Totally horrible company, high turnover, including managment; they bill for a full month; and then require extensive cancellation policy; and when adhered to; they still charged us! They charge us $50-$60/ hour and then pay the people doing the work dirt cheap. A different caregiver each time; no continuity; DONT USE!!!!! read more

FINDING good QUALIFIED caregivers shouldn't be a challenge, but it is! We've been working with various caregivers and companies since 2019. In the beginning our needs were less involved for our aging family member who suffered a stroke, evolution of health does change quite a bit as we are now requiring hospice level care in 2025. In Portland Home Instead and Visiting Angels are the largest and most popular companies, there are many other smaller organizations, they're all basically the same, mainly just a different sized pool of caregivers. Most companies are TERRIBLE at least 50% percent of the time. You'd think when you spend $20K a month you'd at least get reliable care - Be ready for no-shows, caregivers who can't figure out a lock box to get inside, can't cook, don't know how to make coffee, don't speak English, might burn your house down letting toast catch on fire ... it really is a treacherous and dangerous path sometimes. Home Instead will sell you the typical spiel that they're in business because they care about people, not making a paycheck. Of course nothing could be further from the truth. Home Instead Portland and Beaverton is currently $46 an hour as of January 2025, and seems to increase rates every year or more. Interesting fact, H.I. in Texas is currently $36 an hour. H.I. might negotiate the rate if you push, but not much. Complaints - Where do I start?! Despite currently needing hospice level care, H.I. still sends us newbies and greenhorns hired right out of high school or off the street with ZERO experience. It takes constant calling and complaining and adding people to the 'Do not return' list before finally getting some decent qualified caregivers. Caregivers should have some basic level of training, seems H.I. doesn't always follow that protocol even though they say all caregivers have training. It takes a lot of trial and error to get decent caregivers, and then once you do they decide to leave or move on to pursue other things. Consistency counts. Bed to wheelchair transfers is often a must, amazing how many have no idea how to do this safely or without another person. Some caregivers will sit in another room their entire shift and only interact with the client when called on, others feel like they need to be busy doing something the entire time. Leaving the client alone the entire time is completely unacceptable and should not be allowed, especially if they have breathing or choking issues, but it still happens. Be sure to let the provider know of poor service! Other complaints over the years - no social skills, no shows, constantly late, falling asleep, smoking weed during shift, can't read basic instructions, improper toileting care, lack of cleanliness, rough handling, verbal etiquette, and even theft. Senior aging is a delicate process and care usually evolves until their passing away. At 97 years of age suffering from a former stroke in 2019 our dearest family member has required special care for many years. If you're new to working with caregivers you'll quickly discover a two things: ONE - it's ridiculously expensive and will drain your bank accounts! And sadly mostly insurance DO NOT cover the hourly costs. Average rate 2024 in Oregon is $45 hour ($18-$25 goes to caregiver) and it constantly increases! In the beginning we only needed 4 hours, then 8, now we're at 14 hour 8AM-10PM, that's $20K a month just in caregiving!! TWO - the quality of caregivers and companies varies a lot and has a very limited and repetitive pool of caregivers. Sometimes you get great caregivers, sometimes you don't, doesn't matter what company or what level of care required. It's amazing how many caregiver seem to have ZERO people skills or training. We constantly put caregivers on the do not return list. There are 3 basic levels of caregiving most companies provide: (1) BASIC CARE - provides companionship, bathroom assistance, meals, light house keeping and monitoring. Usually greenhorns fresh out of high school or off the street it would seem. Sometimes we'd get caregivers with zero experience or training. (2) ADVANCED CARE - includes palliative care, ability to do bed or wheelchair transfers, more help with mobility issues, meals, help with meds, toileting, chores, higher level of attention to care and monitoring, advanced health tasks and help keeping things sanitary. (3) HOSPICE CARE - as advanced care as possible without being a nurse or holding a medical degree. Should be required to spend quality time and companionship, meals, know how to work with dementia or other illness, help with meds (med monitoring), emotional support, toileting, diaper changing, full body cleansing (bed bound clients) etc. Eventually our elder family member will pass, and we'll no longer need any of these services or business. Their final days certainly shouldn't be filled with worry of poor care or haggling the rate. read more

