them by the end of week and when i told her about my accent and everything she later sent me an email saying that my application was not accepted. It's a discrimination and a highly unprofessional environment. WOULD NOT RECOMMEND ANYONE TO WORK FOR THEM. I can't imagine how bad they treat their elderly clients.