Caregivers scheduled were not the best and not as requested. I had arranged for two 4-hour shifts but since the caregivers were not as represented I cancelled the order. They charged me $768.00 for care because they require 48 hour notice. Don't go to this agency. read more

When my husband became housebound and I could not care for him this company was a lifesaver. Great staff to support his doctors office visits and helping him with his activities. Thank you for helping me through this stressful time... read more

As a medical social worker in the Bay Area, when my dad needed a caregiver I recommended Home Instead as they have a good reputation at the branch close to where I work. Unfortunately I cannot recommend Home Instead's Beaverton branch (my dad resides in Portland, but we were connected to the Beaverton branch). Our family's experience with them over 3 days was unimpressive, unprofessional, and, honestly, a joke. We had 3 different caregivers over 3 days and it was clear they were struggling with staffing reporting to us they had many future unfilled shifts. While my dad's caregiver on the first day was kind and professional, the other 2 were not and we were less than comfortable or assured in their abilities. We paid them to do nothing. Examples of issues include talking non stop, telling us this was their first client and prior experience was driving for Amazon, sharing with us their personal issues on the first day, and have extremely minimal training on how to provide care, such as a sponge bath (wiped under my dads arms and then used same cloth to wipe his face). When my mother, who is a nurse provided feedback, the case manager and manager were extremely apologetic and said the owner would be contacting us. The owner then called my mom and said she was hostile and threatening- she was not, she was understandably upset. He was very condescending and gaslighting us to save his business rather than provide customer service and recognize the need for improvement. We were requesting a discount or refund given 3 days/12 hours total cost $1400 (!!!) to which the owner promised a call back and we never got one- instead just charged my dad's credit card. We understand that finding the right caregiver takes time, not everyone is going to be a great fit, and do not expect perfection, but that was not this situation. When someone is sick, needs care and reassurance, this was a very disheartening experience. Thankfully, we found much better caregivers elsewhere and is like night and day. Do not use this branch for your loved ones. read more

Home Instead is poorly managed and extremely unprofessional when dealing with clients. The care givers themselves are not the problem. It is the office staff and management. Below is a list of the many problems encountered, along with the fact they won't return phone calls or emails. When I call to address yet another billing issue, they send me to voicemail and don't return the call. 1. Zero communication 2. Statements that don't make sense and that are inaccurate 3. People showing up that you didn't request and then you get charged for it 4. People showing up who are not the regular care-giver with no heads up 5. Overcharges on statements 6. Charged interest for not paying overcharges read more

Beware they do not do what they say they will! Their first task was to be sure my 90-year old mother in laws medications were given to her at the correct times - that was not done regularly. They were advised when first noticed to be sure to do this -- then when we returned to check on her, again they had not done this! They told us 1 or 2 regular caregivers would be setup but in less than 2 weeks there had been more than 12. The final straw was when we went to see her and found yet another new caregiver who was completely incompetent. This person was inept at reading instructions much less doing anything proactive to care for the elderly. We found her sitting on her ass watching TV in the other room. We fired them ASAP - avoid them at all costs, their neglect and incompetence could kill your loved ones. read more

My father received the worst home care from this company. Please never use their services if you care for your loved ones. We only used their services for three nights and their employees feel asleep twice and my dad got injured while in their care. They also said we were going to get reimbursed for the 2 nights and that never happened. Very disappointed and angered by this service. read more

This company is garbage. I worked here for a few months. The reason I didn't stay is a laundry list of things. One, this company gives ZERO F***S about who they hire. If you can pass a drug test, THC is totally fine as they are 420 friendly, then they don't care who you are. So just remember that if you want this company caring for your loved ones. During this pandemic instead of keeping the same care giver with the same client as a matter of SAFETY, which is absolutely doable, they send whoever is available. They don't care about your training. The classes they say are mandatory are actually NOT as they will schedule you to work with more difficult clients, such as with dementia or Alzheimer's, with ZERO PROPER TRAINING. So if it is in fact required, they are breaking laws left and right. They will add shifts without telling you, schedule you to be in multiple places at the same time and then question YOU as to why you can't make it or didn't show up, take regular scheduled shifts away without letting you know, which is a lot of fun. You show up to your scheduled shift and someone else is there taking your place and the company couldn't be bothered to call you. Every time, yes I mean this literally, EVERY TIME one of my clients called to speak with anyone in the office they were always "in a meeting". Which is interesting to say the least that EVERYONE was unavailable and in said meeting(s). I actually stood in the lobby one day and listened to the receptionist say that to a client over the phone and it was a straight LIE. They don't care about their clients. They care about money. They even have a nasty habit of not paying their employees for their last day(s) of work. They will work you as many days in a row as they want. They will schedule you to work an overnight shift and then start day shifts immediately following. They don't care if you sleep or have time to rest, even though thats not safe for the client either...geniuses. I could continue on but I think I have said enough. This is a garbage dump company and I wouldn't recommend hiring them or working for them. read more

If only Yelp had a negative Star rating... The office staff are dismissive, and fail to carry out duties ie: updating care plans/implementation, Medication changes are not done expeditiously. Skin breakdown is frequently ignored and they go into CYA mode when questioned. They are incompetent for basic wound care and hygiene. The personal staff are inadequately trained, and unlicensed. Having the client fall due to neglect, and having the Fire Dept. help the client from the floor, is unacceptable. The RN's create divisions among staff and family members with slanderous behavior. Turn over is high, so serious concerns are not addressed with consistency. We need 24/7 care. Some of the caregivers are great, but most are idiots. Unfortunately, the family feels locked in for consistency of their dad's care. DO NOT trust your Loved one to this company. read more

Worst company to work for. They treat their employees like garbage. They don't care about anything or anyone but themselves. They literally hire anyone because no one likes to work for them once they're on the team. I've had clients tell me time after time that they are sick of the bad communication with home instead. They're always in a "meeting" or their phone is always "down" their policy is if you no show no call on a shift that you weren't suppose to be scheduled for they'll take money from you and blame it on the no call no show. They'll tell you they'll pay you more for shifts but never give you the money for it. Their training is a 3 day training of unhelpful information so when you go to your first shift you're completely lost and have absolutely no clue what to do. They got mad when people in training told the staff that they weren't ready for their first shift because they felt like they didn't get enough training. They rolled their eyes and huff and puffed. They don't care about meeting their clients needs. Please don't send your family here read more

We've witnessed the care and support the caregivers and office staff work to support our parents. They care and are conscientious. They were able to put together a plan to help our family within a very short notice (we called around and they were the only ones that could/would help). We cannot say enough. read more

Fantastic response by their office staff. The caregivers were caring and well-trained.

Home Instead stepped up to help us on very short notice with my 98 year old mother and 71 year old brother living together in Portland to fill in for one of our two regular care givers who had emergency surgery leaving us without coverage for their 1/2 day weekend shift. Both have dementia, the son has incontinence and we live in California. Given only 4 days to set it up, Home Instead was responsive to arrange for an in-home interview, assess their needs, complete the paper work and schedule someone to prepare meals, change laundry and dispense multiple meds. At first it was to be only for two week end shifts, but on Wednesday before July 4 - the our regular care giver was still unavailable. So, on short notice, Home Instead got us help. It had to be a different person, but just as before, Home Instead sent Jessica the Care Coordinator to introduce the caregiver and show him the ropes. The quality of care was very good. The care givers were friendly and helpful. We rested easy knowing the "Emergency" was taken care of. Although we are out of state, the process was easy and supported by excellent and helpful communication. Access to Home Instead's online Family Member portal to see and review schedules and other details was a plus. read more

We were very disappointed with the so-called "care" they provided. It was a very unreliable help for the simple things we needed them to do for my grandfather who just had surgery. Most of the people that showed up to his house were unprofessional and rude, some of them sitting where my grandpa was supposed to be. At least 2 out of the 3 nights the caregiver fell asleep on the other end of the house, leaving my grandpa to injure himself when he woke up disoriented. We canceled the service immediately after hearing this as it was unacceptable and inappropriate. His life was in danger in the hands of this company. On top of this, no refunds were ever given even after being repeatedly told we would be refunded the nights they fell asleep and the days we had already pre-paid. I would NOT recommend this company to anyone who needs a senior care service. There are too many other senior care providers to even take a chance with this one. read more